Customer Service Call Center
Resume:
Sara Eufaula Booker
***********@*****.***
WORK EXPERIENCE
Director of Sales and Marketing
Gopher It, LLC
Nacho Average Painting Company
Jul 2006 - Present
I am responsible for the business to be a success through hard work, dedication, determination, work ethic, and experience. Very important duties are Sales, Phone calls, Customer Service, Point of contact for clients, and resolve all customer issues professionally and kindly. My main focus is on sales and marketing. I strive to make this company grow successfully.
EXPERIENCE
As a cleaner/inspector:
Develop and implement cleaning checklists, ensuring that pieceworkers follow and complete them promptly.
* Provide training to pieceworkers, to make them aware of all standards.
* Give mentorship and assistance to staff members, to ensure they deliver high-quality services.
* Oversee the work of all pieceworkers and provide support where required.
* Inspect each room, bathroom, hallway, kitchen, and patio, to ensure that high standards of housekeeping are adhered to.
* Determine issues with housekeeping efforts and provide staff members with feedback regarding quality management.
* Identify any security concerns, and report any damages, theft, or found articles to the property authority.
* Ensure work orders are submitted for any maintenance issues found in the units.
* Monitor the performance of all pieceworkers, advising the Housekeeping Manager and/or
As Supervisor of Marketing and sales:
Director regularly of any deficiencies or exemplary accomplishments.
Answer incoming calls and returning phone calls.
Resolve any and all client issues in a timely and kind manner.
Establish and present quotes for each client.
Upkeep records of accounts by any and all required accurate - updated information.
Provide highest level of customer service and always in a sales position.
Customer Service professional by understanding, listening, and remembering clients. Always proposing sales pitches at precise opportunities.
Over time I have acquired these abilities that I believe will benefit your company when the decision is made for me to become an employee for the Customer Service Sales Position.
Computer proficiency
Ability to multi task.
Ability to react well under pressure and treat others with respect
Ability to identify and resolve problems in a timely manner
Ability to Prioritize and plan work activities
Ability to work efficiently and effectively, both independently and as a team to ensure exceeding the call center's standards.
Ability to balance team and individual responsibilities and help build a positive team environment.
Ability to adapt and deal with frequent changes in the work environment, manage difficult or emotional customer situations and respond promptly to service.
I am confident that I am physically ready and able to perform all duties, responsibilities, demands, requests, and work for this position.
Mar 2009 - present (seasonal)
Independent contractor
Vacation home cleaner/inspector
Dec 2006 - Feb 2020
Individual Families
CNA/Caregiver
Mar 2020 - Jun 2021
Nacho Junk Removal
Sales/ Front Manager
EDUCATION
Florida State University
Dec 2000 - Dec 2005
Pensacola Junior College
Dec 1999 - Apr 2002
J. M. Tate Senior High School
Jul 1998 - Dec 2000
Northwest Florida State College FireFighting Academy Fire Fighting
Chipola Fire Academy Firefighting
Contact this candidate