Verification Specialist Claims

JENNIFER JACOBS

Surprise, AZ ***** 602-***-**** adwth6@r.postjobfree.com

CLAIMS SPECIALIST

Accomplished Claims Specialist with expertise in the healthcare industry. Skilled in customer service administration. Able to manage projects in a timely manner and accept challenges with the determination to complete tasks efficiently. Customer Service Administrative Clerical Duties Workflow Management Account Management Billing Admissions PROFESSIONAL EXPERIENCE

Truckstop, New Plymouth, ID March 2022 - March 2023 Verification Specialist

Verified that all required original paperwork and receipts have been received.

• Contacted the Brokers/Shippers by telephone to confirm truckload rates and that there are no advances, claims or issues against payments.

• Verified the Truckload Carrier's Authority status, credit information, and that a current Letter of Assignment is on file.

• Assisted with tasks in other departments as needed. Hezekiah’s Miracle Healing Touch, Glendale, AZ June 2011 - February 2022 Administrative Supervisor

Monitored regulatory activity to maintain compliance with records and documented management protocols.

• Provided general administrative support for a high volume of inbound and outbound calls.

• Greeted callers and processed their inquiries and complaints or direct them to the appropriate person according to their needs.

• Managed workflow within the department to meet and exceed department and company goals. CVS/Caremark, Phoenix, AZ August 2014 - March 2016 Resolutions Specialist and New Hire Trainer

Obtained and examined all relevant information to assess validity of complaints and to determine possible causes. Facilitated a six week college accredited Customer Service New Hire Training class and measured their attained knowledge base.

• Provided information to the customers about products and services, entered orders and canceled accounts.

• Trained new hire employees in the Blue Cross and Blue Shield Federal Employee Program (FEP) on department procedures, benefit packages, mail order pharmacy and job expectations.

• Completed contract forms, prepared change of address records and service discontinuance orders.

• Determined charges for services requested, collected deposits and payments, or arranged for billing.

• Proved the ability to multitask, handle new hires of 25 or more, resolve customer issues and Excel within a demanding, high volume setting.

ADDITIONAL EXPERIENCE

Arizona Training & Evaluation Center (AZTEC), Peoria, AZ Residential Instructor

Transported client to locations, such as doctor offices and pharmacies using a motor vehicle.

• Cared for client and provided companionship, personal care, and help in adjusting to their new lifestyle.

• Performed duties as requested by client, such as obtaining household supplies or running errands.

• Assisted client with daily activities such as bathing, grooming, food preparation and checking mail. Hospice of the Valley, Phoenix, AZ

Certified Nursing Assistant

Assisted patients in performing daily living activities, such as bathing, dressing, using the toilet, and exercising.

• Documented observations of patient behavior, complaints, and physical symptoms in care log.

• Administered medications and treatments, such as catheterizations, suppositories, irrigations, and enemas.

• Applied clean dressings, slings, stockings, or support bandages, under the direction of nurse or physician. Jennifer Jacobs adwth6@r.postjobfree.com Page Two

Education Management Corporation

Admissions Assistant

Enrolled students into online degree programs and ensure they were successfully transitioned into the course.

• Accompanied potential students on a virtual online tour, introducing them to the online campus and classroom.

• Guide potential students through the enrollment process which includes application, securing transcripts, financial aid, and academic acceptance.

• Provided students guides and points of contacts regarding any academic related questions and concerns. Sonoran Rehabilitation & Care Center, Phoenix, AZ

Certified Nursing Assistant

Directed patients in simple prescribed exercises or in the use of braces or artificial limbs.

• Accompanied clients to doctors' offices, trips outside the home, providing transportation, assistance, and companionship.

• Cared for patients by changing bed linens, washing, and ironing laundry, cleaning, and assisting with their personal care.

• Provided patients with help moving in and out of beds, baths, wheelchairs, and automobiles and with dressing and grooming.

EDUCATION

BS - Criminal Justice - South Mountain Community College - Phoenix, AZ Dental Assistant Diploma - Arizona College of Allied Health - Glendale, AZ Nursing Assistant Certification Training Course - Phoenix Shanti Group - Phoenix, AZ Nursing Assistant Certification - Arizona State Board of Nursing - Phoenix, AZ

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