Customer Service Arabic

RIDWAN ZEBARI

**** ******** *****, *******, ** **760 (Tel.) +1-607-***-****, *******@*****.***

SUMMARY OF EXPERIENCE

10+ years of translation and interpretation in government and private sector

Expert translator in the areas of legal and immigration in the United States

12+ years of professional experience in technical areas of aerospace and defense industry

Dual higher education degrees with professional work experience in two different countries

Trilingual and able to communicate verbally and in writing in three different languages (Kurdish, Arabic, English) including in different Kurdish and Arabic dialects

Superb customer service skills with the ability to communicate effectively with empathy, patience, and courtesy.

Strong project management, organizational, and coalition-building skills, including demonstrated ability to manage multiple projects concurrently

EXPERIENCE:

Owner – Standard Language, LLC, Endwell, NY, 01/2018 - Present

Operated an at-home-based linguistic business as an independent contractor

Provide linguistic services for clients such as interpretation, translation, and transcription in Kurdish, Arabic, and English and vice versa

Conduct on-site interpretation services for government agencies and private entities

Subcontractor work with United Language Group, LLC for over-the-phone interpretation of a variety of areas, including hospitals, immigration, social services, and legal (courts)

Provided literary translation of hundreds of documents by incorporating the appropriate cultural nuances and other subtle elements from English to Arabic or Kurdish and vice versa.

Immigration court interpretation with SOSi to supports a variety of federal civilian, defense, and intelligence agencies with expertise on socio-cultural and politico-legal aspects

Develop and execute strategies and policies necessary to achieve set goals

Interpret and analyze complex concepts challenges to stakeholders

Collaborate effectively with internal and external stakeholders to achieve objectives

Provided pro-bono translation and interpretation to those with limited resources

Managing internal resources and clients

Freelance Interpreter and Translator, Endwell, NY, 01/2011 – 12/2017

Translate media reports and scientific research papers for a variety of US-based institutions (i.e. PBS, Binghamton University, independent media studios, etc.)

Provide translation services to community members and non-profit and not-for-profit organizations in need, on pro-bono basis.

Translation and transcription of video and audio clips for media and moviemakers

Researching industry-specific terminology to ensure translated texts conveys original meaning and tone.

Electrical Test Assembler

Endicott Interconnect Technologies (EIT), Endicott, NY, 2010 – 2012

I3 Electronics, Endicott, NY, 2016 – 2017

Lockheed Martin, Owego, NY 2017 – 2018

BAE Systems, Endicott, NY, 2018 – Present

●New product and process development and manufacturing of complex assemblies

●Perform a variety of detailed tasks ranging from repetitive to non-repetitive production of electronic/mechanical assemblies and subassemblies

●Disassemble, modify, rework, and test experimental or prototype assemblies and subassemblies according to specifications and under simulated conditions

●May conduct quality inspections in accordance with specifications

●Communicate with engineers, manufacturing crew, rework team, parts department and other stakeholders with expertise, effectiveness, and good customer service

Lecturer

Akrê Technical Institute, Akrê, Kurdistan Region of Iraq, 09/2006 – 05/2008

Taught legal courses such as Introduction to the Studying of Law and Execution Law

Taught elective courses, such as Kurdish language and Kurdology

Participating in professional conferences to enhance academic performance

Legal Consultant

Kurdistan Bar Association, Akrê, Kurdistan Region of Iraq, 08/2005 – 05/2008

Maintain records and information for all local branch members (Akrê Branch)

Provide legal assistance to clients and represent them in local courts

Assist clients with paperwork and required documents for governmental offices

Provide pro-bono legal assistance to families of fallen Peshmerga and low incomes

Help incoming new members and provide them with basics of legal representation

EDUCATION

Syracuse University, Syracuse, NY

Master of Arts in Law (LL.M), May 2015

- Concentration: Commercial Law and International Business Transactions (i.e. Consumer Law and Energy Law and Policy).

Salahaddin University, Erbil, Kurdistan Region of Iraq

College of Law and Political Sciences

Bachelor of Arts in Law, June 2005

-Concentration: Iraqi legal systems including penal, civil, commercial, and family systems.

COMPUTER & SOFTWARE SKILLS:

All of Microsoft Window Operating Systems, all of Microsoft Office versions for both Windows and Mac, variety of legal software platforms including as Lexisnexis and Westlaw, ability to learn, transition and adapt to new software platform of the organization’s choice.

REFERENCES: Available upon request

Publication:

- Articles published in Kurdish

- Research.pdf

- Interviews

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