Surya Machavarapu

Salesforce Administrator

Phone: +1-318-***-****

Email: adwt5t@r.postjobfree.com

Summary:

•8 years of IT Experience in Salesforce Administration on force.com platform

•Good Understanding of Salesforce.com, Sales Cloud, Service Cloud, AppExchange, and Salesforce Communities.

•Experience in Change Management, Application Lifecycle Management using Sandboxes Environments.

•Experienced in migrating the standard and custom objects in standard experience to lightning experience.

•Hands on Experience in Data Management, Data Security, Data Modeling, Workflow Automation, Formulas & Validations, Chatter.

•Sound knowledge on Visual Force Pages, Apex Triggers, Apex Classes, Batch Apex, HTML and JavaScript, SOQL, SOSL, Process Builder, Workflow, Visual Workflow and Approval Process, Reporting and Dashboards to support process automation.

•Supported projects and initiatives like Data migrations, business process implementations, and Automation. With strong administration and support expertise in Salesforce.com, including Security.

•Involved in Data Migration by using Data loader, Workbench and Command Line Data Loader.

•Performed detailed analysis of business and technical requirements and designed the solution by customizing standard objects of Salesforce.com (SFDC) and other platform-based technologies such as Visual Force and Force.com API.

•Designed and developed Salesforce applications using Force Pages, Process Builder, Visual workflows, and Workflows & Approvals.

•Successfully implemented Security/Sharing Rules, Configured Permission Sets, Field Level Security, Record Level Security, Profiles, and Roles etc. at the different hierarchical level of organization.

•Performed Bulk Data Migration from Traditional Applications to Salesforce using Import Wizard, Excel Connector, Dataloader.io, Workbench, Backupify, Apex Data Loader utility and ETL tools, Cast Iron, ESB, Autosys.

•Customized standard objects, created custom objects, Interfaces, Relationships, and Triggers.

•Hands on experience in creating Custom fields, Pick Lists, cross Object Formula Fields, Lookups and Master-Details etc.

Technical Skills:

Salesforce.com Technologies

Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), Apex Web Services, Apex Data Loader, Custom Objects, Case Management Automation, Workflow & Approvals, Dashboards, Reports, AppExchange Products.

Force.com Tools

Eclipse, Workbench, Data Loader, Force.com Explorer, Dataloader.io, Force.com Explorer, Backupify, SOAP UI.

Databases

MySQL, Oracle 9i, MS SQL Server 2000/7.0/6.5, MS Access 7.0

Programming Languages

SQL, Java, JavaScript, HTML, XML.

Cloud Platforms

Salesforce CRM Force.com, AWS

Data Migration Tools

Data Analysis, Data Cleansing, Data Normalization, Data Migration, Data Loader

Project Management

Agile/Scrum, Waterfall, Agile

Professional Experience:

Company: Capgemini America Inc, Irving, TX

Role: Salesforce Admin Oct 2021 to Present

Responsibilities:

•Administered Salesforce by mapping and loading data into Salesforce, building, and managing dashboards, views, and reports, and designing and developing workflows and assignment rules to automate manual processes, managing Users, profiles, permissions.

•Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.

•Experienced using Salesforce Lightning UI. Created Components and Apps in Salesforce Lightning and Salesforce1 Mobile Experience.

•Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.

•Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.

•Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates.

•Created workflow rules and defined related tasks, email alerts, and field updates.

•Deploying Apex using Force.com IDE, Force.com Migration Tool and Web Services API.

•Lightning experience work with Salesforce1 mobile.

•Extracted the data from salesforce.com application into the external databases (Oracle 10g) for generating large data reports using the Informatica Power Center.

•Performed administrative tasks such as managing Accounts, Contacts and Cases, setting workflows and approval process for approving new accounts and other business process

•Worked on Service cloud, Sales Cloud, supported cases, developed workflows and triggers for automated case resolutions.

•Created Force.com Sites for external users and configured public access to accommodate data access in visual force pages and implemented Salesforce Chatter functionality for one-to-many business users.

•Worked with Validation Rules, Workflows, Approval Process and Reports & Dashboards.

•Worked with various Applications from App Exchange like Apttus, Riva Cloud, DocuSign etc. and implemented them

•Used OWD settings (Organization Wide Defaults), Field-level Security, Profiles to ensure Data Integrity.

•Performed Data Modeling, Data Extraction and Transformation using Informatica on Demand.

•Implemented Command Line Interface (CLI) to schedule database operations

Client: Gap Inc Company, San Francisco, CA

Role: Salesforce Admin Feb 2021 to May 2021

Responsibilities:

•Implemented Security Settings, configured profiles and permission sets.

•Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.

•Implemented Apex Data loader "Command Line Interface (CLI)" to automate the data loading process for the sand box refresh activity.

•Involved in replication of Salesforce CRM data to SharePoint.

•Created and used Email templates in HTML and Visualforce.

•Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

•Responsible for setting up web service integrations.

•Implemented OAuth 2.0 for authentication by Force.com Canvas to integrate the applications.

•Customized Salesforce alerts and notifications regarding new business acquired via the Sales process.

•Automated emails, customer events and activities and set criteria to shoot emails by creating the Journey's page.

•Created data extensions to admit contacts into a journey and determined action and executed Journey builder.

•Used the sandbox for testing and migration of code to the deployment instance after testing.

•Conducted interviews with key business users to collect requirement and business process information.

Client: Department of Defense, Little Rock AR

Role: Salesforce Admin Jan 2019 to Dec 2020

Responsibilities:

•Modified existing Approval processes and created Approval steps, which used Email Alerts and Field Updates.

•Built apps visually with Lightning App Builder, Lightning Components and lightning connect integrations across multiple connections.

•Deployed reusable apps with the help of all the five components of salesforce lightning components.

•Automated the process of creating Leads directly from Web and Auto-Response rules.

•Developed Formulas, Validation rules to maintain the quality of the data.

•Created Partner Portal and configured as per the requirements of the sales process.

•Packaged and deployed customizations from Sandbox to other environments using Force.com IDE’s.

•Deployed external applications with the help of REST API in Salesforce.

•Developed Email Templates, Visual Force Email Templates on application.

•Experience on using Salesforce Lighting UI for development and testing.

•Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.

•Worked with unique, compelling, and innovative customer Solutions.

•Created Dashboards using Customized Dashboard components.

•Conducted JAD sessions with the management, different 3rd party vendors, users, commercial and other stakeholders in open and pending issues to develop specifications.

Client: Thomson Reuters, Hyderabad, India

Role: Salesforce Admin Sep 2016 to Dec 2018

Responsibilities:

•Involved and interacted with various business user groups for gathering the requirements for CRM implementation.

•Experienced working in Cross-functional teams, identifying business requirements and supporting sales/marketing efforts.

•Administered, configured, and maintained Salesforce.com application user profiles, roles, assigning permission, generating security tokens, validation rule, upgrade installation.

•Imported data from Seibel CRM into Salesforce using Informatica Power Center as part of Data Migration.

•Worked on Validation Rules, Workflows, and approval processes.

•Developed complex mappings & applets in Informatica to load the data using different transformations.

•Authored and supported Functional Requirements Documents (FRD) and Business Requirements Documents (BRD).

•Advanced Activity diagram and Business Use Cases by Visio for the unimproved understanding of the user community.

•Controlled the Support Cases with the assistance of SalesForce.com support and commit with SalesForce.com premier Support.

•Defined email alerts, related tasks, and field updates to automate various manual processes and generated workflow rules.

Client: GlaxoSmithKline (GSK), Bangalore, India

Role: Java Developer April 2014 to June 2016

Responsibilities:

•Implemented Struts MVC design pattern and front controller pattern for this project.

•Developed user interface by creating at least one webpage for each component using Struts web MVC and Action Servlet as a front controller for this application.

•Designed and developed the UI using JSP, HTML, HTML5, CSS and JavaScript, AJAX, JSON .

•Designed and developed user interfaces using JSP, CSS and implemented Ajax/JQuery for Asynchronous Retrieval of data.

•Implemented Web services for communication using SOAP, WSDL and EJB Technology.

•Developed Single-Sign-On (SSO) functionality, through which we can run SCM from Oracle Applications.

•Developed Struts-based form validation, Application error handling using the Struts Validator framework .

•Used JavaScript for validations and integrating business server-side components on the client side within the browser.

•Created Web Services using SOAP to provide services to other systems within the company.

•Generated Use case diagrams, Class diagrams, and Sequence diagrams using Rational Rose.

•Involved in developing Front-end presentation using HTML, CSS, HTML5, JavaScript and JQuery .

•Used Configuration Management Tools for version control which is built on WinCVS.

•Designed database and created tables, written the complex SQL Queries and stored procedures as per the requirements.

•Wrote SQL commands and Stored Procedures to retrieve data from an Oracle database.

•Configured JBOSS Application server and deployed the web components.

•Provided troubleshooting and error handling support in multiple projects.

Environment: MVC, JSP, HTML, HTML5, CSS, Javascript, Ajax, JSON.

Certifications:

Salesforce Certified Administrator

Salesforce Certified Advanced Administrator

Salesforce Platform Developer 1

Salesforce Certified Service Cloud Consultant

https://trailhead.salesforce.com/en/credentials/certification-detail-print/?searchString=KiU0g1zxjetXf3FC1Orm+QU3k6Br4GBUhxGkOVNzyRtCOrD6uE6V/0QDnPTmvQPr

Educational Qualification:

•Graduated from University of Arkansas at Little Rock in 2020 with 4.0/4.0 CGPA

•Bachelor of Technology from R.V.R & J.C College of Engineering in 2016 with a CGPA of 8.28/10

•Intermediate {Science} from State Board, India in 2012 with a CGPA of 9.13/10.

•Matriculation from State Board, India in 2010 with 8.97/10 CGPA.

Contact this candidate