Medical Assistant Data Entry

Nicole M. Smith

**** **** ***** ***** ***** – Glendale, AZ – 85308

602-***-**** – **.**@*******.***

Objective: To obtain the position of PSC trainer. While I have only been with the company for a short time, I feel that I have the required skill and personality to excel. I am passionate about helping others, and believe that I would bring patience, compassion and confidence in my job knowledge to perform the role of training others well.

Certifications: Certified Medical Assistant, Certified Phlebotomist.

Education: Arizona College of Allied Health – Earned Medical Assisting degree, cross-trained for billing and coding, phlebotomy, EKG’s and various other cardiology tests, standard laboratory testing, computer data entry and other skills, also CPR certified. Graduated on the Dean’s List with a 3.50 GPA and earned the top honor of Most Professional Student.

Work Experience:

Erika’s Naughty Nails (1999-2002)

Nail Technician/Receptionist:

In charge of various opening and closing shop duties, controlling the money intake and ensuring paperwork was in balance with the amount of intake. Also, completed various nail technician duties such as full acrylic sets, fill-ins, pedicures, manicures. Ran the front desk of the shop, answered phones, scheduled appointments and provided exceptional customer service.

Pediatrix (2003-2005)

Medical Assistant to Pediatrician:

Assisted multiple Pediatricians with examinations, in-office procedures such a circumcision, suture/staple removal and frenulectomies, administered injections and medications, some experience in liquid nitrogen removal of warts. Responsible for other office duties such as answering phones, ordering Durable Medical Equipment, called in prescriptions, and scheduled patients.

Northwest Clinic for Children (2005-2007)

Medical Assistant to Pediatrician:

Responsible for rooming patients and collecting vitals. Completed hearing and vision screening tests on children from 2-22. Assisted numerous Pediatricians with administering medications and injections, spoke with patients and their parents to save the Pediatrician time. Performed various housekeeping tasks like cleaning and stocking. Named head of the in-office lab.

Westside Ear, Nose and Throat (2007-2016)

Medical Assistant to ENT Specialist:

Scheduled appointments at the office and booked operating rooms through various hospitals for scheduled surgeries. Responsible for informing patients on what can be expected through surgery, post-operative care, completed referrals for patients and provided exceptional customer care. In charge of numerous other tasks such as: answering phones, patient billing, cleaning and stocking rooms, ordering supplies for the back office, obtaining insurance benefits and determining whether prior authorizations would be required, assisted the doctor in office procedures and exams, and familiarized in nearly all aspects of necessary jobs in a medical office environment.

Boulder Falls Pet Resort (2017-2019)

Activity Staff Manager:

Responsible for managing a team of 7-12 while maintaining exceptional care for guests currently boarding ranging from canines to felines, and several critters. Ensured all pets boarding at the resort received proper enrichment in the play yards, stuck to dietary instructions given by pet parents and dealt with a variety of medications ranging from multi-vitamins to giving insulin injections to older canines. Familiarized with a variety of pet specific and zoonotic diseases. Fast paced environment and spent a majority of time on feet. Managed client boarding reservations through a program called AviMark, a Windows-based program primarily used in veterinary care facilities to set up appointments, store patient information, control inventory, and track patient reminders. Lead on handling any customer escalations, as well as gave tours of the facility to first time clients considering using the facility.

Arizona Otolaryngology Consultants (2019-2020)

Medical Assistant:

Triaged patient phone calls and scheduled in-office visits, fielded calls to various departments and specialists. Assisted office doctors with questions as well as prepped rooms for appointments and collected vitals for patients during appointments. Hub of communication between doctor and patients, informing patients what can be expected from their visit. Familiarized with various insurance benefits, as well performed a variety of housekeeping duties such as stocking and cleaning rooms in between patients.

Arizona Arthritis and Rheumatology (July 2021-Present)

PSC Representative:

Fielded phone calls from a high number of patients to schedule appointments as well as navigated callers through a variety of patient needs. Assisted other offices with receiving various orders. Willing to assist the team wherever needed including shadowing opportunities with new team members in training. Always provides exceptional customer service to both internal and external customers.

References:

Available upon request.

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