YOHANA W. GRIFFIS

**** *********** **

Portsmouth, VA. 23703

Cell: 410-***-****

E-mail: adwt06@r.postjobfree.com

OBJECTIVE: To obtain a position that will allow me to apply my skills, education and training to grow within the company.

EDUCATION

Certified Nursing Assistant/Geriatric Nursing Assistant Training, American Red Cross, Baltimore, MD, 3/2015-5/2015.

Medical Billing and Coding, Allied Health Program, Meddix School, Baltimore, MD, 02/2007- 11/2007.

Physical Therapy Aide, Stratford Career Institute, Washington, DC 2005-2006. Certified Patient Care Associate/ Nurse Technician, Caliber Training Institute, New York, NY, 2000-2001.

Travel and Tourism, LaGuardia Community College, New York, NY, 1998-1999. Martin Luther King Jr. High School, New York, NY, 1992-1996. RELEVANT COURSEWOK

Computer Software Applications, Essentials of

Human Anatomy, CNA/GNA Training and CPR

Certification, Fundamentals of healthcare,

Administration Medical Billing Procedures and

Software Tools, Medical Billing and Coding

Internship

DIPLOMAS AND CERTIFICATIONS

● Certified Home Health Aide

● Certified Personal Care Aid

● Certified Phlebotomy/EKG Technician

● Certified Nursing Assistant

● Certified Patient Care Associate/Nurse Technician

● Medical Billing and Coding Diploma

● Certified Geriatric Nursing Assistant

● Certified Adult First Aid CPR/AED

● Physical Therapy Aide Diploma

OTHER CERTIFICATIONS, such as, but not limited to:

● LGBT Services

● Online Trainings regarding HIPPA Law and Violations SKILLS & QUALIFICATIONS

● Highly organized, dedicated individual with a positive attitude

● Outgoing personality and excellent interpersonal communications skills

● Strong analytical skills with attention to detail

● Excellent customer service skills

● Knowledgeable in use of fax machines and printer

●Bi-Lingual(Spanish/English)

● Proficient computer skills, utilizing

NEXGEN, EPIC and Centricity

System

● Medical Interpreter

● Immense knowledge of

Medical Terminology

● Ability to adhere to

interpreter ethical standards

and maintain data

confidentiality

● Ability to deal with clerical

staff, patient’s and conflicts

efficiently

● Extensive knowledge of

various community resources

and service providers

WORK EXPERIENCE

Medical Interpreter, Medical

Temporaries, 03/2022-08/2022

● Answered calls and

Interact with Patients

and staff upon arrival

politely

● Receive, Document and

respond to patients

requests for medical

interpretation

● Provide accurate and

timely interpretation and

rendition of medical

information to patients

Review and Translate written

information for patients and

their families

● Schedule patient’s

appointments and assist

them in completing

required forms

● Maintain confidentiality

of patient related

information and adhere

to interpreter work

ethics

● Follow established

departmental guidelines

and protect

confidentiality of

patient’s information

Catering and Delivery Food Service, Olivia’s Kitchen Latin American and Caribbean Cuisine/Self Employed, 04/2020-12/2021

● Cook and Prepare Different types of Foods

● Cater and Deliver for Events Large or Small

● Family Catering

● Events Settings

● Preparing, Delivering and Serving Food at Events Per Customer Request Bilingual Customer Service Representative, Ntech Connect Inc/BGE-Baltimore Gas and Electric/Contractor 12/2019-03/2020

● Answer phone calls and answer a variety of questions and concerns over the telephone in a professional manner

● Maintain strict patient confidentiality of Customers Information

● Enter a variety of data elements into the computer system on a daily basis

● Schedule and reschedule Customers appointments, including follow-up

● Remain courteous, calm and accurate verbal communication by telephone with customers

● Keep BGE/Baltimore Gas and Electric Company

working environment neat and clean

● Obtain correct updated demographics information

● Handle incoming telephone calls for appointments

● Billing Support, verify Customer Information prior to their appointments

● Assist with translation of English to Spanish of viceversa for other Staff and Customers

● Acknowledge Emergency situations according to BGE/Baltimore Gas and Electric standards and guidelines

● Assist Customers by scheduling appointments as needed and directing them to other resources that may be available for them if not available with our Department Bilingual Certified Navigator, HCAM/Healthcare Access Maryland, 5/2019-9//2019 The Bilingual Certified Navigator - Has three main responsibilities: 1) assisting consumers with enrollment in Maryland Health Connection in-person at HCAM locations or at partner sites; 2) participating in outreach to the community, including outreach and enrollment events, speaking events, educational workshops, meetings with partner agencies, and home visits; and, 3) assisting consumers over the phone at HCAM’s Call Center. The Certified Navigator – Bilingual assists Limited English Proficient consumers in their native language.

● Participate in training and successfully pass certification to be a Certified Navigator

(required for continued employment)

● Participate in continuing education training sessions and certification maintenance

● Understand eligibility requirements for Medicaid programs and Qualified Health Plans

(QHPs) and enroll consumers into appropriate coverage

● Work directly with clients face-to-face, over the phone, or via email to resolve enrollment questions and concerns

● Distribute information about the individual health insurance exchange, including eligibility requirements for applicable federal premium subsidies, cost sharing assistance and state medical assistance

● Provide information about Medicaid Managed Care Organizations (MCOs)

● Assist consumers with application, enrollment, renewal, and special enrollment period processes for QHPs

● Provide information on participating insurance carriers and plans in the marketplace and assist consumers with plan selection

● Understand insurance terminology and educate consumers on health insurance literacy

● Provide information to clients about verifications, document submission and applicable deadlines

● Provide referrals to appropriate agencies, including the Attorney General’s Health Education and Advocacy Unit (HEAU) and the Maryland Insurance Administration

(MIA), for applicants and enrollees with grievances, complaints, questions or the need for other social services

● Provide all information and services in a manner that is culturally and linguistically appropriate and ensures accessibility for individuals with disabilities or impairments

● Assist Limited English Proficient consumers in their native language, when the consumers prefer

● Participate in enrollment and outreach events

● Administrative duties related to documenting consumer information and data collection

● Escalate cases to Team Lead or Training and Quality Assurance specialists when appropriate

● Work closely with HCAM’s other programs to ensure comprehensive services to all consumers

● As assigned, answer calls and address consumer questions at the HCAM Call Center

● Other Duties as Assigned.

Bilingual Client Service Associate, Planned Parenthood of Maryland, 06/2016-5/2019

● Answer phone calls and answer a variety of questions and concerns over the telephone in a professional manner.

● Maintain strict patient confidentiality as required by PPM Policy and Federal HIPAA regulations.

● Enter a variety of data elements into the computer system on a daily basis.

● Schedule and reschedule patient's appointments, including follow-up appointments

● Remain courteous, calm and accurate transcribing verbal communication by telephone and during personal contact with clients and others.

● Keep the PPM working environment neat and

clean.

● Obtain correct updated demographics information.

● Handle incoming telephone calls for appointments.

● Maintain Provider Schedules.

● Comply with OSHA and PPM Policies and Procedures.

● Billing Support, verify insurance for clinic clients prior to their appointments. Make outbound calls to inform clients of costs or lack of coverage as Needed.

● Provide interpretation services as needed for Family Planning and Surgical Services Patients in person or over the phone.

● Assist with translation of PPM documents, forms and website pages.

● Assist with emergency situations according to PPM standards and guidelines.

● Assist the LGBT Community by scheduling appointments as needed and directing them to other resources that may be available for them if not available with our practice.

● Informing the community of other services that may not be available within our practice but can contact other entities for further assistance. Registrar/Front Office Assistant, Park West Health System/PWHS, 07/2015-05/2016

● Follow all policies and procedures

● Answer phone calls and answer a variety of questions and concerns over the telephone in a professional manner

● Enter a variety of data elements into the computer system on a daily basis

● Schedule and reschedule Patients appointments, including follow-up appointments, call-in and walk-in appointments

● Keep supply of appropriate/necessary forms available

● Remain courteous, calm and accurate transcribing verbal communication by telephone and during personal contact with clients and others

● Keep the working environment neat and clean

● Obtain correct updated demographics information

● Handle incoming telephone calls for appointments

● Maintain provider schedules

● Print and distribute daily schedules to Providers and Clinical Support Staff

● Schedule and notify patients for appointments

State Certified Customer Service Representative, Maryland Health Connections/Symphony Placements, 09/2013-10/2014

● Assist consumers in answering questions and concerns about the MHBE (Maryland Health Benefit Exchange) for ACA (Affordable Care Act).

● Assist consumers creating online accounts for the application process.

● Assist consumers in filling out, mailing and referring them to connector entities to submit applications.

● Inform consumers of other resources if in fact they do not meet the qualifications needed to submit an application for a QHP (Qualified Health Plan) through Maryland Health Connection.

● Submit consumer's application online for eligibility purposes, utilizing the HIX System. Refer consumers to connector entities to submit applications in person. Disputes and Discrepancies solving insurance related questions and issues for Consumers

● Ensure all incoming calls and concerns are notated in the system and create an incident reference number for accurate tracking of consumer's information and/or requests.

Assisting Consumers or Refering them to apply for Family Health Plans/IFP and/or Federally Facilitated Marketplace also known as FFM

● Renew applications for QHP (Qualified Health Plan)

● Submit applications for Consumers who meet the qualifications for SEP (Special Enrollment Period or Loss of MEC (Minimal Essential Coverage Eligibility).

● Health Plans Enrollments and Reinstatements Submissions, if applicable. Health Benefits Advisor, Baltimore Medical System/BMS, 03/2008-12/2012

● Record and report any information given by the Client regarding eligibility for services.

● Assist the community with processing of affordable health care.

● Perform insurance verifications every 90 days.

● Contact point to verify if letters of insurance approvals or denials have been received.

● Schedule and verify patient's appointments.

● Work in partnership with St. Agnes Hospital.

● Assist and inform patients of the other services offered in the community.

● Assist clients in applying for Medical Assistance/MA/MCHP and Program for Adult Care, also known as PAC.

Medical Billing & Coding Intern, Federal Hill Medical Center, (Internship) Baltimore, MD, 10/2007-11/2007

● Performed insurance verifications.

● Pulled and filed patient charts.

● Front office duties included answering phones, taking messages, taking emergency phone calls, faxing, providing patient information, scheduling and confirming appointments. Medical Surgical Technician, Northwest Hospital, Baltimore, MD, 04/2004-08/2006

● Performed vital signs, glucose testing, catheterization procedures, specimen collection and assisted with personal patient care.

● Observed the patient's progress and understood and acknowledge patient's mental and physical changes.

● Assisted with wound care, colostomy and tracheotomy care procedures such as suctioning, disposal and cleaning of the wound site.

Patient Care Associate, The Johns Hopkins Hospital, Baltimore, MD. 10/02-02/04

● Performed vital signs, glucose testing, catheterization procedures, specimen collection and assisted with personal patient care.

● Observed the patient's progress and understood and acknowledge patient's mental and physical changes.

● Assisted with wound care, colostomy and tracheotomy care procedures such as suctioning, disposal and cleaning of the wound site.

Certified Nursing Assistant, Arden Courts Alzheimer's Assisted Living, Baltimore, MD, 06/2002-10/2002

● Assisted with personal patient care to include bathing, feeding, oral hygiene and dressing.

● Remind and assist patients with their medications

● Assist patients with their ADL's (Activities of Daily Living) and usage of mobility equipment, as needed. Other duties as assigned.

Patient Care Aide/Home Health Aide, Patient Care Inc., Bronx, NY, 1994-2001

● Assisted with feeding, bathing, dressing and personal care of the elderly.

● Remind and assist with their medications.

● Assist patients with ADL's (Activities of Daily Living) and usage of mobility equipment, as needed.

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