Administrative Officer
Resume:
MU SARAVANAN . SIVA
Symphony Suites, ** Yishun Close, Singapore 768013 ***************@*****.***
+65 9424 9785 LinkedIn profile: http://www.linkedin.com/in/mu-saravanan-5a289a220
CAREER SUMMARY
Professional, flexible, creative, and service-oriented. Offering a unique combination of creativity and analytical skill with the ability to assess both vantage points to create cost-effective solutions for all stakeholders. A self-motivated and result oriented professional with a wide spectrum of experience in the investigations, enforcement operations, frontline customer service with the government sector in the last 17 years. Recognized skills and competencies in office administration management, investigative techniques, job placement, operations planning, providing security service and in leading teams and doubling as staff officer overseeing disciplinary and administrative duties. Receive and greet visitors.
Provide administrative support including coordinate incoming and outgoing mail and couriers, sending, and receiving general office correspondence, preparing, and assembling documents and assisting with administration of all office functions that are assigned. Successfully managed more than 25 staff and their well-being affairs.
Ensure the office environment is always orderly and professional. Support Quality Assurance processes as delegated by the Quality Assurance team. Provide administrative and clerical support to all staff. Successfully implemented Staff reporting systems and work deployment systems.
Ensure the consistent and uniform application of the Company’s standards with tasks undertaken. Ensure a clean and professional appearance of all areas of the office. Track and follow up on completion of staff weekly and monthly timesheets ensuring deadline is achieved as per the Corporate Accounting Schedule.
Support the Safety initiatives as a committee member. Other functions as deemed appropriate to the position. Successfully completed fire safety coordinator duties.
Project and
Operations
Management
Strong organization
and planning skills
Team Leadership
Skills
CORE COMPETENCIES
Analytical and
Problem-Solving
Skills
Interpersonal &
Communication Skill
Office
administration
Investigative techniques
Stakeholder &
Customer Relations
Field Enforcement
skills
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PROFESSIONAL EXPERIENCE
STATE COURTS
Language Executive, Apr 2020 – current
• oversee and implement administrative procedures, establish work priorities, conduct analyses of administrative operations and co-ordinate acquisition of administrative services such as office space, supplies and security services.
• Main duties include Court Interpretation, reviewing of policy, document translation, payment monitoring of interpreters, office Administration. Successfully spearheaded three internal group projects for Charity, Legal Services, and Information Technology department.
LAND TRANPORT AUTHORITY
Deputy Manager – Taxi Booking Regulations, Feb 2016 – Jun 2019
• oversee and implement administrative procedures, establish work priorities, conduct analyses of administrative operations and co-ordinate acquisition of administrative services such as office space, supplies and security services.
• Preparing & recommending proposals to revise methods and procedures to alter workflows
• Handling feedbacks and appeals by members of the public
• Divisional Secretarial duties (Arranging meetings, minute takings)
• Compliance and Auditing – Drafted and successfully implemented audit operating procedures.
• Office Administration – Successfully implemented case profiling and record registry.
• Front desk duties – successful set up triage for license registration for more than 50,000 applicants.
Major Achievements
• Start-up of enforcement team. Successful implementation of enforcement penalty framework.
• Two successful Intel operations conducted to nab pirate taxi drivers.
• Managed triage for private hire license application for more than 50,000 applicants. 2
NATIONAL ENVIRONMENT AGENCY
Executive / Staff officer, Special Squad, Aug 2012 – Feb 2016
• oversee and implement administrative procedures, establish work priorities, conduct analyses of administrative operations and co-ordinate acquisition of administrative services such as office space, supplies and security services.
• Supervise two teams of twenty enforcement officers. In charge of western sectors of Singapore operations – illegal hawking of food, illegal selling of hand phones etc.
• Licensing of hawkers
• Office Administration
Major Achievements
• Successfully implemented new administrative measures comprising of attendance, operations and disciplinary matters
• Successfully conducted island wide joint operations with Singapore Police Force, Immigrations & Checkpoint Authority and Ministry of Manpower to arrest 19 foreign illegal hawkers.
MINISTRY OF MANPOWER
Investigation officer, Oct 2011 – Aug 2012
• oversee and implement administrative procedures, establish work priorities, conduct analyses of administrative operations and co-ordinate acquisition of administrative services such as office space, supplies and security services.
• Investigating cases pertaining foreign workers under the Employment of Foreign Manpower Act.
• Joint operations with Singapore Customs, Singapore Police Force and Immigrations to arrest illegal workers, workers selling contraband items and foreign workers engaged in moneylending.
• Conduct internal joint operations with Foreign Domestic Worker department, Operations department.
Major Achievements
• Successfully investigated and prosecuted syndicates which employed foreign workers illegally to work as part-time car washers and cooks. 3
MINISTRY OF MANPOWER
Deputy Team Leader, Nov 2008 – Oct 2011
• oversee and implement administrative procedures, establish work priorities, conduct analyses of administrative operations and co-ordinate acquisition of administrative services such as office space, supplies and security services
• Inspection of foreign workers dormitory to see housing conditions are within safety guidelines.
• Field operations on illegal dormitories (unlicensed). Became the first officer in Ministry to prosecute employer for providing unacceptable accommodation to workers
• Shift or place foreign workers from unacceptable accommodations to licensed dormitories.
• Successfully planned conduct joint operations with internal and other enforcement agencies.
NATIONAL ENVIRONMENT AGENCY
Health officer, Mar 2008 – Nov 2008
• oversee and implement administrative procedures, establish work priorities, conduct analyses of administrative operations and co-ordinate acquisition of administrative services such as office space, supplies and security services
• Enforcement duties against illegal hawking of food, illegal selling of hand phones etc.
• Enforcement duties against Vector control
• Administrative duties
Major Achievements
Successfully investigated and prosecuted employer for providing unacceptable accommodation to around 75 workers. The first prosecution case of the department since it started in 1998.
Successful set up staff reporting system and work deployment system. EDUCATION
Nanyang Technological University of
Singapore
Master of Science - Strategic Studies, 2011
Postgraduate Certificate in Terrorism Studies,
2011
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University of Canberra
Bachelor of Business Administration, 2008
Singapore Polytechnic
Diploma in Chemical Process Technology (Food Technology), 2005 Certifications
Singapore University of Social Sciences (SUSS)
- Certification Examination for Professional Interpreters (Tamil to English) Languages Spoken
English - Proficient both written and spoken
Tamil - Proficient both written and spoken (Native speaker) Other Skills
MS Office Applications
Advanced Certificate in Investigative Techniques,
Police T-Baton training, defense tactics trainer,
Frontline customer service and supervisory skills certificate,
Report writing skills.
Band 8 of IELTS for English competency (2022).
Certified Court Interpreter
Availability: With one month’s notice
References: Available on request.
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