Caroline Hernandez

Bilingual

Tampa, FL *****

adwte9@r.postjobfree.com

+1-813-***-****

Radiology Scheduling department, answer phones, schedule, greet patients, translation, verification, file charts, pulling charts, calling patient to confirm next day appointment. copies reports. Make sure demographics are file correct, transport patient to different departments for exams Authorized to work in the US for any employer

Work Experience

Package Handler, load and unload trucks,

FedEx Ground - Tampa, FL

October 2018 to Present

Package Handler, Sorter, loading and unloading trucks Checking label correction on address,

Calling customers for correction on address and apartment number. Dollar Tree stocker/cashier

Dollar Tree - Tampa, FL

January 2018 to June 2019

Greeting customers, cashier, night stocking shelves and load and unload truck, cleaning store, mopping, sweeping, dusting, window cleaning.

hha

colonial assisting living - Tampa, FL

June 2018 to September 2018

help in medication feeding showering dressing cleaning care giver

better living

February 2014 to September 2018

helping client with daily needs feeding medication dressing showering Sorter

BAY LINEN - Tampa, FL

June 2015 to June 2017

Sorting hospital gowns, nursing home linen

Registration scheduler

Saint Joseph Hospital - Tampa, FL

July 1995 to August 2005

I worked in the file room, Filing medical records, Pulling medical records helping Dr's with medical reports. Promoted to the scheduling department, were i scheduled patients, verify there insurance translation, Answer phones Resolving patient complaints. Transporting patients to different departments for exams Runner/Busser

Mainsail resort - Tampa, FL

December 1993 to December 1995

Running daily supply's towels shampoo robes, trays pick up. Education

High school diploma in general

Arroyo, PR

July 1980 to June 1984

Skills

• micro (5 years)

• Customer Service (10+ years)

• Call Center (10+ years)

• Residential Cleaning (10+ years)

• Nursing

• Cleaning Experience (10+ years)

• Home Care (10+ years)

• Hospital Experience (10+ years)

• Insurance Verification (10+ years)

• Medical Records (10+ years)

• Spanish (10+ years)

• EMR Systems (2 years)

• Caregiving (10+ years)

• Food Preparation (10+ years)

• Medication Administration (10+ years)

• Patient Care (10+ years)

• Medical Office Experience

• Medical Scheduling (10+ years)

• Meal Preparation (10+ years)

• Laundry (10+ years)

• Clerical Experience (10+ years)

• HIPAA (10+ years)

• Microsoft Word (2 years)

• Warehouse experience

• Multilingual

• Typing

• Heavy lifting

Certifications and Licenses

CPR & First Aid

Assessments

Customer Service — Completed

June 2020

Identifying and resolving common customer issues

Full results: Completed

Customer Focus & Orientation — Proficient

July 2019

Responding to customer situations with sensitivity. Full results: Proficient

Written Communication — Completed

August 2019

Measures a candidate's ability to convey written information using proper grammar rules. Full results: Completed

Customer Service Fit — Proficient

August 2020

Measures the traits that are important for success for customer service roles Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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