EKERENAM VICTORY IMABONG

Address: Igando, Lagos

+234***********/081******** adwt91@r.postjobfree.com

Highly organized and detail-oriented administrative assistant with years of experience seeking a challenging position in a dynamic organization where my exceptional customer service skills can be utilized to ensure smooth daily operations and enhance the customer experience.

EDUCATIONAL BACKGROUND

University of Ilorin, Ilorin, Kwara State 2015-2019

B.Sc. Business Administration

WORK EXPERIENCE

Immortal Innovations Limited Jan 2021- Feb 2023

Executive Assistant

Greeted and welcomed guests, determining their purpose of visit, and directing them accordingly.

Answered incoming phone calls and emails, responding to inquiries, and forwarding them to the appropriate department.

Managed important documents and records such as invoices, contracts and employees files.

Assisted in the preparation of reports and presentations, ensuring accuracy and consistency in formatting and content.

Managed office supplies and equipment, ensuring availability and proper functioning.

Acted as a liaison between the executive team and other departments or external partners, maintaining effective communication and facilitating collaboration.

Interacted with customers and potential clients, answering questions and giving details of information needed.

Managed executives travel reservations, ensuring accurate and up-to-date information on availability and rates.

Maintained a clean and organized lobby area, ensuring it was always presentable for guests.

Handled guest complaints and issues with empathy and professionalism, finding solutions to meet their needs.

Assisted in the preparation of presentations and reports.

Conducted research on behalf of the organization, such as gathering information on competitors, market trends and new technologies.

Managed confidential and sensitive information with discretion, including contracts, financial reports, and personnel files.

Coordinated and managed special projects, such as corporate events, team building activities, and charity initiatives.

Developed and maintained positive relationships with key stakeholders, including clients, vendors, and government agencies.

Provided administrative support and coordinated with other staffs to ensure smooth operations and effective communication .

Marvelous Comprehensive College, Ibadan, Oyo State 2019-2020

Customer Service Representative

Managed a high volume of incoming calls and emails, addressing customer inquiries and complaints.

Provided product and service information to customers, guiding them through the purchasing process.

Assisted with the resolution of complex customer issues, escalating as necessary.

Handled customer complaints with empathy and professionalism, finding solutions to meet their needs.

Resolved complaints made by customers by working with teachers and administrators to find solutions that addresses the issues.

Processed students registrations, including verifying information, collecting fees and providing information about programs and policies.

Collaborated with other departments to resolve customer issues and ensure timely resolution.

SKILLS AND COMPETENCIES

Proficient in Microsoft Office and other office softwares

Good Communication Skill

Good Leadership Skill

Good Interpersonal relationship skill

Strong attention to details and accuracy

Good organizational and time management skills

Ability to prioritize workload and meet deadlines

Ability to work independently and as a team player

Ability to handle confidential information with discretion

Ability to produce excellent result effectively and efficiently without little or no supervision

INTERESTS

Sewing, Reading.

REFEREES

Available upon Request

Contact this candidate