Customer Service Assistant Director

CHRISTY VER HOEF

adwsyf@r.postjobfree.com 240-***-**** Rockville, MD 20851

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills

Team Collaboration and Leadership

Reporting and Documentation

Verbal and Written Communication

Data Collection

Staff Scheduling

Problem-Solving

Employee Development

Managing Operations and Efficiency

Training and Development

Experience

Assistant Director

08/2017 - 10/2022

Chick-fil-A Rockville, MD

Managed schedules by completing work accurately and on time.

Cultivated and maintained relationships to promote positive work culture.

Directed special projects and daily operations.

Monitored team compliance with safety and health guidelines.

Mentored new employees on industry practices and business operations.

Managed staff, financials and key performance indicators to facilitate business operations.

Coached and guided direct reports on day-to-day operations and company policies and procedures.

Generated reports to review data and issue corrective actions for improvements.

Developed and implemented strategic sales plan to accommodate corporate goals.

Education and Training

High School Diploma

06/2019

Grove City College Grove City, PA

Languages

English:

Professional

Latvian:

Professional

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