Center Representative Service Agent
Resume:
KARLA PICKETT
adwtg8@r.postjobfree.com
SUMMARY
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Very professional and patient with customers which results in one call resolution and customer satisfaction. Calm and thorough problem resolution and experience troubleshooting to deliver customer expectations.
SKILLS
High Customer service standards
Employee relations specialist
Dedicated to process improvement and optimization
Conflict resolution proficiency
Negotiation competency
Proficiency in customer account software
EXPERIENCE
CURRENT JOB JAN 2019 TO DECEMBER 2,2022
CREDIT CORP SOLUTIONS
COLLECTION SPECIALIST
ACCT MANAGER INCOMING AND OUTGOING CALLS
SPOC, Collections
Relationship Manager 07/2012 – 06/2017
Select Portfolio Servicing – West Valley City, Utah Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Built customer loyalty by placing follow-up calls for customers to assist with payments and modifications to short sales of property and FC. Collections
Customer Service Agent 07/2011 – 03/2012
Comcast – Sandy, UT
Collected on monthly payments, ezpayz, pay by checking, and set auto pays. Transference to other departments in necessity of other services such as cable and or internet. Collections, CMS
Account Manager 09/1999 – 03/2011
Discover Card – West Valley City, UT
Initially worked as an account manager taking payments and doing balance transfers. Following top performance and promotions, responsibilities transitioned to quality department as quality listener and control; team coach with management of 20 plus people per team, with potential of managing three teams on occasion. Additional duties reflected work in collections for 30-90 past due accounts and skip tracing for over 120 days past due. Final responsibilities include training of new employees, aiding with the direction of special projects or as secretary for General Manager of department when needed, other current departments, student loans, opening money market accounts and usage teams. 1997-1999
Affordable Flowers
Assistant manager and designer
Opened and managed retail shop.
Made arrangements from wraps to all arrangements. Weddings to funerals and all occasions. Company why out of bushes
1991-1997
Llwellyn wholesale flowers
Designer anddelivery
Arrangements for all occasions
Weddings to funerals
Did retail and wholesale including all grocery stores at the time EDUCATION
May 1977 High School Diploma
● Granger High School
Contact this candidate