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Customer Service Support Professional

Location:
Ahmedabad, Gujarat, India
Posted:
April 30, 2023

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Professional summary

Skills

Work history

Sandeep Upadhyay

Ahmedabad, India 382424 • +918********* • adwt11@r.postjobfree.com LinkedIn: https://www.linkedin.com/in/sandeep-upadhyay-i2403 A unique blend of 14+ years of expertise in sales, PSP and marketing which includes new business development, digital and physical patients support program management, major market expansion, and leading high-performance professionals.

Expert negotiator with proven track record in winning business, cultivating relationships with key decision- makers, and proficiency in market trend analysis, sales forecasting, and profit-generating strategies. Talented in change management, time management, team leadership, and key business development. Exceptional in people management, process improvement, launching products in various segments, cross-functional communication, and forward-thinking analytics.

A track record in campaign development, process management, data optimization, partnership building, and new market development. Drives sales revenue, market share, and profitability through a strong vision, relentless customer focus, and strategic planning. Optimizes strategies for best results and tracks markets for new opportunities.

Strategic business development

Turnaround & high growth strategies

High Performance team management

Key account management

Budgeting and forecasting

Contract negotiators

Strong time management

Product Management

Communication and engagement techniques

Analytical problem solver

Adaptability

Networking and relationship building

Patient's Support Program Management

S.M.A.R.T. project management

Regional Project (Marketing) Manager, 10/2016 – 04/2022 Sanofi – Ahmedabad

Reported to Director - Diabetes integrated care & strategic initiative-India, china & Emerging market to create and lead regional marketing strategical plan & tactics for insulin portfolio in alignment with national marketing strategy and business objectives, utilizing market research and analysis for three state of western India for top brand of IPM that effectively differentiated insulin portfolio from competitors and addressed customer needs.

Lead, develop and innovate both digital and physically patients support programs with the team of councilor and manager ( Saath-7 and my dose coach,India's largest and longest chronic patients PSP). Achieved 90% patient's retention at the end of 100 days Conceptulized & coordinated high impact sales launch and 1500+ special educational event (CME) through digital and physical medium

Handled regional marketing budget of 30M effectively and track performance metrics, using data analytic tool to measure ensure positive ROI and optimize marketing spend. Ensured strict compliance with all relevant regulations and policies related to marketing activities, mitigating any potential legal or ethical issue

Foster strong relationships with top 150 healthcare professionals, and KOLs & distributors resulting in increased brand awareness, loyalty, and advocacy

Launched new insulin product and device ( Toujeo,Toustar) and achieved strong market penetration in region by collaboration with sales & cross functional teams resulting in increased revenue with CAGR of 28% and market share by 90 % in 1000 days

Influenced team of 75 + sales and patients support professional 8 managers and played vital role in increased revenue generation which resulted in getting national award for highest sales two years in a row.

Area Sales Manager, 06/2013 – 09/2016

Sanofi – Ahmedabad

High performing sales team of 8 Sales 3 patients support professional to achieve revenue growth and market share for insulin portfolio in ahmedabad north, south gujrat Area Executed national sales strategies in collaboration with team and Exceed sales targets BY 19 % and gain market penetration for insulin portfolio by 9% YOY won MD trophy of excellence Education

Languages

Train and coach 8 sales professional to improve product knowledge and selling skills through on job coaching and to prepare future leadership pipeline Team player & collaborated with cross-functional teams to ensure effective execution of sales and marketing plans aligning compliance policy

Educated 1000+ children 200 + Parents on life style modification and diet,Through IDF module KIDS ( Internationally acclaimed ) Kids and diabetes in school Launch new insulin products ( Lyxumia, GLP analogue ) successfully and increase market share and revenue

Hired, develop, trained and lead dedicated and high-achieving sales teams. Scientific Sales Executive, 10/2010 – 05/2013

Sanofi India Ltd – Ahmedabad

Exceeding sales targets by 22% for Sanofi's insulin portfolio and boosting market share in assigned territory by 6%

YoY and provides growth of 38% YOY

Successfully launched new products ( Insuman) and indications, and ensuring their widespread adoption by healthcare professionals

Set up appointment with potential and current customer provided exceptional customer service and support promptly

Crafted and conducted high impactful 100+ scientific program with KOL to percolate education to other HCPS won national award for highest sales of Insuman for two years in row and taken MS from 1 to 3% in 180 days .Won many awards for Highest process alignment and best KPI . Proffesional Service Officer, 09/2009 – 09/2010

Pfizer – Jodhpur

Surpassed yearly sales target by 23% for low molecular weight heparin in central and south Rajasthan Developed and maintained relationships with top nephrologist, cardiologist, intensivist and Physician, and conducted effective product presentations

Received 3 awards from NSM for outstanding performance in sales and KPI. Sales Officer, 03/2008 – 08/2009

British Biologicals – Jodhpur

Increased territory market share and brand awareness by 5% Surpassed monthly sales objective consistently with mix of performance Masters of Business administration: Marketing, 05/2015 Sikkim Manipal University - Gangtok

Bachelor of Pharmacy: Pharmacy, 11/2008

Rajasthan University of Health Sciences - Udaipur

English

Fluent

Hindi

Native

Gujarati

Fluent



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