MARGARITA MIRANDA

**** **** ****** ****** *******, Florida 32839 631-***-****

adwt1t@r.postjobfree.com

Bi-lingual Mental Health Counselor Therapeutic Intervention Behavioral Monitoring & Evaluation Remedial Therapy

Compassionate and patient-focused Mental Health Counselor with proven ability to work collaboratively and independently to provide quality services to diverse at-risk populations. Possesses excellent diagnostic skills, therapeutic applications, and is well versed in state approved health practices and policies. Highly experienced in planning and implementing intervention plans aimed at managing mental health issues while utilizing a non-judgmental approach to produce exceptional results. Areas of Expertise Include:

• Treatment Plan Development

• Individual/Family/Group Sessions

• Trauma Assessment Instruments

• Crisis Intervention

• Counseling Techniques

• De-Escalation Techniques

• Inter-Agency Collaboration

• Relationship Building

• Trauma Informed Therapy

• Interpersonal Communication

• Cognitive Behavioral Therapy

• Case Management; Resource Linkin

EXPERIENCE

Tidal Basin/AppleOne, Orlando Fl. 09/2021- 12/2021 Case Manager/ Eligibility Specialist

• Review intake forms to determine client's eligibility for program benefits.

• Prepare and calculate recommendations for benefit award.

• Work to finalize agreements for execution.

• Work to identify Income verification for applicants.

• Manage production goals for case management unit.

• Collet, compile, report, and maintain necessary data in the program tracking systems for statistics and reporting.

• Identify fraudulent submissions of applications for benefit and report as appropriate. Central Florida Treatment Center, Orlando Fl. 08/2020- 5/2021 Counselor III

• Worked with patients to complete all intakes, admissions, discharges, and transfer paperwork.

• Documented patients progress through counseling and interaction through groups.

• Completed patient psychosocial and an individualized treatment plan within the required time frame.

• Identified any clinical/case management needs and works to address those needs.

• Performed individual, group, and family counseling as required.

• Performed direct one-on-one patient contact per week through individual or group counseling.

• Educated patients in all aspects of treatment, corresponding health issues and steps to recovery. Favorite Health Care Staffing, Vero Beach, FL 06/2020- 08/2020 Department of Health- Contact Tracer (Contract position)

• Conduct outbound calls to individuals COVID-19+ patients may have been in contact with while maintaining confidentiality of patient data

• Maintain accurate and up to date information in the documentation system

• Provide education, testing and self-quarantine information to individuals as well as risk to others not exposed

• Follow call scripts for all outbound calls to maintain adherence to client needs/specifications

• Ability to utilize and maneuver several different software systems to resolve customer inquiries

• Provide additional resources and education to patients

• Meet specified goals and objectives as assigned by management on a regular basis • Provide exceptional customer service to all patients

• Maintain confidentiality of patient information at all times

• Escalate any problems that may arise

Greater Philadelphia Health Action, Inc., Philadelphia, PA 08/2019- 1/2020 Counselor III

• Responsible for Providing Individual counseling & transporting a holistic approach to healthcare and recovery.

• Collaborate with GPHA’s primary and behavioral healthcare expertise to ensure every patient receives a complete diagnosis & the most effective treatment, while always providing follow-up when necessary.

• Work together as a team and support ancillary activities. Responsible for completing In-Take, CBE’s, counseling, and treatment plans for patients to achieve the balance, health and well-being necessary to effectively deal with addictions and mental and emotional challenges. Angels for Kids on Call, Orlando, FL 08/2016- 08/2017 Mental Health Counselor

• Counseling sessions Provided individual, group, and milieu therapy for adolescents and adults with a wide range of medical conditions and mental disorders; generated documentation for, treatment plans, and utilization reviews.

• Collaborated closely with interdisciplinary team members on development of appropriate case plans meeting individual client needs; assessing service and resource needs through administration of assessments.

• Coordinated community resources and implemented psychological interventions and experiences to ensure client's community integration; worked as a client advocate to coordinate with other mental health agencies and professionals.

Touro College, Brooklyn, NY 07/1999- 04/2015

Site Coordinator

• Held accountable for providing student population with referrals to support services such as tutoring, resource center, placement and career counseling.

• Advised undergraduate students from diverse backgrounds in career and educational goal development.

• Supported academic advisor and site director in the preparation of course matters and provided support/oversite to Work-study Program staff.

Safe Horizon, Brooklyn, NY 09/2003- 06/2006

Residential Specialist

• Conducted in-person intake interviews/assessments with new and prospective clients to assess their support level needs.

• Provided crisis intervention mediation amongst residents when necessary and initiated fire drills to ensure resident knowledge and adherence to emergency procedures. Family Services Network, Brooklyn, NY 08/2003- 11/2004 Case Manager

• Applied evidence-based practices including motivational interviewing and trauma-informed care to create individualized service plans based on clients' strengths.

• Performed comprehensive intake admissions for new referrals through interview, assessment, collection of previous service records, and collaboration with other service providers.

• Cultivated and nurtured positive, productive relationships with clients, families, health team members, and community providers to promote effective coordination of resources. EDUCATION & CREDENTIALS

Masters of Science in Mental Health Counseling, Touro College, Brooklyn, NY

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