Scrum Master Internship Program

Yaswantika Chilukuri

Tampa, FL;813-***-****; **********.**@*****.***

https://www.linkedin.com/in/yaswantika-chilukuri-542901186/ EDUCATION

University of South Florida, Tampa, FL August 2022 – May 2024 M.S, Business Analytics and Information Systems 3.70/4.0 Gokaraju Rangaraju Institute of Engineering and Technology, India May 2019 B.Tech, Electronics and communication engineering 8.89/10.0 PROFESSIONAL EXPERIENCE

Capgemini, India

Client: Bayer November 2019-August 2022

Senior Analyst

• Worked with customers in the requirement gathering phase to analyze the inter-dependencies with other processes, ensuring a seamless integration of IAM solutions into their existing systems using OMADA Identity Suite and Microsoft Identity Manager.

• As a certified Scrum Master, handled a team of 11 and conducted scrum meetings to help set the context for the coming day’s work.

• Conducted risk analysis during the requirement gathering phase to identify potential risks and vulnerabilities and developed appropriate mitigation strategies to address them.

• Collaborated on projects related to identity and access management, such as onboarding of new customers and carve-outs, ensuring proper access controls and security measures were in place with OMADA.

• Suggested process improvements to current IAM processes based on Governance solutions, customer experiences, and support relevance, aiming for increased efficiency and effectiveness.

• Served as a contact person for IAM process-related questions, providing expert advice and guidance to internal teams and stakeholders.

• Provided ticket-based troubleshooting and problem analysis, resolving technical issues related to IAM solutions in a timely manner to minimize downtime and ensure smooth operations.

• Demonstrated good conceptual knowledge about Identity Management, Access Management, Reporting, Active Directory, and Privileged Access Management, staying up to date with industry trends and best practices.

• Prepared and maintained the Knowledge Database (KEDB) to document known issues, solutions, and best practices for future reference, facilitating efficient issue resolution and knowledge sharing.

• Managed support handling and ticketing management processes, ensuring prompt response to user inquiries, proper ticket prioritization and timely resolution in accordance with service level agreements

(SLAs).

Capgemini, India December 2018-June 2019

Intern

• Worked in a diverse and team-oriented environment, fostering cultural inclusivity, and promoting collaborative teamwork.

• Gained insight into workplace culture, effectively collaborated in a team, and honed communication and problem-solving skills.

• Acquired training in Java, SQL, and HTML as part of an internship program, and successfully applied the acquired knowledge and skills to develop an online shopping application project. ADDITIONAL INFORMATION

Tools: OMADA Identity Suite, Microsoft Identity Manager Programming: Python, R, SQL

Software: MS Word, MS Excel, MS PowerPoint, Microsoft Azure Certificates/Certifications: Certified Scrum Master from Scrum Alliance, Agile Software Development

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