Service Representative Call Center

Hajah M. Komara

***********@*****.***

Over twenty plus years of strong customer service skills and experience in diverse environments resulting in excellent oral and written communication and interpersonal skills. Experience in customer service or client-facing experience in a fast-paced environment. Proven ability to multitask and quickly adapt to stressful situations while working with various populations. Disciplined, hardworking and punctual. Seeking a senior position in the healthcare industry as a manager of a department. Strong critical reasoning, decision-making and problem solving skills to analyze situations. Organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives. Self-starter with strong work ethics and focus on adding value, understanding quality systems and regulated training requirements. Recognized for being a proactive problem solver and strategic planner.

AREAS OF EXPERTISE

IT: EPIC – IDX - Microsoft Word – Excel - Internet Explorer – Netscape- CIS Database and Other Application Software - Medical Records Scanning TEAM MANAGEMENT: Effective Communicator - Staff Training – Collaborative Leadership - Multitasking.

HEALTHCARE EXPERTISE: HIPPA Rules and Regulations - Physician Support – Patient Scheduling - Medical Records - Call Center – Insurance - Patient Check-in – Program Eligibility Analyzation.

ORGANIZATIONAL SKILLS: Planning and Implementation of Procedures – Adaptable - Self-sufficient – Meticulous - Motivator.

PROFESSIONAL EXPERIENCE:

MHMR-Street Medicine

Outreach Benefits Specialist August 2021 to

Present

· Assist clients with all benefits related needs to include food stamps, medical and Social Security Disability benefits.

Evaluation Specialist II

· Responsible for participating in planning, designing, and development of research/evaluation projects. When part of a research study, carries out interviews and other types of research. Analyzes data using relevant and appropriate techniques in SPSS. Coordinates studies with outside collaborator(s).

· Creates and enhances relationships with study participants that are conducive to rapport and encourages continued participation in evaluation interviews, thereby maintaining Division standards relative to enrollment and retention of respondents required for the initiative.

· Obtains consent/assent from study participants to participate in interviews, assuring confidentiality and adherence to informed consent. Maintains accurate locating information by completing the locator form upon the first meeting with study participants and updating the contact information at each subsequent interview.

· Maintains confidentiality 100% of the time. Ensures that research project deadlines are met 95% of the time. Ensures that all research shall be consistent with MHMR of Tarrant County mission/values and within Federal and Institutional Review Board guidelines 100% of the time. Carries out interviews in a professional manner 100% of the time.

· Maintains a recruitment rate into research studies of 85% or higher on all projects. Maintains a follow-up rate of 80% or higher in all research projects. DFPS-Child Protective Services, Tarrant County, Fort Worth, Texas CPS Investigator February 2021 to July 2021

· Investigated reports of neglect and abuse of children using policies and procedures to ensure child safety.

Commonwealth of Pennsylvania-Department of Public Welfare, Philadelphia County, Philadelphia, PA

Income Maintenance Caseworker January 2010-January 2021

· Communicated verbally, with staff, public and customers via telephone, one to one, verifying information, etc. Prepared written communication in order to complete forms, writing letters, memos and/or narratives.

· Gathered, assembled, analyzed and evaluated information in order to determine eligibility for income maintenance programs. Comprehended, selected, interpreted and applied manual policies, procedures and regulations pertaining to income maintenance programs.

· Performed arithmetic calculations to determine eligibility for various income maintenance programs. Operates various types of office equipment such as personal computers, Xerox machines, fax, etc.

· Conducted interactive interviews with the public using an alpha/numeric keyboard. Learned job related material through various teaching methods such as videos, sound systems, etc. Interacted objectively with Public Assistance Program applicants/recipients in various situations.

Hospital of the University of Pennsylvania, Philadelphia, PA July 2006 – October 2008

Patient Service Representative

· Front desk-checked in patients, verified insurance and coverage for visit and procedures. Call center-secretarial responsibilities included scheduling of appointments, routing refill requests and messages for physicians, routed calls, referral and procedure requests.

· Scanned patients’ medical records into electronic charts. Responded and processed messages from physicians and patients requesting medication refills. United States Army, Fort Hood, Texas 2000-2005

Unit Supply Specialist/Battalion Armor

· Managed commander’s property and supply room through planning, ordering and receiving inventory of supplies and equipments. Battalion Armorer, maintained weaponry for all soldiers in 49th Movement Control Battalion.

· Organized training sessions in use of and maintenance of weaponry. Created and verified all documentation and forms ensuring security of equipment issued. Assisted in planning and implementation of procedures for soldiers deploying and returning from deployments.

EDUCATION

Master of Educational Management

Strayer University, Philadelphia, PA

Master of Health Services Administration

Strayer University, Springfield, PA

Bachelor of Science in Liberal Studies and Certificate in Healthcare Administration

Neumann University, Aston, PA

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