Kelly Hughes
Christiansburg, VA ***** *************@*****.***
Seeking a Medical Assistant position or customer service position in an environment utilizing my 15 plus years of healthcare and customer service experiences skills to
provide compassionate care for patients and their family members. Authorized to work in the US for any employer
Work Experience
Front Office and Medical Assistant PAIN CARE CENTER - Christiansburg, VA September 2020 to Present
Answer phone, check in and out patients, billing assisting providers as needed
Medical Assistant
LewisGale Regional Health System - Salem, VA Present
Currently work in orthopedics
Registered Medical Assistant Carilion Clinic Otolaryngology - Roanoke, VA September 2017 to June 2019
Triage patients that had a variety of ENT condition, head and neck cancers, skin cancers, including melanoma and simple in office procedures, post opts including dressing changes, wound care and suture and staple removal
●Assisted Physicians with simple procedures, biopsies while complying with HIPAA and JACO standards.
●Scribed for Physicians during routine office visits, procedures.
●Prior authorization, medication refills, assisted in scheduling surgeries and peer to peer with insurance companies for providers.
●Also checked patients in, checked patients out, insurance verifications and other front office responsibilities
Registered Medical Assistant Ridgeview Dermatology - Lynchburg, VA June 2016 to July 2017
Triage patients that had a variety of different skin conditions which also include different types of skin cancers including melanoma.
●Assisted Physicians during biopsies and other minor procedures
●Scribed for physician during physical exams and procedures
●Treated patients for follow up nurse visits for suture removal, treatment for skin lesions such as warts. Also assisted in wound checks and bandage changes.
●Assisted physician during Mohs surgical consultations.
●Preformed Phlebotomy procedures on children as well as adults.
●Sterile dressing changes
●Data Entry, prescription refill and prescription verification with patients insurance companies and prior authorization for medications
●Scheduling general appointments as well as scheduling patients for Mohs surgery and their post-op wound check and bandage change
Registered Medical Assistant Bethany Medical Center - High Point, NC November 2015 to June 2016
Triage patients with a variety of different conditions and illnesses
●Assisted physician during general patient exams and procedures or 2
●Recorded patient’s vital signs, administered medications and breathing treatments. Also preformed EKGs, stress tests, school, sports, general and DOT physicals
●Scribed for physician during exams and procedures
●Preformed Phlebotomy procedures on children as well as adults
●Educated patient on their diagnosis and other medical conditions, also informed and explained to patients about their medication and how to use or apply the medications properly and in a safe manner
●Data Entry, prescription refill and prescription verification with patients’ insurance companies and prior authorization for medications
Certified Nursing Assistant
Central Virginia Training Center - Madison Heights, VA March 2010 to August 2012
Cared for patients with developmental disabilities and mentally impaired
●Assisted with activities of daily living
●Recorded patient vital signs to report to the nurse
●Transported patients to and from therapy, doctor appointments, and other approved activities
●Assisted with range of motion
●Reported any signs of changes in mental, emotional state, and signs of pain to the registered nurse
●Removal of IVs and daily input output documentation
EXTRA-CURRICULAR INVOLVEMENT
●Member, Medical Assistant Association (MSA), July 2014- Present
Education
AAS in Medical Assistant
ECPI University - Greensboro, NC
Skills
•Phlebotomy (4 years)
•Medical terminology (6 years)
•Billing (4 years)
•Coding (4 years)
•Electrocardiogram (7 years)
•Typing (8 years)
•30 wpm
•Pharmacology (5 years)
•Microsoft word
•Word
•Patient Care (10+ years)
•Receptionist
•Injections (6 years)
•CPR (10+ years)
•EKG (10+ years)
•EMR (10+ years)
•Injections (8 years)
•Epic
•Receptionist (6 years)
•Vital Signs (10+ years)
•CPR Certified
•Scheduling
•EHR
•Developmental disabilities experience
•English
•Behavior management
•Medical Office Experience
•Allscripts
•Triage
•Venipuncture
•Medical Scheduling
•Phlebotomy
•Laboratory Experience
•Crisis Intervention
•Transcription
•Office Administration
•Medical Billing
•Anatomy Knowledge
•Hospital Experience
•Nursing
•Insurance Verification
•Medical Records
•Customer Service in a call setting
•Dealing with outside calls
•Medical Coding
•Medical terminology
•Microsoft Office
•HIPAA
•Quality Assurance
•Computer Skills
•Physiology Knowledge
•Caregiving
•Office Management
Certifications and Licenses
Certified Medical Assistant BLS Certification
CCMA Certification