Sales Manager Customer Service
Resume:
ASHRAF BORHAM MOHAMMAD
Jeddah & Riyadh, Saudi Arabia Email: adwt8g@r.postjobfree.com
Mobile: +966-*********
1
VISION
A management professional with 18+ years of outstanding track record in driving business growth through strategic Marketing, Sales and Business Development initiatives, possessing allied exposure in coveting a challenging position in a dynamic organization to contribute accrued skills in formulating organizational objectives and charting a mutually beneficial growth path. I regard myself as a person with a good creative and organizational skill, open-minded to changes and eager to achieve success. My ability to lead people always helped me to be successfully to master any difficult assignment. Consequently, I have set my career goals and my aim in life, very high. My commitment, the drive for success, hard work in terms of quality, innovative approach, together with my ability to motivate my team I have always achieved an outstanding success.
PROFESSIONAL EXPERIENCE
Regional Sales Manager, Business Development and Project Supervisor Construction Integration Est. for General January 2022 – Up To Date Architectural Contracting,
Jeddah & Riyadh, Saudi Arabia
Key Skills:
Proficiency in project management skills.
Good knowledge of performance appraisal methods and marketing methods for events and conferences.
The ability to communicate with different personalities.
Proficiency in negotiation skills and obtaining appropriate prices and specifications.
Possess organizational skills and arrange appointments and tasks.
The ability to deal with problems and provide appropriate solutions.
Proficiency in motivational skills and provision of a creative work environment. Roles and Responsibilities :
Plan events and conferences from start to finish according to requirements, target audience and objectives.
Submitting suggestions to improve performance and achieve the objectives of the conference.
Determining and preparing budgets and committing to reducing expenses and providing distinguished service.
Negotiating with suppliers and obtaining prices and specifications suitable for needs.
Selection and employment of competencies to work in the conference management department.
Arranging tasks with coordinating appropriate dates.
Carrying out promotional activities for conferences and events.
Direct supervision of workers in the conference organization department in cooperation with the food and beverage department.
Motivating the work team and providing a creative work environment.
Ensure that conferences are presented in an appropriate manner and identify strengths and weaknesses.
Preparing reports on the success of the conferences. ASHRAF BORHAM MOHAMMAD
Jeddah & Riyadh, Saudi Arabia Email: adwt8g@r.postjobfree.com Mobile: +966-*********
2
Regional Sales Manager and Project Supervisor
BREEG ALSADAF Est. for Construction & Contracting, July 2016 – To December 2021 Jeddah, Saudi Arabia
Key Skills:
• Sales and Operations Management
• Business Development, Sales Process and Direct Sales
• Negotiation with Solutions Selling
• Project scope and scheduling management
• Project integration management
• Cost of the project with Procurement management
• Project quality and resource management
• Project Communications Management
• Project risk management
Roles and Responsibilities:
Preparing a detailed work schedule for the project in addition to a work plan.
Coordinating the internal resources of the project and coordinating with external parties and suppliers to ensure that the project proceeds to the fullest without defects or delays.
Develop a detailed plan for the project and follow up the progress of work on it.
Prepare project budgets according to scope of work.
Preparing reports for the senior management department regarding the status of the project.
Providing senior management with all project updates periodically and providing them with the necessary information about planning strategies, administrative processes and modifications being implemented.
Risk management in order to reduce as much as possible the risks to which the project is exposed.
Analyze and the achievement of short and long-term goals.
Ensure compliance with specifications in materials, equipment and works.
Monitor contractors to ensure compliance with project deliverables
Budgeting, Forecasting, Variance Analysis, Target Setting and Achievement, Contractual Negotiations.
Attending and following up on project meetings at the executive and team levels
Standardized Policies/Procedures, Quality Analysis/Control.
Staff Management, Managerial Decision Making.
Leadership, Team Building, Motivation, Communication, Ability to Work under Pressure.
Analytical Ability, Critical Thinking, Decision Making and Problem Solving, Time Management.
Computer Related Skills: MS Office, MAC OS and Internet Usage ASHRAF BORHAM MOHAMMAD
Jeddah & Riyadh, Saudi Arabia Email: adwt8g@r.postjobfree.com Mobile: +966-*********
3
Area Sales & Marketing Manager ( Leader )
Samir Photographic Supplies Company Ltd (Samir Group), January 2005 – June 2016 Jeddah, Saudi Arabia
Divisions: 1- Digital Printing systems solutions.
2- Visualization Integrated Projects (AV) &
Low Current solutions.
Summary of Qualifications:
• 11 years of experience in all aspects of Sales & Marketing in multinational environment.
• We represent international companies of Digital Printing ( Rex Rotary/ Ricoh .. Kodak Nexpress .. Kip .. ColorTrac .. HP ) and Visualization integrated Projects ( for Example: LCD displays indoor/outdoor Command & control rooms, meeting room …. Extra).
• Ability to manage multiple tasks in a pressured environment.
• Certified and experienced in counseling and managing change.
• Extensive background in planning and operation.
• Strong ability to recruit and Train employees.
• Success based on critical and analytical skills, speedy and sound decision-making.
• Able to set and achieve short and long term goals.
• Maintained successful long-term relationship with clients. Sales & Marketing:
• Able to set and achieve short and long term marketing goals.
• Maintained successful long-term relationship with clients.
• Increased the market share.
• Introduce a new product to the market.
• Conceived and executed marketing and sales strategies.
• Able to research and make accurate sales forecasts.
• Created and maintained an efficient work flow system between sales and marketing departments.
• Ensure continuous improvement of all Customer Services operation with high customer satisfaction with the cost effectiveness.
Leadership and Organization:
• Managed and motivated a large group of team (4 to 6).
• Created and maintains an efficient communication system.
• Recruited and trained potential team members.
• Experienced in managing and resolving conflict.
• Devised and implement an organizational system.
Key Responsibilities:
Strategizing, managing and expanding entire business according to organizational goals/ strategies. Coordinating with sales/marketing staff to support rapid sales growth through multiple channels with a high level of efficiency, quality and cost effectiveness.
Developing and implementing business sales plans/strategies, marketing initiatives to accommodate division/corporate goals. Directing sales forecast activities and set performance goals accordingly.
Reviewing and assimilating information pertaining to prospective scope for product innovation, prevalent competitor activities and market conditions, to optimize strategies and market positioning. ASHRAF BORHAM MOHAMMAD
Jeddah & Riyadh, Saudi Arabia Email: adwt8g@r.postjobfree.com Mobile: +966-*********
4
Directing, monitoring and overseeing overall activities of the account executives, handling all aspects of their performance and acting as a resource to enable them to leverage client relationships to maximum extent possible to obtain a competitive position in the industry.
Reviewing/ assimilating information pertaining market segmentation and penetration strategies gearing towards the expansion/ development and consolidating the objectives established by the organization.
Targeting potential clients, expanding current accounts, developing account strategies, negotiating and closing revenue-generating relationships with leading prospects for enhancing profits and market share growth.
Delivering exceptional customer service by proactively building customer relations through soliciting feedback, addressing/ resolving customer complaints.
Administering revenue/expense goals, ensuring goals are met through appropriate planning/organization of staff, inventory and expenses for short/long term success.
Overseeing training of new/existing employees/account executives, explaining company’s policies/practices. Conducting regular trainings, motivating team members to enhance performance, developing result-oriented team, through selective mentoring/recruiting.
Here below links for some solutions of lines of products: https://samirgroup.com/
https://samirgroup.com/solution/visualization-integrated-projects/ https://samirgroup.com/solution/audio-visual-low-current-integrator/
Sales Key Account Manager
Samir Photographic Supplies Company Ltd., Riyadh, Saudi Arabia January 2000- December 2004 Highlights as Sales and Marketing Key Accounts Manager:
Efficiently managed various large accounts inclusive of Islamic Development Bank, The biggest group of companies Construction and Contracting, National Commercial Bank, Government, Militarily Segments and Semi-Government Organizations.
Key Responsibilities as Sales and Marketing Key Accounts Manager:
Identified and developed new business opportunities by conducting extensive market research to generate leads for subsequent development, performed key account planning and maintained favorable business relationships with key accounts.
Developed and implemented an integrated range of marketing concepts/strategies consistent with the overall goals/objectives of the business.
Instituted/directed development/implementation of budget and long term financial plans to achieve the category's volume, profit and spending objectives.
Analyzed market trends to develop opportunities for new approaches and alternative service delivery strategies to enhance service levels and reduce expenditures, hence lead to refined service delivery and customer satisfaction.
Conducted market research, competitor analysis to conceptualize counter strategies and prepared research-based reports and sales forecasts for senior management.
Collated customer feedback and market research, monitored customer preferences to determine focus of sales efforts, successfully resolved customer complaints regarding sales/service. Submitted periodic status reports to head office.
Approached potential clients in the industry, with product based solutions and customizing cost quotations to increase customer base.
Kept abreast with competitor initiatives and market trends to formulate long and short term strategies for enhancing company revenues.
https://samirgroup.com/solution/printing-and-copying-solutions/ ASHRAF BORHAM MOHAMMAD
Jeddah & Riyadh, Saudi Arabia Email: adwt8g@r.postjobfree.com Mobile: +966-*********
5
Sales Specialist
Samir Photographic Supplies Company Ltd., Riyadh, Saudi Arabia January 1997- December 1999 Key Responsibilities as Sales Specialist:
Lead various marketing and advertising activities with the sales and performance to ensure maximum brand exposure and increase consumer traffic.
Devised marketing, sales plans and conceptualized strategies to identify/ capture target consumer base while having a firm eye on objectives, based on extensive research of marketing processes. Planned and executed all upcoming events of the company.
Reviewed customer’s application, analyzed their needs, prepared proposals and presentations inclusive of technical designs thus providing superior client service and ensuring complete customer satisfaction by ascertaining all delivery deadlines and commitments to customers are met.
Analyzed market studies, competitor and strategies for Main Frame Large Copiers with Digital Technologies and networked extensively among target clientele to enhance product penetration in the market.
Researched present/ future market opportunities/ trends with the objective of recommending to senior management suitable strategies/ tactics to exploit these opportunities for sound and profitable growth.
Kept close tabs on market dynamics and competitor activities, performing feasibility studies and recommended improvements to the higher management on increasing revenue growth.
Macintosh System Product Specialist.
Zaman for Computer and Technology, Abaha, Saudi Arabia April 1994 - December 1996 Key Responsibilities:
Identified and analyzed core business processes to design appropriate technical information systems for achieving significant improvements in critical performance measures inclusive of cost, quality, service and speed.
Managed the entire system development life cycle inclusive of preparing detailed technical specifications, providing time/cost estimates, writing/documenting code and reviewing test plans to assure quality code subsequent to testing
Planned and devised ways of optimizing existent resources to improve throughputs, thus enhancing system performance parameters.
Developed and analyzed alternative approaches to system development problems and provided appropriate solutions for meeting technical needs at minimum cost, consistent with delivery dates of the project.
Hired competent IT personnel and provided technical support in areas of system implementation, operation and interface with existing systems.
Provided demonstrations and end-user trainings on various applications to assist clients in implementing, diagnosing, solving/ escalating technical issues of company's applications. Previous Professional Experience:
July 1992 - February 1994: Marketing and Technical Support, CompuTech, Cairo, Egypt. ASHRAF BORHAM MOHAMMAD
Jeddah & Riyadh, Saudi Arabia Email: adwt8g@r.postjobfree.com Mobile: +966-*********
6
Education
Ambassador University Corporation,State of Oregon, United States MBA (In Marketing Management), August 2006
Qualitative Studies Institute,Cairo, Egypt
BSC. Computer Science, June 1998
Institute of Administration and Computer,Cairo, Egypt Computer and Administration, July 1991
Trainings Attended:
March 2023: Saudi Contractors Authority Academy, Project Manager Professional workshop.
April 2022: Saudi Contractors Authority Academy, Project planning management workshop.
April 2022: Saudi Contractors Authority Academy, Structural safety workshop for projects.
June 2021: E3mel Business Academy, Project Management Professional (PMP).
November 2015: Kodak Company, NexPress Digital Press (Operator Training to train the end user).
November 2013: RICOH International, Unlock the Power! Production Printing Business Group
October 2013: Kodak EPS/IPS Sales Training including Nexpress SX sales tolls.
March 2013: RICOH Academy Europe, Production Printing Solution Boot camp.
January 2011: RICOH International, Production Printing Seminar.
January 2011: ISB Worldwide, Leading Bold Change - Our Iceberg Is Melting.
June 2006: Intech International, The Art of Negotiating, Influencing, Communication and Conflict solution.
April 2002: NRG International Limited, Solution Training.
June 1997: DANKA, IS70 COPIER-PRINTER & FIERY PRODUCT TRAINING.
May 1997: FACE - TO - FACE, SELLING SKILLS.
PERSONAL DETAILS
Date of Birth: 30 April 1971
Nationality: Egypt
Visa Status: Residency Visa (Transferable Iqama)
Marital Status: Married
Driving License: Egypt; Saudi Arabia
Languages Known: English and Arabic
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