Rachel Griffith

*** ******** *****, *****, ** ***20 619-***-**** adwtgu@r.postjobfree.com

Profile Summary

Dedicated, hardworking, outgoing, and organized professional with 12 years of experience in the Fleet/Auto industry, and 10+ years of additional administrative experience. Demonstrates excellent organizational, communication, presentation, interpersonal and project management skills. Maintains consistent record of exceeding all customer service and technical support goals. Delivers consistent results as a critical thinker, initiator, leader, and trusted advisor. Successfully manages the day-to-day business operations. Possess great communication skills with customers, employees, and vendors and am motivated to learn and grow.

I am adaptable to change, have trained and mentored fellow employees and consistently achieve successful results for tasks given. I build great relationships with employees, customers, and vendors; and I am confident that I would be a great asset to the team in this role. Experience

CONSTRUCTION COMPLIANCE ADMIN CONTRACTOR-ATRIUM-COX COMMUNICATIONS OCT. 2022 – MARCH 2023

Admin/Coordinator for Cox CA Construction Compliance team; to ensure the safety of the team, community, equipment, and terrain. Duties include:

· Dispatching jobs to team (Crew Members and Inspectors)

· Assigning work in Construction programs (RAMT and MyWorld)

· Creating service tickets for infractions from other local utilities vendors (utilizing Amplus program)

· Tracking and signing off completed work by team (inspection plans, map grids, nodes, ODN, infractions)

· Microsoft TEAMS calls with leader, admins and team

· Close out cases for review

· Pull node, grid, pole, asset information from Construction portal (MyWorld) as needed

· Email and communication

MOBILE SERVICES COORDINATOR/SERVICE ADVISOR MOSSY FORD DEALERSHIP JAN. 2022 – OCT. 2022

Managed and developed the Mobile Fleet Services Program for the San Diego area; duties included:

· Customer/client phone calls and emails

· Implemented marketing ideas for program advertising

· Managing technician

· Scheduling customer service appointments

· Invoicing and customer payments

· Creating RO (repair order) tickets in dealership program, editing, updating, closing out

· Service ticket reports

· Utilize dealership portals for vehicle information (VIN numbers, recalls, service needs, specs)

· Networked to over 100 companies, clients and customers in the San Diego area

· Grew program and created new systems, programs, protocols, scheduling, organization and marketing Rachel Griffith Page 2

· Processed Warranty recall claims in Dealership portal

· Customer vehicle rental program: coordinated with customers on site, keys, check in/out vehicle, create rental agreement in dealership program

SR. CLIENT SERVICES COORDINATOR – OPERATIONS AND SERVICE COX COMMUNICATIONS/ENTERPRISES INC. APRIL 2011 – DEC. 2021 Responsible for maintaining direct communication between the company and its clients to ensure the flow of operations and service, meeting specifications and business goals. Duties include:

· Managed Fleet Operations for 10 years; managed both operations and service for the last year

· Managed customer rental/loaner vehicles program

· Scheduled vehicle service maintenance for San Diego area drivers

· Daily tracking on PM (preventative maintenance) stats and communicated with customers to schedule vehicles to improve numbers and get vehicles serviced

· Coordinated with dealerships and autobody shops on recalls and service repairs

· Responsible for frontline customer communication and support

· Process DMV registration (including DOT and CARB compliance regulations, state transfer and initial T&L requirements, emissions and smogs, titles)

· Local and government EPA regulations and city compliance for water recovery and waste management regarding vehicle washes for the state of CA; contract, coordination, and communication with wash vendor

· Manage Fleet database accuracy, Toll Roads and GPS updates

· Responsible for new order and auction disposal vehicles, remarketing of assets, upfit requests from customers, transports, fuel tracking and WEX management

· Runs departmental reporting, vehicle utilization, invoices, expense reports, national monthly GLAP financial reports, and confidential monthly reports from HR for employee terminations

· Coordinate team calls, National Fleet newsletter, team training

· Manage Field Operations new hire training, along with additional department new hire vehicle requests, in person and virtual PowerPoint presentations of Fleet information

· Process and coordinate new vehicles and registration from manufacturer and dealerships

· Involved with the BCP Regional team; represents Fleet Logistics for West Region, participated in several tabletop events and discussions

· Assist in day-to-day customer needs, problem solving, and other administrative needs PROJECT COORDINATOR ALPHA MECHANICAL HVAC 2009 – 2011 Managed daily responsibilities for three Project Managers and Engineers for HVAC and Construction. Administrative duties included:

· Communicating with clients and vendors to identify and define project requirements, scope, and objectives

· Direct project correspondences by preparing and reviewing project memos, filings, meeting minutes, emails, plotting maps and documents, and running reports

· Monitoring current projects and coordinate team members to keep workflow on track

· Planning and managing team project schedules and new information

· Evaluating potential problems and technical issues with strong computer skills Rachel Griffith Page 3

RECEPTIONIST/ADMIN SIEMENS BUILDING TECHNOLOGIES 2007 – 2009 Main customer service representative; engaging with employees, vendors and customers in person and over the phone. Administrative duties included:

· Maintain lobby and entryway, first impression, created a positive energy and environment for all

· Answering phone calls from employees, vendors and customers with excellent and professional care

· Managing mail room, packages, deliveries (outing and incoming)

· Order and organize office supplies

· Reporting and other admin tasks requested by Manager Education & Certifications

STUDIES IN BUSINESS, GENERAL EDUCATION, CHILD DEVELOPMENT, PHOTOGRAPHY 2004 - 2011 GROSSMONT COMMUNITY COLLEGE, EL CAJON, CALIFORNIA HIGH SCHOOL DIPLOMA 2003 HELIX CHARTER HIGH SCHOOL, LA MESA, CALIFORNIA CERTIFICATIONS: CA DMV VIN VERIFIED, LYNDA.COM TRAINING, SKILLSOFT TRAINING SKILLS & ABILITIES

· Exceptional communication and interpersonal

skills capable of maintaining strong

relationships with customers, vendors, and

employees

· Ensure Corporate compliance, and procedures

are followed

· Networking within multiple divisions and

regions, city areas, customers, vendors

· Fast learner and adapts to change well

· Champion inclusion and unleash potential in

not only myself, but also my peers

· Takes initiative and volunteers for projects

· Database accuracy and integrity

· Motivated for growth and development

· Remarkable organizational and multi-tasking

skills

· Excellent analytical and problem-solving

abilities

· Team-management and leadership skills

· Documentation management and ability to use

project management tools

· Attention to details even under pressure

· Cost and time management skills with the

ability to meet deadlines

· Trusted with confidential information or

requests

· Strongly proficient in Microsoft Office

applications; multiple databases and programs

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