HENRIQUE SANTOS Winter Garden, FL ***** • 407-***-**** • adwt2n@r.postjobfree.com

Proactive leader and results-oriented, M.Sc. and MBA with more than 20 years of Business Development, Strategic Planning, and General and Change Management experience, implementing high-impact solutions for clients in small and medium US and foreign companies from multiple sectors. Extensive experience in team and operations management, KPI implementation, negotiation, executive coaching, and business analysis. Excellent verbal and written communication, problem-solving and leadership skills. Fluent in Portuguese and English. Intermediate Spanish.

CAREER SUMMARY AND ACCOMPLISHMENTS

DSW Homes – Lakeland, FL – Program/Regional Manager 03/2022 – Present

P&L responsibility for Lakeland Office, managing a portfolio of contracts worth $18,600,000 for the renovation and reconstruction of residential homes affected by Hurricane Irma in Florida (RebuildFL). Net profit: 23% on $9.4M revenues in 2022.

Manage a team of project managers for the construction of 60 homes. (75% reconstruction, 25% renovation)

Design new programs that support the organization's sustainable goals, working with other departments to develop budgets and unique plans for those programs.

Monitor the projects daily and supervise the project managers, evaluating the strengths and weaknesses of the programs to ensure that the objectives are met: Renovating houses in 50 days and building new homes in 90 days.

Maintain and increase margins by managing contracts with trades, subs, and vendors.

Develop and build office operations by recruiting, training and managing project managers, reducing turnover, implementing new processes and continuous improvement check-points to assure the completion of project scopes within time and budget at the highest quality. Innovate processes to eliminate redundancies in reporting, anticipate mistakes and roadblocks.

International Services, Inc. – Chicago, IL – Project Director 08/2020 – 02/2022

Led turnaround, continuous and profit improvement processes for small and mid-sized companies in various industries such as HVAC, Refrigeration, Flooring, Material handling systems manufacturing, Construction, Retail, Contractors, Marine Engine Maintenance, Trucking and Fire and Security systems.

Coached owners and key personnel within the companies, implementing new processes and best practices to make them permanent within each organization to improve business performance. Identified bottlenecks and implemented changes to improve performance and increase sales and gross and net margins.

Optimized operations and implemented KPIs (operational and financial), prepared new budgets, managed working capital, and developed multifunctional teams, guaranteeing a return on investment of 2:1. Generated between 27% and 90% net profit increase in 12 months for various clients.

Cogent Analytics – Greensboro, NC – Project Director 05/2018 – 07/2020

Implemented turnaround and profit improvement initiatives for small and medium U.S.-based businesses with annual revenue of between $3,000,000 and $85,000,000, in the following industries: IT, Doors and Windows Manufacturing, Warehouse Management, Logistics and Distribution, Construction, Corrugated and Printing, Restaurant Chain, Medical Devices, others.

Generated results with a return on investment of 2:1 by implementing new working capital management systems, training cross-functional teams, generating strong internal and external alliances, and developing new KPIs.

Improved budget management and control, optimized processes, and reduced operating costs, resulting in the generation of more than $2,800,000 in net profits for customers within 24 months.

Fisan Global Business & Investments – Winter Garden, FL – Managing Director 08/2015 – 05/2018

Performed and delivered market analysis, go-to-market strategies and business plans to foreign companies establishing operations in the US. Sectors serviced: Technology, Food and beverages, furniture, chemicals, boat parts, software (SaaS), packaging and medical equipment. Furniture company partnered with distributor in North Carolina, as part of our recommended strategy.

Developed and successfully implemented go-to-market strategy for Brazilian decorative textiles start-up company in Florida. Client had first sales within 10 months of strategy implementation.

Developed market study and laid-out a detailed roadmap for a Brazilian technology company to establish operations in the US. Company started operations in Florida (Dec-2019), with executive referred by me.

Increased Packaging company’s EBITDA by 60% through bank debt renegotiation, streamlining operations, cash flow management and control and updating accounting policies and procedures.

Redefined marketing, sales and expansion strategies for Ice Cream manufacturer - updated point-of-sale marketing materials; resulting in increased revenue generation from $2 Million to $3 Million.

State Of Parana Development Agency – Brazil – Chief Operating Officer 10/2012 – 04/2015

Led the efforts to build network of partners and key decision-makers within local, state, and federal governments and private entities. Developed strong relationships with top local service providers to attract FDI to the State.

Led agency in role definition, budgeting, forecasting, strategy development, KPI definition and implementation, market analysis, advertising initiatives, and prioritizing and aligning FDI initiatives with State Government’s objectives.

Coordinated pioneer partnership between Utah Schools and State of Parana Schools for professor exchanges.

Managed team that assisted 270 companies from 16 different countries and 8 diverse economic sectors in planning business operations in Brazil.

Coordinated study of the 18 State's economic productive sectors to identify opportunities for new investments and gaps in the supply chains.

Obtained 34 multi-national company commitments to invest a total of $ 1.2 Billion in the State of Parana, generating over 3,200 jobs, 33% above the initial plan’s forecast. Selected by USTDA to be part of the 7-people Brazilian delegation in the USTDA Reverse Trade Mission Shale Oil & Gas in November 2014.

Fisan Assessoria Empresarial E Participacoes – Brazil – Managing Director 10/2011 – 10/2012

Coordinated strategic development planning sessions with clients such as Rai Comunicação, Tibagi Environmental, Mining and Engineering, Barion Foods, Executive Catering restaurants and others. New sales initiatives at Barion Foods led to an average 40% increase in revenues in 12 months. Rai Comunicacao became top 50 ad agency in the country, 2 years after new strategy implementation.

Opened market for VPSA in the Curitiba region setting up operations and sales office for SaaS – Software as a Service for retail clients, bringing the first 8 clients within 5 months of operation in the region. Sales beat target by 30% in 12 months

Federação Das Indústrias do Estado Do Paraná – Brazil – Executive Director 03/2004 – 10/2011

Turned around Unindus (Corporate University for Mfg Industries. 47 FTEs) by redefining organizational structure to increase operational effectiveness, raising revenue by 137% ($1.2M) with 20% cost reduction in 12 months. Coordinated admissions process and implemented go-to-market strategies for new management courses, sales and training initiatives. Increased admissions by 50% in 12 months through innovative strategies and partnerships. Repositioned the brand to address demands from clients and differentiate position the Corporate as a go-to school for our members.

Developed a strategic plan for IEL-Euvaldo Lodi Institute (29 FTEs), focused on new sales, operational optimization, and adapted new regulations for internships; reduced overall expenses by 27%. P&L responsibility.

Restructured and redefined marketing department to promote integration among different business units and streamlined marketing processes utilizing CRM solutions.

Optimized the International Business Center (14 FTEs), created new services and implemented a project management culture with clear KPIs resulting in a 68% revenue increase over a 2-year period.

Positions held at Federação Das Indústrias do Estado Do Paraná (FIEP): Director of Operations – University of Industry – Corporate University (10/2007 – 10/2009) Managing Director of IEL – Euvaldo Lodi Institute (01/2008 – 05/2009) Corporate Marketing Manager – FIEP (03/2006 – 10/2007) New Business Development Manager – FIEP (03/2004 – 03/2006)

Details about other positions (USA and Brazil) held from 1990 till 2004 can be found on my LinkedIn profile: https://www.linkedin.com/in/hrsantos-fgbi

EDUCATION

Master of Business Administration (MBA) in Finance and Policy – Weatherhead School of Management – Cleveland, OH 2001

Master of Science in Chemical Engineering – Case Western Reserve University – Cleveland, OH 1994

Bachelor of Science in Chemical Engineering – Universidade Federal do Paraná – Brazil 1989

CERTIFICATIONS

Certified Practitioner in Appreciative Inquiry (Change Management Methodology) – Case Western Reserve University – OH 2008

Contact this candidate