Tyra West

Atlanta, GA 404-***-**** adwtjh@r.postjobfree.com Security Clearance: SECRET

Information Technology Leader and Cyber Security Professional

EXPERTISE IN PRODUCTION AUTOMATION TESTING AND ABILITY TO AUTOMATED MANUAL PROCESS IN NON-PRODUCTION, QUALITY ASSURANCE, AND MANAGING RAPIDLY CHANGING TECHNOLOGY

Proactive, dynamic, and forward-thinking IT professional with a focus in cyber security, quality assurance, and testing for a variety of clients. Skilled in coordinating multiple projects simultaneously, regularly communicating updates with team members and customers, driving innovative changes, and developing policies and procedures that align with business goals. Passion for creating strategic visions and initiatives, leading milestones from concept to completion.

KEY COMPETENCIES

Project Management Leadership Technology Troubleshooting Cross-Functional Teamwork Highly Detailed and Organized Multiple Priority Management Innovative Problem-Solving Client Relationships Written Communication

Exceptional Customer Service Coaching and Mentoring Team Members Critical Decision-Making Self-Motivated

PROFESSIONAL EXPERIENCE

AMAZON, CSG1 Newnan, GA

FC Associate I, L1 October 2022-Current

POC: Matthew Enderle maender@

Responsible for abiding by all compliance with all necessary and required safety regulations. To locate the merchandise and meet picking ticket requirements, pull the warehouse item and/or merchandise from shelves based on the number, size, color, quantity, and/or quality requirements.

Required to pull the warehouse item and/or merchandise from shelves based on the number, size, color, quantity, and/or quality requirements. Examine damaged containers and confirm that the correct items and quantities are selected. Displaying physical strength and agility, excellent organizational skills, and attention to detail; strong analytical skills, dexterity, and good time management skills.

U.S ARMY Tacoma, WA

Petroleum Specialist (92F) September 2018 – May 2022

POC: SFC Stevie, Felicanio 254-***-****

Perform adequate testing on oil and fuels to detect contaminates. Administer schedules for petroleum transport to units. Conducting daily maintenance on operating pumps, pipelines, and tanker equipment. Abide by safety regulations and procedures for handling dangerous materials.

Receive and stock bulk and package products

Issue and dispense bulk fuels and water from storage and distribution facilities to using units

Select and submit samples to laboratory for testing

Perform petroleum and water accounting duties

Operate equipment used with petroleum and water distribution system and multiproduct pipeline system

Digital Training Management System (DTMS) Clerk

Digital Training Management System (DTMS) facilitates planning, recording, and assessing training.

DTMS contains each Soldier's Individual Training Records (ITR) that can keep track of a Soldier's training results from initial entry through retirement, ensuring they are given credit for any training accomplished, and electronically moving that training record with the Soldier from unit to unit, or unit to schoolhouse.

Communicating via email, phone, and person.

Compile, assess and use and data regarding critical business metrics such as: attendance, attrition, engagement, labor fill, etc.

Draft and distribute communications to associates and leaders

ARROW CORE GROUP (Contract) VERIZON CONNECT Atlanta, GA

Quality and Assurance Tester September 2016 – September 2018

POC: 866-***-****

Provide quality assurance and testing on Hum Pro, Hum+, and Hum X, completing diagnostic alert tests to determine a vehicle’s health, emergency assistances, navigation, alerts, wi-fi hotspot, speed, and boundary alert, stolen vehicle assistance, safety, score, maintenance reminders, and pin-pointing vehicle location and roadside assistance.

Coordinate fleet tracking system for businesses, administering diagnostic alert tests to pinpoint a fleet vehicle location. Telematics data allows businesses to keep record of engine on/off, event time stamp, location, vehicle speed, idle, serve braking, swerving, and VIN details.

Successfully test a variety of applications that are associated with fleet tracking systems, including current traffic services, driver risk modeling, supply chain management, vehicle performance research, historic traffic patterns, and emissions reporting and management.

EDUCATION CERTIFICATIONS

Associate of Applied Science – Network Systems Administration 2014

ITT Technical Institute, Kennesaw, GA

Bachelor of Cybersecurity - Management and Policy April 2023

University of Maryland Global Campus, Adelphi, MD

Kaizen Lean Practitioner 2014

Issued by the Coca-Cola Bottling Co.

Technical Support Fundamental 2022

Issued by Coursera

TECHNICAL SKILLS

Operating Systems – Windows 7, 8.1, 10 Mac OSX Linux

Relational Database – Oracle 7.3, 8.0, 8i SQL Server 6.5

Languages – SQL PL HTML

Software – Microsoft Office: Word, Excel, PowerPoint, Outlook SharePoint SAP CynLaunch

EXAMPLES OF TECHNICAL PROJECTS

Client-server networking projects involving installation, configuration, maintenance, and troubleshooting

Designed network solutions based on planning and implemented installations, testing, and troubleshooting

Worked with Linux-based components on network routine tasks in installation, configuration, maintenance, and troubleshooting of Linux workstations and servers

Designed and implemented networks via applying TCP/IP protocols to provide connectivity and associated structures, routers, and switch configurations

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