Account Manager Debt Collector

IVAN G MIRANDA

**** * ********** ******, *********, PA 18104 · C: 646-***-**** H: 917-***-****

adwt4a@r.postjobfree.com

EXPERIENCE

DECEMEBER 2020 – PRESENT

DEBT COLLECTOR, RECOVERY OF JUDGMENT

• Arranged for debt repayment or establish repayment schedules, based on debtors’ financial situations

• Located and notified customers of their judgments by mail, telephone, and email

• Negotiating payments while continuing to build a positive relationship with customers

• Managed collection efforts with a high level of persuasiveness and professionalism

• Processed credit card payments for debtors

• Procured ACH agreements, conditional release, stipulations for MCA accounts, and other forms of agreements.

JULY 2008 – DECEMBER 2020

ACCOUNT MANAGER, NORTHERN LEASING SYSTEMS INC,

• Re-enforced financial contractual agreements

• Negotiated payment arrangements and settlements with debtors

• Skip traced using search engine such IRB and TLO

• Kept a level of respect and discrete on high profile cases

• Watched each account to be sure the debtor stays within the guidelines of their agreement and call them to recover missed payments. JANUARY 2007 – MAY 2008

ACCOUNT MANAGER, LAW OFFICE OF BENJAMIN M. MESKIN

• Set up stipulation agreements on accounts with summons and complaints

• Drafted conditional releases on restrained bank accounts using proper licensing templates

• Had a working relationship with city marshals on income executions & bank levy's

• Kept administrative documents and files up to date

• Secured payments from debtors

OCTOBER 2002 – NOVEMBER 2006

ACCOUNT MANAGER, LAW OFFICES MITCHELL KAY ENFORCEMENT DIVISION

• Recovered payments on consumer and corporate American Express accounts

• Collected money on past due accounts subject to FDCPA guidelines.

• Maintained company standards, conduct and policies handling calls including skip tracing.

• Drafted conditional releases on restrained bank accounts using proper licensing templates 2

• Verified employment status to obtain and serve income executions AUGUST 1993 – OCTOBER 1998

COLLECTION SUPERVISOR, PLAZA ASSOCIATES

• Direct, manage and coordinate the workflow of a collection staff ranging from 16 to 35 employees.

• Developed a highly energized team that exceeded production and quality goals through motivation and feedback

• Supervise the functioning of each assigned area and numerous performance metrics.

• Informed staff of changes in policies, procedures, & regulations.

• Developed performance appraisals, monitored live calls, and provided feedback, coaching and mentoring when necessary.

EDUCATION

GEORGE WASHINGTON HIGH SCHOOL

BOROUGH OF MANHATTAN COMMUNITY COLLEGE (BMCC0

SKILLS

• Knowledge of proper and ethical debt collection

techniques.

• Strong negotiating, counselling, and problem-

solving skills.

• Knowledge of FDCPA guidelines

• Able to work in a very fast-paced

environment and adapt to situations.

Contact this candidate