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Service Representative Customer

Location:
Sunset Beach, NC
Salary:
95000
Posted:
April 29, 2023

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Resume:

LISA C STANIFER

**** ********* ***** ****: 910-***-****

Sunset beach, NC 28468 Email: adwtgb@r.postjobfree.com

Dynamic, results oriented buyer offering over 30 years’ experience in the electrical equipment and manufacturing environments with excellent multi-tasking and customer service skills.

BACKGROUND:

Purchasing for electrical distribution and manufacturing industries

Inventory and data control management

Process and work flow coordinator

Customer service and public relations

Department manager

Project management

Human Resources

Little to none supervision from my manager .. self directed and responsible

Teamwork is very important and I speak in “We” language

Excited to learn new concepts of the business and brainstorming of the new ideas

Organized and sensitive to due dates

PROFESSIONAL EXPERIENCE:

Specialty Products/Fortive Corp. September 2022 to Current

Manufacturing Planner/Buyer

Elizabethtown, NC

Recruited back to a familiar location due to moving our home location

Responsible for running reports and approving parts orders for a new relocated territory Feedback

Attending daily management meeting at GEMBA boards to support material flow and expedites of parts

Responsible for KPI’s at tier 1 meeting…followed exception messages, buyer stock outs, validation of work orders that could be put into manufacturing for daily build

Negotiating with suppliers on MOQ, POQ and LT

Following and creating blanket orders

Approving Kanban parts that are ordered thru JDE and MRP

Responsible for manufacturing planning

Managing approximately 1.5M in inventory

Scanning cards, Kanban of parts (from right sizing to MRP development and JDE Oracle planning), inventory review, expediting, daily management, working past due purchase orders, shortage reports, GEMBA participation, cycle count management and participation, assisting the cell operators with questions and troubleshooting issues, putting away of parts

Participating in kaizen events and lean conversion

Coordinated physical inventory in year 2023

Mann-Hummel NAFTA2 headquesrters April 2022 to September 2022

Lead Buyer for Stamped and Metal parts

NAFTA2 region (Fayetteville, NC – Gastonia, NC – Saltillo, MX)

Gastonia, NC

Responsible for managing all stamped and metal parts for three locations

Annual spend yr 2021 $32M covering approximately 150 suppliers

Major duties…

oEscalation of material flow

oNegotiating contracts

oSupplier relations… Visit suppliers in all states of the US that pertain to my area.. qualify, handle issues, and develop new business

oConsolidations of part numbers and suppliers

oRFQ packets

oUpdating SAP purchasing details

Supplier scorecard and certification .. systems we use are ECONN, CIM database, SAP operating, Workflow, Hyperview, Business warehouse

Attend daily management meeting to discuss all aspects of the business

Work closely with MGM (material group managers) on projects with suppliers such as cost savings, reduction in MOQ and lead time, consignment and VMI, flow of material

Resolve any issues with AP thru Workflow system

Highly involved with engineering projects

Maintain large amounts of emails within commodities between internal and external

Mann-Hummel NAFTA2 Headquarters June 2020 to April 2022

Project manager purchasing (PMP)/Manager for PMP and process team

Gastonia, NC

Responsible for managing projects with all PM in MPUS, FTUS, Saltillo regions from project managers to lead buying… NAFT2 region (Fayetteville, NC – Gastonia, NC – Saltillo, MX)

Coordination of all activities dealing with purchasing

Filling out appropriate M&H details for projects such as IPPDS, risk assessments, RFQ, SDS forms and plotting them all in the data base the region is using.. for example MPUS uses CIM database

Filling in for lead buyer roles when we do not have a permanent person (answering questions from logistics, project managers, gathering RFQ’s)

Training purchasing personnel with new forms to be use per M&H standards

New role yr 2021 is to manage 3 other personnel on the process team

Keeping up with vacation time, creating a standard work for each individual, having team meeting to assist and problem solve

Managing only 1 person as of 09-01-2021 (help to convert one person to a different role within our department and helped to assist in one person retiring)

Mann-Hummel Purolator location January 2019 to June 2020

Commodity Buyer (Steel and stamped metal parts)/LPM (Lead purchasing manager)

Fayetteville, NC

Responsible to manage total supply chain for stampings, metal parts, die castings, raw material of steel products for MPUS Fayetteville NC plant

Responsible for escalation path for issue of material flow within manufacturing

Supplier scorecard and certification .. systems we use are ECONN, CIM database, SAP operating, Workflow, Hyperview, Business warehouse

Attend daily management meeting to discuss all aspects of the business

Visit suppliers in all states of the US that pertain to my area.. qualify, handle issues, and develop new business

Work closely with MGM (material group managers) on projects with suppliers such as cost savings, reduction in MOQ and lead time, consignment and VMI, flow of material

Resolve any issues with AP thru Workflow system

Highly involved with engineering projects

New position of LPM taking the lead in developing this position.. project manager to bridge communication of projects, material flow issue escalation from one plant to another

Became a part of the plant manager staff… working as a participate to his team

Developing communication tool within departments

Keeping project trackers to keep flow and projects on task

Specialty Products/Fortive Corp. February 2015 to January 2019

Manufacturing Planner/Buyer/Sourcing

Elizabethtown, NC

Moved to the Supply chain BUYER role in mid-January yr. 2017

Responsible for running reports and approving parts orders in three sub locations (Superior Plainville CT, Superior Elizabethtown NC, Specialty Products Elizabethtown NC)

Attending daily management meeting at GEMBA boards to support material flow and expedites of parts

Negotiating with suppliers on MOQ, POQ and LT

Following and creating blanket orders

Approving Kanban parts that are ordered thru JDE and MRP

Responsible for manufacturing planning for 4 areas of the business

Managing approximately 1.5M in inventory

Scanning cards, Kanban of parts (from right sizing to MRP development and JDE Oracle planning), inventory review, expediting, daily management, working past due purchase orders, shortage reports, GEMBA participation, cycle count management and participation, assisting the cell operators with questions and troubleshooting issues, putting away of parts

Participating in kaizen events and lean conversion

Coordinated physical inventory in year 2015

Participates in plant wide functions such as luncheons, Christmas events

Fayetteville Community Church September 2012 to February 2015

Event Coordinator

Fayetteville, NC

Responsible for managing the church calendar and serving as the lead project manager

Research and creates project planning for all ministries, projects, and special events

Determine costs, timeline, staffing, and creates a flow chart and details of the entirety

Support the Senior Pastor and his vision

Manages the advertising portion for the special events and church functions

Coordination of all events such as fund raiser, regular ministries and classes, weddings, funerals

Brought togetherness concept to many different departments

Acme Electric/Actuant Corp. May 2007 to August 2012

Site Materials Leader - Senior Buyer

Lumberton, NC

Manufacturing plant transition to Mexico

Part of the management team to transition business plan to Mexico

Managed the purchasing department which included interviews, annual reviews on current employees, teaching of new systems and business plans thru LEAD

Site educator of the philosophy of FISH- plant wide teaching of self-motivation tools

Site leader for Oracle 11i training and trainer in purchasing

Participated as a staff manager in plant wide discussion

Negotiated and purchased material with self-approval monthly budget up to $100,000

Purchased many raw material categories including steel, copper, fuses, switches, lead wire, terminals

Reduced inventory every year that resulted in an average annual savings of $450,000

Used tools such as VMI, negotiation to be success in maintaining the PPV

Analyze inventories to determine how to increase inventory turns, reduce waste, or optimize customer service

Reduced obsolete inventory first quarter 2009 that saved company $300,000

Managed $4,000,000 inventory for over 200 worldwide suppliers including OTD, quality audits, contracts

Eaton Electrical Corp. May 2000 to December 2006

Senior Buyer

Fayetteville, NC

Managed and developed suppliers thru tools called ARIBA, Everest, ISO qualifying, and periodical visits to discuss forecast of the business

AP responsibility thru Oracle 11I on supplier invoicing issues and concerns

Managed $4,500,000 inventory for over 200 worldwide suppliers and their metrics of OTD, audits, contracts and invoices

Purchased many raw material categories including steel, copper, fuses, switches, lead wire, terminals

Reduced inventory every year that resulted in an average annual savings of $500,000

Used tools such as VMI, negotiation to be success in maintaining the PPV

Analyze inventories to determine how to increase inventory turns, reduce waste, or optimize customer service

Participated as a viable part of inventory events twice a year plant wide

WESCO Distribution November 1990 to May 2000

Buyer/Inside Sales Associate

Fayetteville, NC

Serviced as an in-plant customer service representative duties to include data entry, negotiations, problem solving, expediting purchase orders, and developing relationships

Working with two different computer systems at the same time- the customer’s systems and the WESCO system

Customer service was my major responsibility – keep the flow of product and commitment to our customer

Participated in managing an account approximately $3,500,000 in raw materials

Tart’s TV Furniture & Electronics January 1988 to October 1990

Telemarketing Manager/Administrative

Fayetteville, NC

Managed a department of individuals who sold extended warranties on retail products

Maintain a budget of expenses and created a plan of execution for sales

Attended leadership classes and telemarketing sales

SOFTWARE

Excel Kanban

Microsoft Office (365) Power Point

AS 400 Oracle 10.7 and 11i

WESCOM CIM database

Concur ADP

SAP Business warehouse

JDE operating system

EDUCATION:

East Carolina University Graduated May 1987

Greenville, NC

Bachelor of Science, Business Marketing and Education

Other: Cheerleader 1984-1987

Douglas Byrd High School Graduated May 1982

Fayetteville, NC

Graduated in top 10% of class

Other: Cheerleader 1979-1982



Contact this candidate