Customer Service Shift Manager

Goma Kharel Kandel

**** ******* **** ****, ********* Maryland 21244

**************@*****.***

443-***-****

SUMMARY

Perform monthly bank and account reconciliations to ensure 100% accuracy of company and bank records

Provided fast, friendly customer service to all guests, operated a POS system by taking orders and collected payments.

Applied mathematical abilities daily to calculate and check figures in all areas of accounting systems.

EDUCATION

Towson University, College of Business and Economics

Bachelor of Science, Graduated on Falls 2022

Concentration: Accounting

Relevant Coursework: Intermediate Accounting, Accounting Information Systems, Income tax for Corporations and Public Accounting, Business Analytics, International Accounting, Management Accounting, Advance Accounting, Auditing I

EXPERIENCE

Ask Tax International Inc, 5405-2 Twin Knolls Rd, Columbia, August 2022-January 2023

Internship

Record Payrolls of different company employees on QuickBooks software.

Record credit card payment and did reconciliation monthly.

Record bill payment, voucher and bank reconciliation and auditing.

Pizza Man 7029 Liberty Rd Gwyn Oak Baltimore Md, September 2019- Present

Cashier/Order taker

Responsible for assisting customers with menu selection, recommendations, and taking accurate food orders in a friendly and hospitable manner.

Receive payment by cash, credit cards, voucher, or gift cards.

Audited cash-registers daily to ensure accuracy-accounting for over $4000 in daily sales receipts.

Dunkin Donuts, Dogwood Road Baltimore Md, May 2017- June2019

Shift leader/ Cashier

Worked with team of seven to nine people so the customers received their orders within three minutes and provided excellent customer service through the use of active listening skills.

Motivated and coached crew Members, and assisted in the training of new Crew Members.

Audited cash-registers daily to ensure accuracy-accounting for over $2000 in daily sales receipts.

Subway Restaurant, Dogwood Road Baltimore Md, February 2013-March 2017

Shift Manager

Supervises the operations of a shift to ensure that food safety, product preparation, cleanliness and inventory control standards are maintained.

Kept the records of customers’ orders, withdraws and deposited money end of the day

Helped co-workers, delegating tasks to team members and resolving problems that occur on their shift.

SKILLS & CERTIFICATION

Microsoft Office - Word (Intermediate), Excel (Intermediate), PowerPoint (Intermediate), Microsoft Excel Certification, Social Media HubSpot Certification, Quick Book Software, Tableau, Communication, Teamwork, Organizational, Quick Learner, Strong Work Ethic, Leadership, Critical Thinking and Problem Solving.