Customer Service Store Manager

GABRIELA A LIMBRICI adwsx8@r.postjobfree.com 305-***-****

OBJECTIVE To secure a position within an organization that offers professional growth and advancement while making positive contributions to the business.

PROFESSIONAL EXPERIENCE

July 2021 - present

Position: Assistant Store Manager Crate&barrel

Primary Responsibilities:

• In collaboration with the Store Manager, manage and delegate workload and ensure execution of plans and strategies across the store and in assigned area.

• Align with the management team on store business goals as well as the company mission, goals and initiatives to all store associates.

• Partner with the Store Manager to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling and training.

• Analyze reporting daily, weekly, monthly and quarterly and prepare information relating to and/or affecting sales, productivity and budget to communicate to the area, region or national levels.

• Focus on promoting and driving sales as they pertain to, or are driven by, position and acting as the Manager on Duty (MOD).

• Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance. Participate in weekly store walk-throughs with the management team and follow-up as required.

• Collaborate with direct reports promote the customer experience and a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.

• Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.

• Ensure all customers are provided gracious, quick and efficient service. Set expectations and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication,

+19% to LY

Team size 15 associates.

MACY'S INTERNATIONAL MALL to 03/30/21 Luxury Fashion, Jewellery & Watches Area.

Position : Business Manager

Deliver a high level of operational excellence: including P & L analysis, cash handling, inventory control, and visual merchandising.

Responsible for staffing, training, customer service and events execution.

Meet or exceed area financial projections and maximize revenue opportunities Identify and implement labor management tools to schedule effectively and to maximize productivity, and profitability

Demonstrate strong organizational and time management skills through compliance with operational directives

Maintain high leadership standards to achieve successful management development STD +29% to PL, +36% to LLY. (not counting LY due to Covid 19)

Team size: 22 associates

Sept 2017 MACY'S AVENTURA MALL to March 2021

Luxury Fashion Jewellery & Watch.

Position: Business Manager

Developed and provided direction to Logistics team to ensure maximum productivity Managed the process to check-in, stage, visual presentation guidelines and merchandise display standards

Remained informed of corporate marketing and merchandising plans, expectations, and timetable to ensure flawless execution

Assisted with development of strategic action plans to control shrink, maintain operational standards and ensure compliance with safety procedures

Coordinated and managed the process for all RTV’s Managed and supervise associates Constructed development plans for assigned store associates including semi-annual and annual performance Partnered with the Assistant Store Manager to hire and retain a high performing team through effective staffing and training processes

Maintained personal knowledge and embraced the corporate customer service, merchandising, and operating requirements.

+17% to 20% growth per year.

Team size: 20 to 30 associates

Sept 2016 MACY'S AVENTURA MALL to Sept 2017 Cosmetics & Fragrance.

Position: Business Manager

Consistent event planning in and outside the Store in order to exceed PL expectations

Efficiently managed the sales team to ensure all store operational, merchandising, administrative, and financial goals were met

Highly involved in the execution of superior customer service

Productively carried out daily management functions such as signage, merchandise flow, RTV’s, store maintenance, and top stock control

Actively recruited potential candidates for future assignments

Promoted equal opportunities, to develop talents and consistently celebrate success.

+10% growth

Team size: 44 (beauty advisors, counter managers and fragrance sales team)

August 2015 OPEN NEW LOCATION MACY'S PUERTO RICO August 2016

Position: involve in hiring process, coaching and training.

Business jewelry manager and assisting every other new hired manager.

Contributed to the achievement of the financial goals established for the store; reviewed monthly.

Ensured marketing and promotional materials were in-stock, visible, and displayed in accordance with the Store Planner.

Led in interviewing, hiring, training, developing, and evaluating of Department Managers, Leads and sales colleagues.

Maintained payroll hours to reflect monthly budgeted SPH and adjusted for actual sales

Responsible for training and development of Rewards program, delivering results in c credit for total store Macy's Ponce. As a result, Puerto Rico performed #1 in the Company at the end of fiscal year.

Ensured the staff consistently delivered our customer service commitment

Fostered positive working relationships with all levels in the store, district, and home office

Monitored all areas of the sales floor in accordance with company standards

Reinforced performance standards established to control shrink and potential loss to the company

+40% to Pl (new door)

October 2013 MACY'S DOWNTOWN MIAMI to August 2015 .

Position: Department Manager of Men's, Home and Kids Departments.

Effectively managed sales team to ensure superior customer service, productivity, and profitability

Actively involved in the recruiting, hiring, training, and scheduling process to meet the departmental staffing needs

Continually evaluated job performance and implemented appraisal programs designed to attract, create, and maintain a motivated sales team

Supported promotional programs including event planning, space allocation, and visual presentation to increase customer volume

Daily operational duties such as opening and closing the store and maintaining stock inventory levels- EIC (excecutive in charge)

+15% growth to Pl.

Team size: 30 associates.

Sept 2011 MACY'S GALLERIA MALL to Sept 2013.

Position: Bridal, Home, Textiles and Luggage Department Manager

Driving sales through customer service and gaining insights from reporting to implement into action

Ensure sales plan, goals and company directives were achieved

+10% growth to PL.

Team size 20 associates

Oct 2008 to MACY'S DOWNTOWN MIAMI Sept 2011 Cosmetics and Fragrance Business Manager

Sept 2007 to MACY'S DOWNTOWN MIAMI Oct 2008 Luxury Fashion and Goods Supervisor

5/2001-7/2005 Bayside Marketplace- Multsite Manager

Electrolux Argentina 03/1996- 04/2001

Skills

SKILLS Bilingual (English/Spanish)

Commercial Awareness

Excellent people and interpersonal skills

Team orientated

Detail oriented with the ability to multi-task in a fast-paced environment

Great presentation skills and the ability to interface effectively with management

Energetic and accomplished leader who manages through influence and example

Strong work ethic, willing to put in the hours and effort necessary

Effective strategic management and strong business acumen

EDUCATION/TRAINING -Business Administration: Marketing & Management Bachelor's Degree: Argentina

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