Customer Service Assistant Manager
Resume:
VANESSA LEE
SKILLS
• Case Management
• Grooming and Bathing Assistance
• Supporting Personal Needs
• Family Support and Assistance
• General Housekeeping Abilities
• Medical Procedures Understanding
• Medical Office Administration
• Documenting Behaviors
• Recording Vital Signs
• Light Housekeeping
• Compassionate Caregiver
• Dementia and Alzheimer's Knowledge
• Complex Problem-Solving
• Intake Recording
• Meal Planning
• Efficient and Reliable Team Player
• Documentation Procedures Expertise
• Oral Hygiene
• Room Cleaning and Restocking
• Range of Motion Exercises
• Monitor Vitals
• Bed Making and Linen Changes
Activities of Daily Living (ADL)
Support
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• Catheter Change and Preparation
• Wound Care
• Till Counting
• Stocking and Replenishing
• Cash Drawer Management
• Refunds and Exchanges
• Staff Training
• Product Knowledge
• Issue Resolution
• Product and Service Sales
• Verbal and Written Communication
• Cash Management
• Money Handling
• Time Management Skills
• Liquor Law Compliance
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Cashier position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
WORK HISTORY
April 2022 - January 2023
CNA Blue Ridge Special Care, Roanoke, VA
January 1994 - June 2004
Assistant Manager Shell Gas Station, Roanoke, VA
Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
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Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
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Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
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Transported patients between rooms and appointments or testing locations.
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• Created employee schedules to align coverage with forecasted demands. Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
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Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
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Assisted in organizing and overseeing assignments to drive operational excellence.
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Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
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Supervised day-to-day operations to meet performance, quality and service expectations.
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Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
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Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
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EDUCATION
August 2013
Didn't Graduate Medical Administration
Virginia Western Community College, Roanoke, VA
CONTACT
Lacey, Virginia 24017
*************@*****.***
• Cash Register Systems
• Identification Checks
• Order Taking
• Customer Relations
• Purchase Assistance
• Currency Counting
• Merchandise Restocking
• Microsoft Office
• Refund Handling
• Accounting Softwares
• Records Maintenance
• Security Monitoring
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