EXPERIENCE

COMMUNITY ASSISTANT, ESKAY MANAGEMENT

MARCH 2022-CURRENT (CLOSING 6/17/22)

Assist property manager. Leasing consultant. Lease renewals. Eviction Filing. Coordinate and dispatch service/maintenance requests and work orders. Interpreter/translator for Spanish speaking residence. Bill/prorate utilities for all tenants. Coordinate and oversee renovations. Audit/inspect units. Bank Deposits. Collect and apply rent/fees to tenant accounts. Rent Manager Database.

ASSISTANT DIRECTOR OF OPERATIONS AND

COMPLIANCE/DIRECTOR OF CHARLESTON DIVISION, 123

RECOVERY USA, CHARLOTTE, NC/CHARLESTON, SC.

OCT 2012-MAY 2021

Oversee and organize daily business activities. Manage company resources. Responsible for account receivables and balancing the books. Prepare excel spreadsheets and issue financial statements. Collect payment on past due invoices. Develop and implement operational plan to ensure policies are carried out properly and effectively, increasing productivity. Perform marketing strategies to promote company, gain clientele and expand revenue. Interview potential prospects. Train new hires. Negotiate vendor contracts. Proficient in skip tracing investigation and research, utilizing skip tracing databases locating collateral and/or obtaining information to prevent charge offs for clients. Assist with liquidating collateral, along with title and affidavit work. FINANCE DEPARTMENT/CUSTOMER RELATIONS MANAGER,

SMART AUTO/FINANCE, CHARLOTTE, NC,

FEB 2011-OCT 2013

Collections. Responsible for settling outstanding debt, with the objective of a positive resolution. Connect with customers, assist them, and empathize with their situation. Provide opportunities to assist customers in getting their loan out of default, while adhering to company protocol and reducing charge offs. Propose and negotiate payment arrangements. Authorize repossession orders. Interpreter for Spanish speaking customers. Collect payments and scan checks. Basic skip tracing.

EDUCATION

BACHELOR OF SCIENCE IN INTERNATIONAL STUDIES,

EMPHASIS IN LATIN AMERICAN STUDIES

MINOR IN SPANISH

SACRAMENTO STATE UNIVERSITY, SACRAMENTO, CA

MAY 2009

ASSOCIATE IN ARTS IN BUSINESS COMMUNICATIONS

CHABOT COLLEGE, HAYWARD, CA

MAY 2005

KEY SKILLS AND CHARACTERISTICS

Fluent Spanish/English speaker. Strong interpersonal & communication skills / Punctual /Ability to work collaboratively as part of a team / Problem Solving / Leadership / Meticulous attention to detail / Excellent Organizational skills / Poised under pressure / Determined / Committed to knowledge and professional excellence.

JŌSSÉL SHEFF

ASSISTANT DIRECTOR OF

OPERATIONS & COMPLIANCE

/DIRECTOR OF CHARLESTON

DIVISION

PROFILE

Assistant Director of Operations

and Compliance/Operations

Coordinator for 8 years. Director

of Operations-Charleston Division

for 3 years. I oversee and facilitate

3 divisions in 3 different locations,

in 2 different states, with outside

contractual dealings in multiple

states simultaneously. Possess

strong multi-tasking skills with the

ability to appease clients,

employees, and vendors, while

promoting the company to its full

potential. Uncanny ability to stay

focused and poised specifically

under pressure.

CONTACT

adwszx@r.postjobfree.com

704-***-****

505 N Highway 52

Ste D #103

Moncks Corner, SC 29461

ACTIVITIES AND

INTERESTS

Fitness • Volunteering • Teaching

•Nutrition • Reading • Learning

Contact this candidate