MENESES, MA. JHANIEL M.

# ** **. ****** **. ***** QM Baguio City, Benguet Philippines

+639*********/adwth3@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Extremely organized and meticulous individual with excellent time management skills and professionalism in presentation. Highly skilled in providing administrative support functions, including scheduling, inventory, expense reports, and filling. Desire the position of Restaurant Supervisor where flawless executive support services is valued. Organized and diligent, with excellent written, oral and interpersonal communication skill. Successful in building and motivating dynamic team.

SKILLS

The ability to work in a multi-cultural and team environment. Develop Action Plan Reports

Office procedures, Record Maintenance and Planning Solid communication and management skills

Flexible with a positive attitude and willingness to collaborate with others. Microsoft Office (Word, PowerPoint, Excel)

Sanitation Guidelines

Budgeting and Cost Control

Performance and assessments

Forecasting and Planning

Payroll and Scheduling

Workflow Optimization

WORK EXPERIENCES

CUSTOMER SERVICE REPRESENTATIVE October 2019-Current Teleperformance Baguio City, Benguet

Maintaining a positive, empathetic, and professional attitude toward customers at all times Ensure customer satisfaction and provide professional customer support Responding promptly to customer inquiries

Processing orders, forms, applications, and requests Communicating with customers through various channels ASSISTANT RESTAURANT MANAGER July 2016 – August 2018 Jollibee Foods Corporation - Mang Inasal Baguio City, Benguet Ensures store schedules and objectives are met by employees Assist in organizing, planning and organizing strategy Hiring and training sales associates

Monitors inventory and ordering merchandise based on demand Coordinates daily customer service operation

Tracking of objectives weekly, monthly, periodically and anual progress Monitors and maintains store inventory

Evaluate employee performance

Supervising and motivating staff to perform their best Handles complaint from customer

Makes sure all employees adhere to company policies and guidelines Creates reports, analyze and interpret retail data like revenues, expenses and completion Makes presentation for meeting and events.

CUSTOMER SERVICE REPRESENTATIVE August 2015 – February 2016 Convergys Baguio City, Benguet

Apply problem solving and judgement when considering limits, selling performance, and restrictions on a member’s account

Effectivity to communicate via multiple contact channels by utilizing active listening and clearly speaking to customers

Achieve quality, satisfaction, and operational metrics as set out by our leadership team EDUCATION

Bachelor of Science in Hospitality and Tourism Management Major in Hotel, Resort and Restaurant Management

Saint Louis University SY 2011-2015

PROFESSIONAL DEVELOPMENT AND CERTIFICATES

Interpersonal Skills: Handling Customer Complaints F&B Operations with Bar and Flair Tending

Food Safety Training

Food Handlers Orientation Seminar

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