Mail Handler Processing Clerk
Resume:
JOYCELYN L. DE LARA
Parkville, MD 21234
**********@*****.***
Detail-oriented professional with 15.5 + years of experience and a proven knowledge of customer communications, customer service, and data entry. Aiming to leverage my skills to successfully fill the Customer Service Associate role at your company
Work Experience
Amazon Sorter Associate
Amazon- MTN9- Nottingham, MD
October 2020 to March 2023
Stack items according to their sizes, weights, types, and picking priorities
Check each item to ensure conformity to quality standards and pack and label it properly
Move packed and labeled items to the delivery pallet, and place them onto awaiting delivery trucks
Use critical thinking to break down problems, evaluate solutions and make decisions
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
Develop and maintained courteous and effective working relationships
Cashier
Cross Keys Exxon - Baltimore, MD
July 2020 to October 2020
●Provided excellent customer service
●Prepared cooked food accurately and restored when necessary
●Followed food preparation guidelines and kept food stations clean and organized
●Experience with: Cash registers, Credit card readers, Coffee and other beverage machines, desktop computers, Gas pump controllers, Lottery machine, Barcode scanners, Point of Sale POS software
●Adhere to all city, state and federal tobacco regulations
Sales Associate/ Gift Consultant
Boscov’s - White Marsh, MD
June 2019 to December 2020
●Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
●Completed light housekeeping, stocking and organizing in assigned sales area
●Welcome and greet customers in a timely fashion while quickly determining their needs
●Built relationships with customers to increase likelihood of repeat business
●Prioritized helping customers over completing other routine tasks in the store
●Demonstrate knowledge of products and services to customers
●Assist brides and customers via computer and/or kiosk in creating wedding gift registries and wish lists
●Reads e-mail on a daily basis and update customers information
●Reconciled cash register at start and end of each shift, accounting for errors and resolving discrepancies
Child Caregiver
Home - Parkville, MD
September 2018 to June 2019
●Took hiatus from professional career to provide full-time career to raise family and manage household
●Cared for up to of 2 children ranging in age from 1 to 2 1/2
●Dress children, potty train and change diapers
●Discipline children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books
●Maintain a safe play environment
●Helped prepare meals, snacks and refreshments for children
●Regulate children’s rest periods
Mail Handler
USPS - Baltimore, MD
July 2006 to September 2018
●Load and unload mail trucks, sometimes lifting containers of mail onto equipment that transports items to sorting stations
●Operates various types of equipment, such s computer scanning equipment, optical character readers, and bar-code sorters
●Cancels stamps on parcel post, operates cancelling machines, and carries mail from cancelling machine to distribution area
●Rewrap soiled or broken parcels
●Dump sacks of mail onto conveyors for culling and sorting
●Train and mentor new Mail Handler associates
●Comply to all safety rules
Casual Processing Clerk
USPS - Baltimore, MD
February 2004 to July 2006
●Collate, bundle, file and transfer processed mail from one area to another
●Sort odd-sized mail by hand, sort mail that other workers have been unable to sort and segregate items requiring special handling
Open and label containers.
Accept and check containers of mail from large volume mailers, couriers, and contractors
●Load and unload mail, culling items that cannot be automatically processed
●Run mail processing machine such as bundle sorter by using the 10-key data entry
●Clear jams in sorting machine and ensure flow of mail
●Assist with other tasks as requested
Dental Receptionist
Dr. Arden Bronstein - Hyattsville, MD
October 2003 to February 2004
●Managed a multi-line phone system and pleasantly greeted all patients
●Responsible for all patients scheduling, filing, billing and collections
●Entered treatment plans, posted payments, entry charges and handled pre-authorizations
●Complete insurance and other claim forms
●Order and maintain an inventory of supplies
●Enter patient information into computer system
Certified Makeup Artist/ Receptionist
TBC Day Spa, Inc. - Towson, MD
1998 to October 2003
●Greeted clients with a friendly smile and taking them to the proper station
●Answered phones, booked appointments and called clients to confirm appointments
●Performed makeup application and other cosmetic services as requested
●Recommended makeup products to clients and made sales at 25% of my appointments
●Coordinated all aspects of guest services, including supply monitoring and spa maintenance
●
Education
Medical Assistant and Phlebotomy Class 2022
Integrated Health- TW Medical Certification- Parkville, MD
Completed classes and In process of being certified
Certificate in Makeup Artistry
Von Lee International School of Aesthetics, Inc. - Pikesville, MD
October 2002 to November 2002
Dean's Lister Recipient in Accounting
Essex Community College - Baltimore, MD
September 1986 to November 1988
High school or equivalent in Nursing
Joppatowne High School - Joppa, MD
October 1985 to May 1986
Skills
●Excellent customer service and communication skills
●Extensive experience in the mail industry and retail sales
●Able to multi-task and remain organized
●Able to quickly adapt to new situations and systems
●Able to perform job functions accurately and with attention to detail
●Able to work with Several Operating Systems, including Windows and Microsoft Office
●Able to mentor and train new associates
●Able to work alone and take initiative
●Team focused and have a positive attitude
●Point of Sale (POS) Terminals and 10-key Data Entry
●Balance and reconcile cash register
●Bilingual: English and Filipino
References
Available upon request
Contact this candidate