William Powell

Professional Summary

Tenacious, hardworking team player with an outstanding record of accomplishments in business operations. Proven management professional with expertise in developing operational procedures for analyzing KPI data and creating new sales and marketing strategies to increase revenues and performance output. Proficient at conducting research, identifying business opportunities. Resourceful and determined in removing obstacles to achieve maximum results. Active Secret clearance.

Professional Experience

EmployBridge

Strategic Account Manager - Operations Manager

Louisville, KY

September 2021 - Current

● Led a team of 5 strategic managers, including 3 recruiters, and 2 performance managers, all job duties and functions reporting to me.

● Managed Relationships with the client at all levels of management to ensure an understanding of the business, staffing needs, and expectations.

● Worked with the on-site recruiters to creatively think of ways to effectively come up with recruiting strategies to meet/ exceed the fill rate.

● Liaised between companies to use my communication skills to help solve staffing or environment issues to better serve the client.

● daily attendance reports, headcount reports.

● Delivers Client customized orientations, conducts all new hire processes, orientations, to encompass all client onboarding information.

● Perform new hire check-ins on the first day of work.

● Processed weekly payroll and maintain timeclock database.

● Documents and investigates safety incidents and participates in client meetings to discuss safety and operational efficiency.

● Runs and creates reports to identify workforce challenges, escalates when appropriate.

● Collaborates with the client to create solutions (using CRM, Power BI, time/attendance software)

● Coaches associates on policies that could have legal implications and involves onsite HR and leads investigations.

● Conducts employee performance reviews and assigns and ends associate assignments.

● Conducted timely investigations, and determined whether medical insurance claims are recoverable or non-recoverable, by doing research including obtaining telephonic/recorded statements, contact with insured, employee, physician, attorney, witness(es).

● Applies organizational, analytical, and time management skills to manage daily workflow.

adwswv@r.postjobfree.com

318-***-****

Jefferson, IN 47130

Skills

● Microsoft Office Suite

● Multitasking abilities

● Flexible & Adaptable

● Troubleshooting

● Teambuilding

● Conflict resolution

● Critical thinking

● Customer service

● Training & Development

● Professional and Polished

● Document workflow

● Leadership

● Planning and Coordination

● Organization and Time management

● Good telephone etiquette

Education & Certifications

05/2010

Corydon High School

Corydon, IN

High School Diploma

10/2021

Forklift Certification

EmployBridge

Global Payments

Lead IT Specialists

Senior Subrogation Analyst II

Jeffersonville IN

July 2015 - October 2021

● Supervised a team of 16 engaged employees, daily activities and KPIs.

● Provided on-site and remote technical support for IT infrastructure at various client locations.

● Delivered all aspects of technical support including implementation of audio/visual and IT infrastructure at the facility.

● Worked to troubleshoot technical issues for customers and internal clients.

● Created, updated, and adhered to procedural documents.

● Provided technical support for servers and back-end network systems.

● Worked cross functionally with other team members to deliver exceptional work and meet goals on projects in excess of 2 million dollars. Rite Aid

District Trainer /Store Manager

April 2011 - June 2015

01/2017 - 01/2018

● Ran daily operations.

● Responsible for hiring and releasing associates.

● Provided all coaching responsibilities, disciplinary actions.

● Provided training for all new associates across the entire district.

● Implemented training courses and programs.

Lowe’s

Operations Manager, Lowe’s

February 2000 - March 2011

● Ran daily operations.

● Responsible for hiring and releasing associates.

● Provided all coaching responsibilities, disciplinary actions.

● Provided training for all new associates

Professional References

Morgan Montgomery

Director of Talent Acquisition

adwswv@r.postjobfree.com

M: 502-***-****

Lacey Zachery

Human Resources Generalists

adwswv@r.postjobfree.com

M: 502-***-****

Contact this candidate