ERIC J. PROSTKO

BUSINESS ANALYST PROJECT MANAGER

**** ***** *********, *********, ************ 18017 610-***-**** adwsvk@r.postjobfree.com Highly respected and personable analyst with over 25 years’ experience in quickly identifying and translating customer needs into process and technology solutions working with all levels of stakeholders in Fortune 500 companies, small businesses and non-profits.

Professionally and personally guided by the values of simplicity, honesty and the highest ethical standards. Applies passion for improvement to all areas of life based on a deep-rooted curiosity and desire to learn and accept new challenges as opportunities.

BUSINESS

MANAGEMENT

BUSINESS

ANALYSIS

PROJECT

MANAGEMENT

Business model and structure

implementation

Business requirements elicitation

and Analysis

Project planning and scheduling

Data management and analysis to

drive business decisions

Functional specifications and

documentation

Full cycle project leadership

Vendor and client relationship

management

Process design and re-engineering Budgeting and cost control Project quoting Issues identification, escalation and communication

Change management

Procurement of health and auto

insurance, and business assets

Data extraction, manipulation and

analysis

IT governance

Manage all non-operational aspects

of business

Cross-organizational coordination Project planning and scheduling WORK HISTORY

BUSINESS MANAGER FIRST ORDER AND VALLEY LAND SERVICES PROFESSIONAL LAND SURVEYORS, BETHLEHEM, PENNSYLVANIA 2021- PRESENT

Business Manager applying knowledge, skills and experience in Business Management, Business Analysis, Project Management, IT Architecture and IT Systems Engineering for this highly respected and growing small business.

RESPONSIBILITIES:

Accountability for managing all back-office aspects of business, including HR, asset management, IT, and administration. Identify and build upon earlier process improvements, identifying and implementing aspects of enterprise processes and tools which are appropriate to improve the efficiency and effectiveness for all job functions, enhance visibility of business operations to management and stakeholders, and then designing systems and software to support the rapid business growth. ACCOMPLISHMENTS:

Drove company restructuring to position company for succession. Fifteen-year-old company was operating in a centralized manner. Facilitated and contributed to design of distributed organizational structure, and then drove change throughout the organization. This resulted in a strong and effective leadership team, and moved daily operational tasks from the founder down the org chart, to lower-level personnel who were capable and eager to grow into new responsibilities. This enabled a cascading effect, providing development and advancement opportunities throughout the company. Founder is now able to focus on the highest value activities ERIC J. PROSTKO, page 2

of strategy and development of the technical and professional skills of the future leaders. In addition, this has enabled the founder to take uninterrupted vacations of a week or longer. Implement the Entrepreneurial Operating System (EOS). Using the tools and methods defined by the EOS, implement planning, goal-setting, task management, meeting management, and issue management. This assures that the most important issues are identified and addressed and that meetings are productive and efficient, resulting in decisions and action, rather than circular discussions. Implemented company Scorecards which monitor key metrics weekly, so issues can be identified and solved before they have an adverse impact on the business.

Expanded use of centralized work management system. Built upon success of existing work management system, eliminating multiple sources of related data into a single relational database system, enabling visibility into all aspects of the operation. This includes weekly and monthly revenue, profitability of individual projects, lodging needs for traveling field crews, employee recognition opportunities, and many reporting needs. Previous SharePoint-based work management system had been migrated to Claris FileMaker- based system, where I was able to continue use my data analysis and solution development skills while mastering an an additional low-code software platform.. Replaced company health insurance and auto insurance plans. When annual health insurance plan renewal would result in a 38% increase, worked with agency to identify and implement a new plan which provided better coverage at the rate we were previously paying. When auto insurance dropped company, worked with agency to maintain coverage with challenging requirements. BUSINESS PROCESS MANAGER,EASTERN TIME, INC. ALLENTOWN, PENNSYLVANIA 2018-2021

Planned and championed process improvements in a family-owned business which sells, installs, and services life-safety and IT systems, as it transitions from a founder-led entrepreneurial company to a second-generation process-driven organization.

RESPONSIBILITIES:

Accountability for identifying process improvement opportunities, gaining buy-in from company owners and senior managers, and working with staff to streamline, implement, and monitor processes. Develop report systems that can be maintained by admin staff, administer and improve work management system. ACCOMPLISHMENTS:

Led redesign and implementation of organizational structure. This provided clear department responsibilities and reporting relationships, eliminating confusion, inefficiency, double-work, and other conditions common in a fast-growing entrepreneurial company. Leveraged the Predictable Success model. Streamlined and automated the Accounts Receivable processes. Worked with Controller to implement QuickBooks Online and integrate billing module of work management system to create and leverage a single source for the data. This eliminated an error-prone manual process to maintain a separate accounting system for billing, reducing weekly effort for billing from 30 hours/week to 30 minutes, while virtually eliminating billing errors, and enabling a single view into company data across financial, operational, and inventory departments. It also added robust and accurate reporting capability across the company, leveraging a single data source. This enabled the retirement of an obsolete accounting system, as well as driving all staff to collaborate to correct long-standing data-management issues. Simplified data management and reporting for the Sales department. Redesigned the end-to-end process and expanded the use of the existing work management / CRM system to track sales through the entire life cycle. This eliminated paper-based and error-prone tracking of sales. The QuickBooks interface enabled reliance on a single data source. The new, simpler and largely automated process for managing commissions, reduced processing time from 40-60 hours/quarter by 90% to 4-6 hours / quarter, while giving Sales staff, Financial, and Management unprecedented visibility into the status of their commission payouts. 3

ERIC J. PROSTKO, page 3

BUSINESS MANAGER FIRST ORDER PROFESSIONAL LAND SURVEYORS, BETHLEHEM, PENNSYLVANIA 2017-2018

Business Solutions Manager applying knowledge, skills and experience in Business Analysis, Project Management, IT Architecture and IT Systems Engineering for this highly respected and growing small business. RESPONSIBILITIES:

Accountability for identification and improvement of current state manual processes, identifying and implementing appropriate technology to improve the efficiency and effectiveness for all job functions, improvement in visibility of business operations to management and stakeholders, and designing systems and software to support the rapid business growth.

ACCOMPLISHMENTS:

Identified the need and benefit case for an enterprise solution to improve productivity, increase efficiencies, decrease costs and streamline processes on projects. Designed, developed, and implemented Work Management System. Implemented a multi- functional, Work-Management System which integrated SharePoint, MS Office, and mobile technologies to improve the business processes for management, office and mobile field personnel. Architected system in a multi-phased project, delivering value in each phase and enabling the visualization and realization of subsequent deployments. Phase 1 consolidated all project data into single SharePoint relational database system, improving visibility and data accuracy. Phase 2 integrated a spreadsheet-based field schedule, eliminating double entry of data, linking work on projects to each project, and reducing payroll processing from 2 hour/wk to 20 min. Phase 3 migrated a spreadsheet-based field schedule into the system, eliminating double-entry of project data. Phase 4 involved automated notifications of project status changes, improving communications and response to changing conditions. Phase 5 introduced company dashboards which consolidated project status for company ownership and management. Enhanced IT Infrastructure, software and data security. Identified and addressed needs for automated backups, remote access, in-vehicle GPS and WiFi, and PC software standards. SENIOR BUSINESS SYSTEMS ANALYST PPL CORPORATION, ALLENTOWN, PENNSYLVANIA 2005-2017

Business Analyst, Project Manager, and Team Leader applying knowledge, skills and experience in Business Analysis and Project Management for the IT department of this Fortune 500 company. RESPONSIBILITIES:

SENIOR BUSINESS SYSTEMS ANALYST—Accountability for identification and improvement of processes and development of new processes, identifying and implementing appropriate technology to improve the efficiency, effectiveness, and security for all job functions, and designing systems to support the ever-changing business environment.

PROJECT MANAGER – Accountability to quickly identify clients’ expectations, develop and document into business cases, determine scopes, create charters, develop plans and schedules from project requirements, vendor management, risk assessment, budgeting, change management, and project control. Successfully delivered major and minor projects on time, on budget and within agreed scope.

LEADERSHIP – Chosen by management and peers to lead corporate improvement initiative teams, project and operational improvement teams, establishing a shared vision and mission, gaining consensus with or compliance by stakeholders and team members, to achieve desired results. ACCOMPLISHMENTS: SENIOR BUSINESS SYSTEMS ANALYST

ERIC J. PROSTKO, page 4

Implemented and facilitated “Project Success Methodology” project planning sessions, leading groups of 4-30 participants in identifying tasks, estimating effort and duration, and identifying dependencies, in order to create a project plan and obtain team commitment.

Project plans were accurate, avoiding surprises and issues, and executed significantly closer to budget and schedule.

Created environment for project team to gain and maintain management support for challenging schedules and priorities.

Developed and implemented electronic tools (SharePoint, MS Project, WebEx, video and audio conferencing) to replace the initial paper-based tools.

Enabled global participation in sessions.

Improved accuracy and clarity of tasks.

Eliminated separate, post-session data entry, eliminating 8-16 hours of Project Manager effort per project.

Automated an email-based resource request process, enabling easy tracking and monitoring of responses, as well as reporting and notification when completed.

Doubled response rate and cut response time in half.

Cut Project Manager’s clerical effort by 90%.

Vastly improved project awareness among more than 35 resource managers.

Developed Project Management Office (PMO) dashboards to better convey department status and simplify production of reports.

Transformed a new technology (iPad) offering, which was released without a process, into a managed service and solution.

Elicited requirements to identify issues with requests, cellular services, inventories and asset tracking.

Defined and implemented service resulting in 75% reduction in delivery time and $100 reduction per device in deployment costs.

Successful transition of ownership to Operations group. ACCOMPLISHMENTS: PROJECT MANAGER

Key projects completed: workstation software compliance, external access, enterprise instant messaging, Demand Management group

ACCOMPLISHMENTS: LEADERSHIP

Mentored aspiring project managers.

Led Employee Engagement Team 2012 through 2014, presenting recommendations to senior leadership. 5

ERIC J. PROSTKO, page 5

EDUCATION

BACHELORS OF SCIENCE PENNSYLVANIA STATE UNIVERSITY, STATE COLLEGE, PENNSYLVANIA

Major: Mathematics

Application in Engineering Mechanics

MASTERS IN BUSINESS ADMINISTRATION LEHIGH UNIVERSITY, BETHLEHEM, PENNSYLVANIA

Major: Business Administration

Concentration in Project Management

RELATED TRAINING AND CERTIFICATIONS:

Business Analyst Training – B2T

Lean Sigma / Process analysis and improvement

Project Management Professional (PMP) certification since 2010 ITIL

Foundations

Service Operation

Managing Change in Organizations – Northampton Community College COMMUNITY AND VOLUNTEER OUTREACH ACTIVITIES

Really Terrible Orchestra of Pennsylvania (RTO-PA)

President of executive board and musician in non-profit orchestra which performs in nursing homes and assisted living facilities, as well as community events.

Freedom High School Band and Orchestra Parents and Freedom Family Theater Company

Committee chair for band Bingo event, band chaperon, member of theater set-building team

Fellowship Baptist Church, Easton PA

Church Praise Team Leader and musician

Sunday School Teacher

Audio/Visual Technician

Architected, implemented and maintain a low-cost worship service presentation solution using current technology (Raspberry Pi) and technology available in Open Source.

Pennsylvania Perimeter Ride Against Cancer (2011, 2013, 2015, 2019)

Fundraising Cyclist riding over 500 miles each ride, personally raising over $20,000 for American Cancer Society and Dream Come True.

Boy Scouts of America

4-time Committee chair (1 pack, 2 troops, 1 Venture crew), 2-time Scoutmaster / Assistant Scoutmaster

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