Bobby Banks

Chandler, AZ adwtcy@r.postjobfree.com 805-***-****

SCCM Software Application Packager - MDM Intune Packaging and Deployment- Desktop Engineer

PROFILE SUMMARY

Seasoned Software Application Packaging, and Desktop Engineering, also experienced with Azure Cloud Computing.

AREA OF EXPERTISE

●Project Management

●MECMCM

●Change Management Representation

●SCCM Deployment

●Application Packaging

●Powershell, Installshield,WIX,Admin Studio. VMware, MS Virtual Machines

●Azure Virtual Machines

●Active Directory

●Windows Server

●Azure Cloud Administration

●Package Coordination

●UAT Coordination

●Troubleshooting and Diagnosing

●System Administration

●Desktop Support

●Technical Support

●MSI Repackaging

●Network Administration

●Problem Resolution

Communication Skills

TECHNICAL SKILLS

Flexera-AdminStudio, PowerShell, Installshield, SCCM (or CM), Windows 10,20H2, Wise Package Studio, Vmware, JAMF,Intune

EDUCATION

MBA in Operations Management

University of Phoenix - Phoenix, AZ

BA in Business Administration

Adrian College - Adrian, MI

CERTIFICATION

AZ-900 Azure Cloud Fundamentals

WORK EXPERIENCE

SCCM APPLICATION PACKAGER (Remote) April 2022 - Present

VINCENT BENJAMIN/Silicon Valley Bank

●Design and create applications in SCCM (MECMCM) for Deployment to Entire Enterprise and create documents for Change Request.

●Attend Change Management Calls to move Applications to approval for deployment. Update information in SNOW, and create General KB documents pertaining to Install Instructions for each approved application.

●Create custom actions within MSI to make the applications work according to the company standards. Test packages in different windows systems by using VMWare and also on the separate test machine.

●Create collections in MECMCM, and via Active Directory to deploy applications upon request. Perform UAT Testing and deployment error management, using logs and SCCM Remote.

●Work effectively with development team members, product management, and customers to successfully migrate customer applications. Diagnose and resolve issues with virtualized applications using a range of diagnostic tools.

●Familiar with Package creation and deploying to mobile devices via Intune.

SCCM SOFTWARE APPLICATION PACKAGER

May 2021 - April 2022

CITY NATIONAL BANK - CENTENE CORPORATION, MOTION INDUSTRIES (DOOZER SOFTWARE INC)

●Contract to create applications packages and applications in SCCM 2012 r2. Utilized PowerShell Toolkit, Scripting, Orca, and Other Testing Tools to determine best course of action to create Silent Automated Installations.

●Responsible for the Quality Assurance of each application according to the Company standards Worked with the end-users to troubleshoot problems with the packaged applications.

●Made deployments readily available or deploy directly to Large and Small Collections via SCCM. Created Hyper-V Virtual Machine Creating, SCCM remote, Collections, and End User Support and Ownership for Applications.

●Served as an expert in IT systems architecture and perform application packaging of customer approved software for use in Virtual Desktop Infrastructure (VDI) environments.

●Repackaged applications using Flexera AdminStudio 9.5/Installshield 2010 and including validation, application isolation, debugging, and user testing.

REMOTE CLOUD ENGINEER/SCCM APPLICATION PACKAGER/SOFTWARE PACKAGING COORDINATOR

Oct 2020 – May 2021

(RUSH COPLEY HOSPITAL) CHICAGO, IL

●Developed and deployed 44 Application Packages within 10 weeks using Configuration Manager (SCCM), Admin Studio Repackager, and Tuner, as well as creating .exe Powershell wrappers.

●Utilized Legacy, COTS, and applications that were previously done manually to create Automation and a more efficient installation for Desktop Support and Help Desk.

●Created Configuring and Deploying Applications and Data for Azure Virtual Machines and Containers. Created Resources with PowerShell, CLI, (Azure Cloud Shell), JSON Scripts.

●Involved in Package Coordination and Azure Cloud Administration. Focused on cloud technologies to support critical business solutions and working closely with Operations and Server Administration.

●Led efforts in provisioning of Azure firewall Appliance in subnets to control access, configuring Firewall Rules to control inbound and outbound flow of virtual machines within the subnets.

DESKTOP ENGINEER/SOFTWARE APPLICATION PACKAGER /CONFIGURATION MANAGER

June 2018 – Jun 2020

CVS HEALTH - SCOTTSDALE, AZ

●Worked as a Software Application Packager, QA POC Coordinator, UAT test Coordinator and performed Windows 7 to Windows 10 Application Remediation.

●Utilized Installshield, Admin Studio,VMware Thinapp 5.2, Flexera Workflow Manager, VMware Sphere Remote, Repackager, Tuner.

●Virtualized software packaging and packaging delivery process using technologies including VMware and Microsoft virtualization technology solutions.

●Documented all processes, upgrade procedures and trouble- shooting tips for turn over to Help Desk Technical Support Analysts.

SYSTEMS ENGINEER II - SCCM/CURRENT BRANCH

Jan 2017 - Jul 2018

DEPARTMENT OF VETERAN AFFAIRS - ALBANY, NY

●Built a software package containing the applications, software objects, including installation task sequences and necessary drivers for particular operating systems (OS), versions, and hardware.

●Tested package in the Lab on different systems, and modified install sequences as necessary to successfully install the package on various systems in the VA.

●Utilized Microsoft Configuration Manager 2012 (CM12) for software installations, task sequences and OSD images, Security Patches, and Endpoint Health.

●Responsible for maintaining technical support test laboratory, including integration, maintenance and troubleshooting. Worked with end users and with application teams to install, improve or deploy updates to their applications.

●Installed, configured and managed VMware and Hyper-V machines in web farms to resolve the space issues on servers by shrinking the log files and data files.

SCCM PACKAGING ENGINEER

Jul 2017 - Nov 2017

NAVY FEDERAL CREDIT UNION - WASHINGTON, DC

●Created application packages and deployed using SCCM globally to workstations and/or servers. Prioritized application packaging requests to meet hard dead-lines and Service Level Agreements

●Involved in packaging of Legacy, COTS and freeware applications utilizing Tools such as Flexera Admin Studio, InstallShield, APP-V Sequencing, creating Connection Groups and UEV.

●Added and published App-v Applications utilizing InstallShield to create MST, MSP, Updates, Upgrades. Demonstrated expertise in using PowerShell Deployment Toolkit (PowerShell Scripted SCCM deployments).

●Created SCCM Packages and Applications and collections and led teams in the deployment of applications to collections using SCCM.

●Coordinated UAT testing and SME & Vendor involvement in application configurations. Provided End User support for Deployed Applications.

●Made Quality Assurance test documentation based on the requirements of the company and performed the testing to make sure the quality of packing is maintained.

●Performed QA tests for the applications in production, worked as a primary interface with the business users and passed the application through User Acceptance phase.

SOFTWARE APPLICATION PACKAGER – SCCM

Jun 2016 - Nov 2017

NORTHROP GRUMMAN - RALEIGH, NC

●Created deployment packages for COTS and custom applications in an enterprise environment. Packaged applications and software updates utilizing tools such as Flexera Admin Studio, InstallShield and Wise Script Editor (Wise Package Studio), App-V Sequencing.

●Developed, maintained and deployed secure web browser packages using a variety of web browsers including Internet Explorer, Firefox and Chrome in a Windows environment.

●Developed and followed procedures for testing applications prior to deployment. Performed Code Testing, Alpha Test, Beta Test, Pilot Test, Deployment.

●Documented the customizations and changes made during the packaging process using VB scripts, PowerShell Scripts, creating MSI, MST, Wise Script Editor .EXE.

●Participated in the preparation of materials and oral presentations for customers and management. Played a lead role in meetings relating to specific technical projects or tasks.

●Created Packages and Applications in SCCM 2007 or SCCM 2012 for deployment. Managing endpoint health of computers in collections, and deployment of Security Patches and deployment issue resolution.

DESKTOP ANALYST/VIRTUAL APPLICATION PACKAGER

Oct 2015 - Jun 2016

HONOR HEALTH - PHOENIX, AZ

●Worked as a Thin-App Virtual Application Packager, UAT Test Coordinator, Desktop Analyst, Remote Desktop Support while performing Application virtualization analysis and remediation using VMware Packaging Tools.

●Involved in enterprise applications requirements gathering, design, development, testing and implementation. Reviewed and analyzed requirements for improvements, upgrades, or modifications related to the existing application deployment.

●Provided technology consultations, assessments and recommendations for the customer as needed. Worked with technologies including VM Ware ThinApp 5.1, VMware vSphere, Horizon View, Familiar With App Stack And App volume, SCCM R2 Software Center

●Utilized Active Directory to add and remove Users & Groups to allow access to Software Office 365 (Skype). Performed troubleshooting on Installation issues (Group Policy additions).

DESKTOP ANALYST/WINDOWS APPLICATION COMPATIBILITY CONSULTANT/UAT TEST COORDINATOR

Jan 2014 - Oct 2015

CVS HEALTH - SCOTTSDALE, AZ

●Consulted with application owners and SME's to identify application requirements such as description, business purpose etc. and obtain applications media.

●Wrote installation instructions and documented processes. Performed trial installations onto a Windows 7 64 bit, MS Office 2007, Browser IE 8,10,11, Firefox, Chrome, Virtual Machine to confirm compatibility and Functionality.

●Created or updated test plans as applications are entered into the Flexera Workflow Relies on experience and judgment to plan and accomplish goals

●Performed Application Engineering on any application that does not work pre- or post-packaging with supervision from the SME (Application Subject Matter Expert)

●Performed Manual QA Testing: Black Box, Grey Box, Regression, Functionality Testing and System Test, Requirements Analysis and creation of Test Plans based on business needs and SRS Requirements,

●Executed Test Cases, logging defects and prepared test reports, and utilized knowledge of SDLC while combining Scrum and Waterfall Methods.

●Collaborated with Executives, Product Owners, Engineers and Customer (End Users) Familiar with Agile Sprint testing Cycle.

EARLIER WORK EXPERIENCE

DESKTOP ENGINEER II/MIGRATION PROJECT TEAM LEAD SCCM DEPLOYMENT Sep 2012 – Sep 2013

BANNER GOOD SAMARITAN HOSPITAL - PHOENIX, AZ

DESKTOP TECHNICIAN/FIELD ENGINEER/REFRESH SITE MANAGER Jan 2010 - Jun 2012

CORE ECS - AMERIKIT TECHNOLOGY SOLUTIONS - JPMC BANK - SACRAMENTO, CA

DIRECTOR OF FOOTBALL OPERATIONS - TEAM SERVICES Sep 2000 - Sep 2004

ARENA FOOTBALL LEAGUE (LEAGUE OFFICE) - CHICAGO, IL

PROFESSIONAL ATHLETE/PROFESSIONAL COACH Jan 1988 - Sep 2004

NFL - MIAMI FL; ARENA FOOTBALL LEAGUE - DETROIT, MI; CLEVELAND, OH

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