ROSEMARIE E. PEREZ

NEW YORK, NY ***** 347-***-**** adwtai@r.postjobfree.com

Conscientious Unit Manager proudly offering over 10 years of vast experience managing healthcare facilities and strong knowledge of emergency medical procedures. Substantial experience managing medical databases with the ability to schedule nursing staff. Organized, outgoing and energetic with excellent verbal and written communication skills.

Office administration

Scheduling patient appointments

Health Insurance Verification

Coordinating Patient Appointments

Pre-authorizations

Customer and client relations

Patient care expertise

Medical terminology

Medical Records Management

Report preparation

Staff Training

Scheduling

Correspondence distribution

Sorting and labeling

Documentation and reporting

Multi-line Telephone Systems

Medical Report Preparation

Data confidentiality

Knowledgeable in: Epic, Eclipsys; CIS;

Teletraking; Eagle Gold; Kronos; Image Cast;

Microsoft Word; Microsoft Excel, Google Doc,

GMail.

Professional demeanor

Mail handling

Fluent in Spanish and English

Type 55 WPM

Unit wellness

Equal opportunities facilitation

Community engagement

Managing unit operations

Unit Assistant/Patient Liason, 02/2020 to 09/2022

Memorial Sloan Kettering – NY

Support SDU unit by answering and managed over 100 calls per day, emails, and call bell. Kept detailed records of office inventories and placed orders for more supplies. Developed exemplary skills in negotiation, task prioritization and decision-making from working with Nurse leader, staff and distribution department.

Support patients by connecting with necessary resources, for example: case manager, physician, nurse, pct, or/and patient representative.

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Maintain patient centered approach by communicating with other care providers and departments. Release orders in timely fashion, Take proactive approach to ensure research protocol labs are drawn, sent, and inform research assistant according to protocol. Admit patients to floor prior to arrival, discharge/transfer patients once confirmed by nurse. Pleasantly interacted with patients, families, physicians and other personnel to create professional environment

Adhered to strict set of rules and policies concerning patient confidentiality Developed exemplary skills in negotiation, task prioritization and decision-making from working with various levels of personnel

Maintained strong education of medical terminology and information regarding medications Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence

Assisted in development and implementation of policies, procedures and regulations for unit operations Greeted visitors and initiated triage processes for clients to streamline patient flow Organized and maintained patient chart filing system to promote quick data finding for staff Patient Service Representative, 10/2016 to 01/2020 Columbia University Medical Center – NY

Support the Hematology-Oncology department consisting of 40 physicians. Manage dedicated department mail, communicate with patients and physicians regarding authorization forms, medical records, appointments, and preparations. Obtain all patient information for accurate patient registration such as demographics, medical records, and insurance information.

Adhere to all applicable HIPAA, billing compliance, safety guidelines, and maintain patient confidentiality, promptly answer multiple telephone lines, direct calls appropriately, take detailed messages, and deliver to the appropriate individual. Patient Financial Advisor, 01/2007 to 12/2016

New York Presbyterian Hospital – NY

Responsible for obtaining pre-certification and authorization to ensure payment. Discussed insurance options with patients.

Verify and document third party eligibility, determine patient liability. Notify patients of obligations for elective admissions and establish payment arrangements according to financial policies.

Counsel patients regarding payment options, Medicaid and Medicare eligibility. Review medical records for completeness.

Obtain signatures upon patient arrival and collect missing data. Negotiated settlements and payment plans

Followed up with patients and families to obtain additional information Screened patients with financial needs to determine assistance choices Updated accounts with latest patient, payment and insurance information Worked with patients to ascertain issues and make referrals to appropriate specialists Taught patients and families to use at-home medical equipment Recommended service improvements to minimize recurring patient issues and complaints Followed document protocols to safeguard confidentiality of patient records Offered simple, clear explanations to help clients and families understand hospital policies and procedures

Helped address client complaints through timely corrective actions and appropriate referrals Applied administrative knowledge and courtesy to explain procedures and services to patients Organized patient records and database to facilitate information storage and retrieval Facilitated communication between patients and various departments and staff Actively listened to customers' requests, confirming full understanding before addressing concerns Resolved problems, improved operations and provided exceptional service Nutritionist Assistant, 11/2005 to 12/2006

Ryan Nena Health Center – NY

Interview applicants to determine income and residential eligibility for WIC certification. Prepare and maintain all necessary files, forms, and documents for certification. Check issuance and nutrition education as required by program regulations. Ensure check security, schedule applicants/participants with appropriate appointments for certification, check pick-up, and nutrition counseling.

Assist the nutritionist in implementing outreach, nutrition education activities, and ensure follow up by participants.

Administrative Assistant, 01/2005 to 09/2005

Bronx Lebanon – NY

Supervised eleven employees, submitted bi-weekly payroll for 163 employees using Kronos system. Responsible for updating employees' files, prepared severance and accrued time reports, submitted new and updated information to Human Resources Department (disability forms, leave requests, upgrading positions, terminations).

Maintained and upgraded weekly bed management reports for weekly hospital committee meetings. Typed daily letters, memos, and reports.

Executed record filing system to improve document organization and management Restocked supplies and submitted purchase orders to maintain stock levels Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors Set up conference rooms, technology and materials to facilitate meetings Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs Offered technical support and troubleshot issues to enhance office productivity Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient Research Assistant, 08/2000 to 01/2004

Columbia University – NY

Participated in Washington Heights-Hamilton Heights-Inwood Community Aging Project (WHICAP) as research assistant.

WHICAP project consisted of collecting data from participants who are 65 and older and lived in designated areas.

Perform mini-mental, color trails and word recall assessment on participants. Gather all collected data for input along with research physician assistant's data input for analysis by our clinicians, neurologists and research team.

Actively participate in weekly clinical case presentations and train new research assistants on protocol of test administration.

Worked both independently and collaboratively in fast-paced environment Scheduled appointments with test subjects over phone and through email Worked with principal investigators to coordinate qualitative research Created plans and communicated deadlines to complete projects on time Worked with customers to understand needs and provide excellent service Increased customer satisfaction by resolving issues Prepared variety of different written communications, reports and documents Certificate: Administrative Assistant

The Wood Tobe Coburn School - 8 East 40th Street, New York, NY 10016 Norman Thomas HS - 111 E 33rd Street, New York, NY 10016 EDUCATION

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