Service Agent Delivery Driver
Resume:
Tekia Morman
*************@*****.***
Objective
Solutions oriented professional eager to apply my skills and knowledge towards an organization launching a successful career, enhancing organizational growth and providing a commitment to superior performance.
Professional Summary
Efficient and organized professional with 20 plus years in support and customer service operations. Extensive knowledge with Microsoft Office. Skilled in problem solving and customer satisfaction. Eager to utilize my excellent communication, operations service skills and dedicated work ethic to enhance company growth.
Work Experience
Airport Terminal Services Inc, Orlando, FL
Passenger Service Agent 03/223-Current
• Held fully accountable for demonstrating initiative, strong organization and coordination skills, and excellent communication abilities.
• Operated computerized system to assist passengers with check-ins and customer service needs.
• Verified important and confidential documentation to ensure customer and company satisfaction.
• Developed positive customer relationships and prompted the company’s superior services. Maruti Transportation, Orlando, FL
Non-Emergency Transportation 10/2021-05/2022
• Demonstrated professional conduct with clients to deliver outstanding customer service.
• Transported all patients in a timely manner to ensure customer satisfaction.
• Inspected vehicle before and after every trip to assess performance and maintenance requirements.
• Trained new hires on policy, procedures and job requirements. Amazon, Orlando, FL 05/2020-01/2021
Delivery Driver
• Ability to develop strong working relationships with internal and external customers.
• Handled merchandise in accordance with product handling standards.
• Worked directly with customers to grow relationships and their business.
• Navigated routes with relevant map programs and GPS systems. Med-Ex Transportation, Orlando, FL 09/2019-05/2020 Non-Emergency Transportation
• Demonstrated professional conduct with clients to deliver outstanding customer service.
• Develop and manage staff schedules to meet work flow demands; define shift strategies.
• Transported clients to specified destinations safely and on-time.
• Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
Education
Atlantic Southeastern Academy, Homestead FL
High School Diploma
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