KRISTI

SMITH,

CAM

adwte0@r.postjobfree.com

815-***-****

Charleston, SC 29407

Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company and occupancy goals. Focused on achieving occupancy goals and working closely with property owners and decision- makers for various needs. My expertise being residential, multi-family assets. Managed anywhere from C communities to true luxury communities. Currently, responsible for over 1400 units. I have experience in lease ups, full renovations, luxury assets, Class A, and Class B-C.

PROFESSIONAL SUMMARY

WEBSITES, PORTFOLIOS, PROFILES

• https://www.linkedin.com/in/kristi-smith-cam-11381a64 Cushman & Wakefield - Portfolio Manager

Charleston, SC • 04/2022 - Current

JVM REALTY - Sr. Community Manager

St. Louis, MO • 03/2020 - 04/2022

WORK HISTORY

Maintained operational facilities attractive to potential residents by organizing regular maintenance, major repairs and capital improvement projects.

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Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.

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Evaluated and recommended changes in rental pricing strategies to remain competitive in market.

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Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and resident outreach programs.

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Handled disciplinary actions, performance appraisals and terminations of company staff.

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• Adjusted portfolio exposures to compensate for market conditions. Communicated market developments, portfolio changes and annual performance information to clients.

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Planned and executed promotional activities to drive community engagement and increase occupancy numbers.

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Worked with maintenance staff to complete timely repairs and enhancements.

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Collected rental payments from residents and kept meticulous records of delinquent accounts.

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Handled all resident logistics, leases and effectively scheduled appointments, showings, move-ins and move-outs.

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• Inspected buildings, vacant units and common areas regularly to SKILLS

• New Construction

• Lease Ups

• Interior Renovations

• Commercial Retail

Effective Planning, Proactive vs.

Reactive

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• Administrative Leadership

• Rent Pricing Optimization

Employee Motivation and

Guidance

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• Building Operations

• Sales and Marketing

Financial Budgeting and

Reporting

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Yardi, LRO, KNOCK, CRM, Site

Manager, OneSite, OPS

Technology, Vendor

Credentialing, Yieldstar, L2L,

ILM.

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• Market Understanding

• Market Condition Analysis

• Revenue Cycle Management

• Vendor Contracts

• Excellent Team Leadership

• Recruit Well-Qualified Staff

• Annual Performance Reviews

Accounts Payable and Accounts

Receivable

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• Client Relationship Management

Kaneland High School

Maple Park, IL • 2012

EDUCATION

High school diploma

CERTIFICATIONS

• CAM.

Graduate of Leadership Clayton,

2022.

•

• Board member with SLAA.

Board member with the Clayton

Chamber of Commerce.

•

Continental Properties Company, Inc - Community Manager 02/2016 - 03/2020

Ludwig and Company, Ludwig & Company - Assistant Property Manager

Sugar Grove, IL • 06/2016 - 02/2017

identify repairs needing immediate attention.

Aided upper-level leaders by completing variance reports on monthly financials.

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Planned and executed promotional activities to drive community engagement and increase occupancy numbers.

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Worked with maintenance staff to complete timely repairs and enhancements.

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Effectively managed team of 10 maintenance and activities personnel.

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Maintained knowledge on lease and renewal rates to advocate for appropriate changes.

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• Processes rent payments.

Inquires about late payments and assists in handling any evictions & ensure delinquency is under 2%.

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• Interviews new prospective residents and gives tours of property.

• Processes applications, conducts credit checks and calls references.

• Completes all final account statements and collects final balances. Distributes and collects leases and ensures that all required legal documents are signed.

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Addresses and promptly resolves questions, requests, and complaints from residents.

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Inspects property on a regular basis to assess condition of buildings and grounds, and to ensure that empty units are ready for new residents.

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Handled resident complaints promptly and appropriately, calling in repairmen and other vendors as needed.

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• Kept accurate records of all resident correspondence. Followed up on delinquent residents and coordinated collection procedures.

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Completed final move-out walk-throughs with residents to identify required repairs and costs.

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Oversaw monthly collections and maintained high payment rates by building positive relationships with residents.

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Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.

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Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.

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Resolved conflicts between residents regarding noise, encroachments and parking.

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• Processed security deposit refunds.

Attended staff meetings and took extensive notes to share with property manager.

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Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.

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ACCOMPLISHMENTS

Demonstrated skill and career growth by being promoted 4 times in 5 years.

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• Increased occupancy rates from 74% to 94% in 3 months.

• Supervised team of up to 35 staff members.

Oversaw multiple residential family properties totaling over 1,400 individual units.

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Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of leases captured per week.

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Worked directly with senior leadership to develop and administer budget. 4 budgets written in 2022.

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• Recognized by management for always going above and beyond. Achieved occupancy by introducing KNOCK for leasing tasks. Set the standard of 80% or higher KNOCK score everyday.

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