CHAMPION OF CHANGE MANAGEMENT, TEAM DEVELOPMENT, COACHING & MENTORING

Amplify efficiencies of cross-functional teams. Analyze operations to identify opportunities for process improvements resulting in workforce optimization and enhanced productivity.

Core Competencies:

Executive-Level Leadership Expense Reduction Process Improvement Budget Oversight Policy Development Auditing

Cross-Functional Management Team Development, Coaching and Mentoring State, Federal and Regulatory Requirement Compliance

PROFESSIONAL EXPERIENCE

Interior Logic Group, Phoenix, AZ April 2022 – Current

Supervisor, Billing

Supervisor of a staff of 24, in the Phoenix Area, and the other half in Denver, CO.

September - 41,000 invoices and $175M in billings.

Responsible for all open orders, targeted billable items, building relationships with Regional Sales and Operations teams for a smooth working process between, billing and builder.

Review open aged items, for accuracy and issues related to delayed billings.

Development of new processes and procedures to reduce the amount adjustments needing to be taken due to billing inaccuracies. As well as staff training, month end procedures, and email etiquette.

Work with the Lead Biller to develop SOP’s for multiple processes. Such as, adjustment requests and service orders. Also developed trainings for individuals.

Also managed my own workload of builders, as well as billing Commercial Accounts at the end of the month.

CVS, PHOENIX, AZ JUNE 2017- March 2022

SUPERVISOR, ACCOUNTS RECEIVABLE COLLECTIONS, CREDITS – CORAM JULY 2019- March 2022

Supervisor of a staff of 13, working outstanding credits from multiple payers. Workload: A/R 4571 Claims at $3,212,850.41 - Gov’t payers Medicaid/Medicare

Oversee day-to-day operations of team to ensure timely and accurate completion of all required actions.

Monitor and strive to improve the collection of claims with respect to the contract. Including determination of billing practices, cash application, while staying with all compliance guidelines.

Maintain productivity and quality standards of all patient financial services functions.

Review AR adjustments for accuracy and submit adjustment requests as defined by departmental policies and procedure for upper management approval.

Maintain compliance with government reimbursement programs.

Work with training and mentors to assist with development for new employees and provide ongoing training as needed. As determined through KPI’s, of production, compliance, and QA.

Complete annual performance reviews for employees and provide timely feedback.

Create a health work environment through team builders, coaching, constructive feedback, personal example, and goal setting.

Work with upper management and Advice and Counsel for all employee disciplinary actions, or concerns with staff.

Comply with all regulatory compliance areas, policies and procedures, including PHI, PII, and HIPAA regulations.

Work with peers across the organization and business partners across the organization. Including Intake and Analytics, to communicate trends, and suggest process improvements.

Sr. Accounts Receivable Specialist – Omnicare June 2017-June 2019

Represents CVS working with Accounts Payable personnel of all levels negotiating payment arrangements to maximize cash flow. Earned top performer awards for highest past due receivables reduction of 60+ past due for June 2018, December 2017, and November 2017. Also received top performer awards for highest reduction of 60+ past due for the months of November 2017 and October 2017. Leaders Choice awards for the months of June 2018, October 2018, and June 2019.

Assumed performance responsibility of multiple nursing homes for receivable stability during department transition from Ohio to Arizona.

Oversee portfolio consisting of national chain accounts including homes from independent living to full skilled nursing. Successfully managed a portfolio of 1900+ homes, prior to realigning Post-Acute homes and Senior Living homes.

Develops strategies for clients resulting in satisfactory mutual resolution, while following federal compliance regulations as well as company policy.

Provided support for the special accounts team by organizing 3rd party placement documents. Acted as liaison between assigned account specialist and contracted placement service.

Provided additional analysis preparation support for accounts being placed for litigation.

BANK OF AMERICA, PHOENIX, AZ 2016-2017

Sr. Customer Service Representative

Advised Bank of America customers, internal and external, of options to resolve financial issues in escalated situations while adhering to all Federal Banking Regulations and Privacy Acts.

Resolved client issues as presented through customer service phone inquiries. Additional challenges resolved upon discovery within the process.

Assisted with account maintenance for Financial Centers, including training via WebEx.

EDMC-Argosy University, Phoenix, AZ 2010-2016

Director of Student Financial Services

Earned series of rapid promotions throughout tenure including Enrollment Specialist, Finance Counselor, Team Manager and ultimately the Director of Student Financial Services position. Provided departmental leadership to ensure efficient and compliant university operations involving all components of financial services.

Development of military goals and procedures. Benefits contact and coordinator with the Veterans Administration

Landed zero audit findings throughout tenure by enforcing compliance to Department of Education regulations and ensuring performance excellence across workforce.

Led initiative to identify and implement process improvements rendering increased efficiencies and streamlining of organizational processes.

Ensured the completion of all student file auditing for compliance of Title IV regulations and Veterans Administration requirements.

A/R at time of departure was nearly $600 Million.

EDMC was sold to The Dream Center who closed all of the schools under the EDMC umbrella within a year.

EDUCATION

AROGSY UNIVERSITY, Last Attended, 2015

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