Desk Receptionist Front

ELIZABETH D. BRODIGAN

*** ******** ****, *** *** ● Annapolis, MD ● 443/404/1094 ● adwta9@r.postjobfree.com Objective

Dedicated and skilled security professional with twenty plus years progressive experience in office administration, administrative executive level support, source review and technical editing and writing. A motivated team player with a strong background and interest in the security field, offering a broad skill set learned through working in diverse business environments that demand strong organizational, technical, and interpersonal skills. Detail-oriented and resourceful, with a proven ability to complete independent and team projects on time, and in accordance with, management and customer requirements.

Skill Summary

● Twenty plus years of progressive administrative and executive-level support experience in various fields with a strong background in security

● Experienced with JPAS and e-QIP, security clearance processes and procedures, the IC community, and various government security directives

● Strong command of the English language, with exceptional editing and proofreading skills

● Skilled in using MS Office Suite, with the ability to learn new systems quickly

● Experienced with supporting all levels of management to include high level executives and government officials

● Ability to adapt to a frequent and rapid change in priorities to achieve time-sensitive management goals

● A proven track record; maintained a 100% on-time return rate for taskers, correspondence, weekly submission activity reports, and various briefings

● Familiar with government timekeeping and travel systems

● Established collections and billing procedures for an entire department

● Established and maintained electronic and hard copy filing systems to support various departments and personnel

● Self-motivated, dedicated and organized worker, fully capable of collaborating with a team or independently Key Skills

● Experienced with several different writing and

email applications

● Experienced with the security clearance process, from initiation to adjudication

● Previous experience as a company Facility

Security Officer (FSO)

● Supported the Personnel Security Division for a

large government agency

● Supported the Office of Security for a large

government agency

● Skilled researcher, writer, and proofreader; 75

WPM

● MS Office Suite (Word, Excel, PowerPoint, etc.)

● Records Creation and Management

● Executive Calendar and Travel Management

● Familiar with legal databases such as Westlaw and Lexis

● Familiar with HR laws and practices

● Accounts Payable and Payroll Functions

● Deltek and ADP Applications

● DTS (Defense Travel System) and DCPS

(Defense Civilian Pay System) Applications

Experience

Government Contractor, SAIC/LEIDOS 09/2009 – Present February 2011 - Present

Source Reviewer, Security Specialist and Technical Editor, Office of Security

● Provide editorial and technical editing advice and support to various levels of personnel and management by coordinating and preparing briefings, Powerpoint presentations, and extremely complex and detailed staff packages. Responsible for reviewing incoming and outgoing correspondence and documents for proper format, grammar, and punctuation

● Responsible for compiling all responses for the Weekly Activity Report (WAR), editing, and submitting for final review, with a 100% on-time submission rate.

● Coordinate distribution of incoming and outgoing correspondence for the Office, responsible for tracking and updating the status of each package.

● Responsible for creating and updating the Office Coordinator Quick Reference Guide; assist new Office Coordinators with training, advice, and various other tasks. Maintain front office emergency recall rosters and Emergency Point of Contact (EPOC) lists.

Executive Level Assistant to the Director and Deputy Director

● Supported day to day front office administrative requirements for an extremely complex and demanding Intelligence Community agency security front office. Ensured executive level support was provided and administrative requirements were completed on-time, and to customer satisfaction.

● Attend weekly organization staff and executive level meetings as needed; prepared and distributed minutes.

● Provided direct support for calendar/schedules for the Director and Deputy Director. Office Coordinator, Personnel Security Division

September 2009 – February 2011

● Provided administrative support to a team of approximately 47 security personnel, both government civilians and contractors, through various administrative tasks. Tasked to support a similar division in conjunction with regularly assigned duties to help temporarily backfill a vacant position.

● Responsible for maintaining a positive workflow for the division via concise communication with high level officials. Accountable for all incoming taskers and correspondence, ensuring they are routed to the proper individual for action. Provided reminders and status updates. Personally assisted the Division Chief by reviewing and editing various memorandums and briefings. Built a positive rapport by maintaining a high level of confidentiality when reviewing personnel documents. Compiled and edited tasker responses to meet the government standard. All deadlines were met with a 100% on-time return rate.

● Streamlined tracking process for internal and external taskers. Assisted new Office Coordinators in training.

● Maintained multiple executive-level calendars, coordinated meetings with internal and external visitors, coordinated with site security and provided escort to uncleared personnel into secured spaces. Intekras, Inc. 10/2006 – 07/2009

Office Administrator, 2007 to 2009

Responsibilities expanded to include:

● Official Company FSO (Facility Security Officer). Job functions included initiating personnel security clearances, reviewing the SF-86 for completeness and accuracy, and in and out-processing personnel through JPAS. Coordinated with OPM on the submission of fingerprint cards, and Periodic Reinvestigations. Solely responsible for the creation and maintenance of personnel security files and ensuring the confidentiality of security clearance records. Coordinated six month facility security reviews, advised executives on NISPOM requirements and ensured the company followed the proper Federally-mandated guidelines. Successfully passed the official DSS inspection in May 2008.

● Managed Human Resources (HR) functions for a company of 45+ employees. Handled all aspects of benefit administration to include annual open enrollment. Processed new hires and terminations, managed personnel records, and responded to various employee inquiries. Conducted research on diverse HR issues to assist with executive decision making, assisted in payroll functions, reviewed and updated the Policies and Procedures Manual, and advised employees of company guidelines.

*Job responsibilities also included those listed below: Administrative Assistant, 2006 to 2007

o Greeted and routed visitors to the proper departments, answered the main multi-line phone system, distributed mail, faxes, and other correspondence to the proper personnel. Maintained office supply stock/inventory. Assisted the HR manager with routine filing, timesheet collection and entry in preparation of bi-weekly payroll. Responsible for records updating and maintenance, and responded to employee inquiries. Assisted the accounting/contracts manager with AP functions, entered invoices into the accounting system, reconciled accounts and prepared checks for bi-weekly check run, and received/reconciled employee expense reports. Additionally, supported a team of business executives with various administrative requests, research, and other duties as assigned.

● Promoted to Office Administrator in 2007, and assumed an expanded role and responsibilities within the organization.

Ashburn Village Animal Hospital 10/2005 – 10/2006

Front Desk Receptionist/Entry Level Vet Tech

● Required a high level of contact with the public, in person and over the telephone

● Scheduled appointments, responsible for patient check-in and check-out, distribution and explanation of patient medication.

● Assisted the vet technicians and veterinarians with routine blood draws, x-rays, medication administration, dental cleaning, routine surgeries.

● Worked closely with other coworkers, covered shifts as requested to maintain a positive workflow. Con-Serv Industries 09/2004 – 07/2005

Front Desk Receptionist/Front Load Supervisor

● Responsible for answering a busy ten-line phone system, routing calls to the proper personnel and departments. Provided administrative support to professional staff as needed.

● Established an efficient filing and account collection system to keep track of residential accounts and payments. Coordinated with front load drivers via two-way radio to ensure proper and timely pick-up of trash.

● Handled customer complaints and inquiries, maintained a high degree of professionalism in high stress situations.

NOVA Medical Group 02/2004 – 09/2004

Front Desk Receptionist

● Responsible for answering a busy multi-line phone system, routed calls to the proper personnel, and scheduled appointments.

● Responsible for records maintenance and filing, and appointment coordination with other offices. Town of Leesburg, Engineering and Public Works Department 06/2003 – 12/2003 Administrative Associate II

(temporary assignment)

● Position required a high level of contact with the public in a customer service based environment.

● Responsible for routing incoming calls to appropriate personnel. Responded to complaints and inquiries from the public, prepared memos and correspondence for department heads and supporting staff, and handled routine matters. Provided general administrative support to the office as needed.

● Maintained and updated files. Upheld a high level of professionalism in stressful situations, offered solutions, and maintained an effective working relationship with town residents and other employees. The Madeira School for Girls 08/2001 – 02/2003

Assistant Manager of the Bookstore/Postmistress

● Processed student requests and inquiries, answered incoming telephone calls, processed orders, responsible for inventory control and cashbox reconciliation, and coordinated with the billing department on student charges and records. Assisted the billing and HR department with routine administrative functions as needed.

● Processed incoming and outgoing mail for the entire campus (200+ students and employees), followed USPS guidelines regarding mail distribution and processing, prepared domestic and international packages. Established filing and recordkeeping systems for the department. Military Experience

Enlisted in the United States Army Reserves, March 2000 Received Honorable Discharge, March 2008

Occupational Specialties:

● Trained as an Administrative Specialist (71LIMA)

● Trained as a Psychological Operations Specialist (37FOXTROT). Training included a three-week condensed course, Fort Hunter-Liggett, California (course is usually held over a 3-month period) Related Skills:

● Creative problem solver with team building experience

● Trained to be sensitive and diplomatic in stressful situations

● Ability to use concise judgment when dealing with all levels of personnel

● Awarded E-4 / Corporal (third promotion to be awarded in a 12-month period) Education

Awarded High School Diploma, Fairfax High School, June 1998 College Education Summary

Northern Virginia Community College

Strayer University

Various coursework includes:

● Business Administration

● Criminal Justice

● English composition and grammar

● Expository and technical skill writing

Other areas of academic concentration:

● Microsoft Applications

● General computer skills courses

● Speech and Communications

Certifications and Awards

Recipient of the SI Award for Excellence – August 2012 Paralegal Certificate Course

George Mason University Online

Certificate completion date expected by December 2012 SHRM Member, 2007 – 2009

Awarded GMU Essentials of Human Resource Management Certificate, May 2008

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