Maria Barrera

***** *** ******* ***** ******, Illinois, 60076: (847) 429 - 8104 adwsxl@r.postjobfree.com

PERSONAL STATEMENT

Social Response Analyst and Customer Service Specialist, dedicated to improvement within engagement and processes. Interested in a challenging work environment with continuous learning at a fast pace, while enhancing the position. Available to work immediately. WORK EXPERIENCE

LTD Commodities Lincolnshire, Illinois

Employed from 2016-2023, requested for promotion to various positions including social media and public relations management. Social Response & Customer Retention Analyst March 2022 – April 2023

● Authored daily status and sales reports for the executive staff, weekly average reports, customer feedback reports, etc.

● Trained employees on social media, and all processes within our department, delegated our operating procedures.

● Major accounts prospecting and Sales - emphasis on maintaining and growing business-to-business relationships

● Launched investigation, and documentation with our legal team to address liabilities across all 20 of our brands. CS Social & Retention Specialist June 2020 – March 2022

● Managed our Social Media, Ratings, Surveys, Legal threats, Better Business Bureau (BBB) & Attorney General Complaints

● Expert responses and order management for our E-Commerce sites, eBay, Walmart, Target, and Amazon.

● Facilitated our tax-exempt customers, through the Avalara program

● Documented Taxes and other billing requirements for our Finance and Legal Department Multi-Chanel Expert September 2016 - June 2020

● Direct assistance to our customers via phone, chat, fax, and mail with orders, order status, complaints, and billing.

● Adjusted to the new programs, policies, and laws implemented, while delegating them to employees.

● Completed Sales calls to prior clients and provided expertise resolutions. Skokie Provisions Skokie, Illinois

Social Media Manager July 2021 – February 2022

● Handled all postings on Twitter, Facebook, and Instagram, while creating a schedule for engagement

● Created Content with the owners/chefs; staged, recorded/photographed, & edited content.

● Managed advertisements for social events, such as Farmer Markets, and pop-up events. EDUCATION

NILES NORTH HIGH SCHOOL Skokie, Illinois

High School Diploma May 2016

● Fashion Design - Developed attention to detail, construction, and color theory, and worked with Lord & Taylor for fashion shows.

● Vocal Jazz/Choir- Traveled to compete, worked closely with director and performers, and pushed for excellence for our team

● Homecoming Committee - Managed ticket sales, decorations and worked directly with administration. OAKTON COMMUNITY COLLEGE Des Plaines, Illinois

Associates, Business Administration Dec 2017 – Today ADDITIONAL SKILLS

● Delegating work based on daily traffic & needs of the team

● Coming early/staying late to ensure work is completed in a time-appropriate & satisfactory manner

● Problem-solving in difficult/complex situations

● Strong public speaking skills and excellent rapport with customers

● Language: Fluent in English and Spanish written and spoken.

● General Computer Proficiency: Outlook, Word, Excel, Powerpoint, Mac IOS, Teams, Zoom

● Business Computer Proficiency: PuTTY, Slack, System Analysis Program Development.(SAP), HootSuite

● Certifications: Avalara 2023, Social Media Marketing, Marketing via Ecommerce, BBB Certification. 10106 Old Orchard Ct Skokie, Illinois, 60076 847-***-**** adwsxl@r.postjobfree.com