Rhonda Manzella

*** ****** **. *********, **. ***52

678-***-**** Cellphone

Objective: To be able to obtain a challenging career in administrative Assistance/ Clerical work to utilize my professional expertise gained over the years. strong drive to success. goal-oriented and results driven

Professional Skills:

Microsoft Office

Microsoft Windows

Telephone Skills

Filing/Editing

Typing

Data Entry

strong organizational skills

Office Procedures

Customer Service Skills

Multi-task

time management skills

Professional Experience:

Fraud Analyst

TSYS McDonough Ga March 2018 – August 2019

Responsibilities include answering incoming calls in a call center environment. The calls are related to suspicious activity on credit cards. I verify the caller and go over transactions that may be suspicious as well as probe callers to determine if they are the true card holder. Responsible for determining if activity is fraud. Probing is required because sometimes people may forget that they made purchases and it also helps to identify fraudsters. This is where my people skills come in, I am fairly good at “jogging” peoples memories and making them feel comfortable.

IT/Help Desk Assistant:

Self Employed/ Contract Duluth Ga Sept 2015 - Sept 2017

responsible for computer system setup on both Microsoft and Apple Computers, Troubleshoot and solve any employee computer related issues. Assist in person, via remote desktop. Setup new users in all internal systems as well as setup desk phone and cell phone to receive email. Responsible for assisting employees in multiple states.

Image processor:

Hamilton State Bank Flowery Branch GA Oct 2012 - Aug 2015

Receive Bank documents to be scanned, prepare work ensuring that the documents would not jam during scanning.

Separate documents by type and scan items. After scanning, go through each batch entering and verifying information. Submit work into system so that it could be accessed throughout the institution.

I also helped on the Loan side with their document scanning and verifying as well as any other duties that were needed.

IT/Helpdesk Support:

Hamilton State Bank Flowery Branch Ga Jan 2012 - Oct - 2012

Helped with Conversion of First State Bank changing out every computer within the bank and installing new systems. Removing old equipment and deleted hard drives while still performing the daily duties needed for helpdesk support.

IT/Computer Room:

First State Bank Stockbridge Ga March 2011 - Jan - 2012

Responsible for collecting deposits from branches, run them through the encoding machine and looking at the deposits via computer to balance them. Also sort the internal items to be held. Create loan coupon books, printed bank statements and nsf notices to be mailed. Balanced end of day, created backup tapes and dropped at designated location.

Computer Room:

The Peoples Bank Winder Ga August 2007 - Jan - 2011

Responsible for picking up deposit from branches, running them through the scanner/encoder and balancing. Also responsible for balancing and maintaining equipment from El Banco which is a Spanish bank that was acquired. Ran end of day jobs and daily backup tapes to drop off at a different location. I also performed other duties as requested.

REFENECES UPON REQUEST

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