Service Representative Advocate

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Standan * <adwsw8@r.postjobfree.com> Mon, Apr 17, 2023 at 12:51 PM

To: adwsw8@r.postjobfree.com

Stanley Daniels

Email Address: adwsw8@r.postjobfree.com (Reset Password) Phone: 520-***-****

Location: Tucson, AZ 85756

Resume edit

Stanley_Daniels.pdf

last updated on 02/16/2022

Career Summary edit

Business Professional with over 20 years of Customer Service and Sales Experience in call center environments

Extensive experience working in sales-goal driven environment while successfully completing weekly quotas

Previous Call Center experience while working with GC Services; 50+ outbound and inbound calls daily

Adept at providing customers with troubleshooting techniques and procedures for devices and account technical

issues over the phone

Upselling current customers on new products and services and made recommendations based on customers

needs and reinforced value proposition

Proficient in utilizing Microsoft Office (Word, Excel, PowerPoint, Outlook) . Work Experience

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Jan 2019 - Current

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Nov 2015 - Feb 2019

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Feb 2014 - Sep 2016

+ Add Work Experience

Customer Service Representative

CustomerContactChannels

Answered 60+ high-volume inbound phone calls daily from customers and providers to handle member claims.

Assisted customers with placing shipment issues, and updating account information and making sure members

had their correct medication.

Provided customers with basic technical support when experiencing account or connectivity issues.

Verified customer's insurance; maintained confidentiality with sensitive personal information.

Quickly and effectively solved customer challenges and performed follow up calls to ensure remediation.

Customer Service Representative

AFNI

Upselling current customers on new products and services; making recommendations based on customer's

unique needs and reinforcing the value proposition Effectively handled 50+ inbound calls daily, while assisting irate customers with questions and concerns

Providing customers with troubleshooting techniques and procedures for devices and account technical issues

over the phone

Communicating with Verizon Customers regarding products and service plan options that best suit their needs

Assisting customers with billing issues while updating account information and processing payments

Collections Agent

GC Services

Handled 80+ inbound and outbound calls to student loan holders Negotiated and resolved repayment plans with student loan borrowers Utilized multi system switchboard tool to perform due diligences and skip tracing

Ensured customer's understood their rights and what was needed to provide them with the best outcome

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Feb 2009 - Sep 2014

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1996 - 1998

Provided customer service and maintained integrity with customers in order to build rapport and trust

Customer Service Advocate

United Healthcare Optum

Answered 60+ high-volume inbound phone calls daily from customer's Assisted customers with placing prescription orders, shipment issues, and updating account information

Provided customers with basic technical support when experiencing account or connectivity issues

Verified customer's insurance; maintained confidentiality with sensitive personal information

Quickly and effectively solved customer challenges and performed follow up calls to ensure remediation

Education

+ Add Education

Southern University

General Studies

Took my general studies

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