Germaine Hay

Administrative Office Clerk

Baton Rouge, LA 70810

adwsv2@r.postjobfree.com

+1-760-***-****

I have proven Administrative Skills working as a Office Administrator at a Police Department, Administrative Assistant at a Welfare Department, Secretary, and Receptionist. I also display a high level of professionalism and sensitivity to the public as well as employees, excellent phone etiquette, excellent customer service etiquette, a team player, detailed oriented and going above and beyond in getting the job done.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Lead Infant Teacher

Kidz Karousel - Baton Rouge, LA

February 2022 to August 2022

Created a safe, nurturing environment where children can play and learn. Partnered with parents with a shared desired to provide the best care and education for their children. Supported the center's success by partnering with center staff and leadership to achieving goals around enrollment accreditation, and engagement.

Cultivated positive relations with families, teachers, state licensing authorities, community contacts and corporate partners.

Implemented the Frog street curriculum, in a way that is consistent with the unique needs of each child. Assistant Property Manager

CrestMarc Property Manager - Galveston, TX

September 2020 to November 2020

• Reported directly to the Manager. With guidance of the Manager (in the absence of the Manager), has authority to make decisions in an emergency situation.

• Post receipts, make deposits, and notify home office of the same, according to the established schedule.

• Process delinquent notices, returned items notices, and renewal notices and follow-up as necessary.

• Walked apartments after delinquent notices are processed to verify skips.

• Maintained accurate cash receipts journal book, daily scheduling maintenance work orders.

• Scheduled preparation for vacant make-ready and repair work.

• Operated and maintained the upkeep of the computer. Lead Teacher

Alfred G Rayner Learning Center - Baton Rouge, LA

November 2018 to March 2019

• Bring warmth, patience, and understanding to the classroom everyday, encouraging children to learn and grow.

• created a safe, nurturing environment, supported the center's success; cultivated positive relationships with families,.

• teachers, state licensing authorities, implemented curriculum in a way that is consistent with the unique ways of each child's need.

Direct Suppirt Specialist

Angel View Crippled Children Foundation - Desert Hot Springs, CA December 2016 to August 2018

• Leaded, coached and mentor less experienced teachers in my classroom; modeled behaviors and provide feedback.

• Created a safe, nurturing environment where children can play and learn.

• Partners and communicate d with parents, with a shared desire to provided the best care and education for their children.

• Supported the center's success; partnered with center staff and leadership to achieved goals around enrollment, accreditation, and engagement.

• Having a love for children and a strong desire to make a difference everyday.

• Outstanding customer service skills, strong organizational skills and the ability to multi-tasked and managed multiple situations effectively.

Teacher Assistant

Just for Kids Daycare - Baker, LA

April 2012 to November 2012

• Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers.

• Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.

• Assist in bus loading and unloading.

• Instructed and monitored students in the use and care of equipment and materials to prevent injuries and damage.

• Observe students' performance, and record relevant data to assess progress.

• Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations.

• Take class attendance and maintain attendance records.

• Organize and supervise games and other recreational activities to promote physical, mental, and social development.

• Participate in teacher-parent conferences regarding students' progress or problems.

• Conducted demonstrations to teach such skills as sports, dancing, and handicrafts.

• Attended staff meetings and serve on committees, as required.

• Requisition and stock teaching materials and supplies. Administrative Secretary III

Health and Social Services - Fairfield, CA

February 2002 to January 2012

Responsible for all administrative duties such as;typing, filing, answering telephones, transferring calls, communication skills, organizational skills, time management skills, dependability and reliability, confidentiality, customer service, client service orientation, resourceful, detail oriented, adept in technology and strategic planning.

Office Manager

Town of Richwood Police Department

September 2004 to September 2006

• Plan, administer and control budgets for contracts, equipment and supplies.

• Direct or coordinate the supportive services department of a business, agency, or organization.

• Monitor the facility to ensure that it remains safe, secure, and well-maintained.

• Prepare and review operational reports and schedules to ensure accuracy and efficiency.

• Hire and terminate clerical and administrative personnel.

• Set goals and deadlines for the department.

• Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems.

• Oversee construction and renovation projects to improve efficiency and to ensure that facilities meet environmental, health, and security standards, and comply with government regulations.

• Acquired, distribute and store supplies.

• Conducted classes to teach procedures to staff.

• Analyzed internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.

• Disposed of, or oversee the disposal of, surplus or unclaimed property.

• Participated in architectural and engineering planning and design, including space and installation management.

Education

Certificate of Completion

Louisiana Municipal Clerks Institute - Baton Rouge, LA October 2004

Associate in Interpersonal Skills, Frontline Leadership Contra Costa County Clerks Institute - Martinez, CA May 1991

Regional Occupational Program in Office Careers with Computer Application Contra Costa County Rop - Oakland, CA

June 1979

High school diploma or GED

Skills

• CLERICAL (10+ years)

• HUMAN RESOURCES (10+ years)

• TIME MANAGEMENT (10+ years)

• Direct Care (6 years)

• Home Health (8 years)

• Direct Support (5 years)

• Teacher Assistant (8 years)

• Child Care (8 years)

• Teaching

• Organizational Skills

• CPR

• Marketing Supervisory Skills: Directing Others

• Completed July 2019 Motivating others through feedback to identify improvements or corrective actions. Full results: https://share.indeedassessments.com/ share_to_profile/8ca973993ca0b6cf9b4d35771fd9de7feed53dc074545cb7 Typing

• Completed July 2019 Transcribing text using a standard keyboard. Full results: https://share.indeedassessments.com/share_to_profile/ d183a0454f1a721d1257e4dd019604cbeed53dc074545cb7 Customer Focus & Orientation

• Completed May 2019 Measures a candidate's ability to respond to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ share_to_profile/19d484e07266f6b5c618f0766a7dab49eed53dc074545cb7 Spreadsheets with Microsoft Excel

• Completed July 2019 Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals. Full results: https://share.indeedassessments.com/ share_to_profile/69834a1dfc63943a0d51a138bfb816d9eed53dc074545cb7 Personality: Customer Service Fit

• Familiar June 2019 Assesses personality traits that result in high-quality customer service. Full results: https://share.indeedassessments.com/ share_to_profile/88c940c602b040eab4adc4fef2edb3f6eed53dc074545cb7 Reliability

• Expert June 2019 Tendency to be dependable and come to work. Full results: https:// share.indeedassessments.com/

share_to_profile/009a7d032a93cd7670ac592fa0b93a28eed53dc074545cb7 Problem Solving

• Completed June 2019 Analyzing relevant information when solving problems. Full results: https://share.indeedassessments.com/ share_to_profile/883a409e188a1209940f166569d13f68eed53dc074545cb7 Scheduling

• Completed June 2019 Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: https://share.indeedassessments.com/ share_to_profile/19c26068ebd8e3f1a30462a980fc2f63eed53dc074545cb7 Logic & Critical Thinking

• Completed May 2019 Using logic to solve problems. Full results: https:// share.indeedassessments.com/

share_to_profile/451945a48bc3f51be22ab3f6343d2a6aeed53dc074545cb7 Working with MS Word Documents (Basic)

• Completed June 2019 Basic Word techniques, including the use of tools to format or edit text. Full results: https://share.indeedassessments.com/ share_to_profile/76924b63532f3ca0deb3cb9eacc4800ceed53dc074545cb7 Cognitive Ability

• Completed May 2019 Measures a candidate's ability to combine pieces of information to form general rules or conclusions. Full results: https://share.indeedassessments.com/ share_to_profile/41f55aabad40da9e7149552058f1a2cdeed53dc074545cb7 Working with MS Word Documents (Intermediate)

• Familiar May 2019 Intermediate Word techniques, including the use of formatting, Track Changes, and Comments. Full results: https://share.indeedassessments.com/ share_to_profile/301220acb5d269438483215f9602775beed53dc074545cb7 Teaching Skills: Elementary Classroom Management

• Proficient December 2019 Managing behavior in elementary school classrooms. Full results: https://share.indeedassessments.com/share_assignment/b3drufqzgv16fzio High School Classroom Management

• Completed December 2019 Minimizing classroom disruption and engaging students. Full results: https://share.indeedassessments.com/share_assignment/mp-pkal7414s6ld2 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

• Care Giver

• Home Care

• Direct Care

• Personal Care

• Filing

• Child Care

• Management

• Microsoft Office

• Microsoft Excel

• Office Administration

• Teacher Coaching

• Mentoring

• Curriculum Development

• Leadership

• Toddler Care

• Public Speaking

• Dancing

• Administrative Experience

• Early Childhood Education

• Program Development

• Math

• Customer service

• Office Management

• Phone Etiquette

• Strategic Planning

• Recruiting

• Microsoft Word

• Microsoft Outlook

• Conflict management

• Fair Housing regulations

• Property management

• LIHTC

• OneSite

• Property Leasing

• Yardi

• Supervising Experience

• Accounting

• Section 8

• Time management

• Social media management

• Multi-line phone systems

• Payroll

• Hotel experience

• Employment & labor law

• Computer literacy

• Cash handling

• QuickBooks

Certifications and Licenses

CPR Certification

First Aid Certification

Assessments

Problem solving — Completed

June 2019

Analyzing relevant information when solving problems. Full results: Completed

Work style: Conscientiousness — Proficient

September 2020

Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient

Customer service — Completed

January 2020

Identifying and resolving common customer issues

Full results: Completed

Cognitive ability — Completed

May 2019

Measures a candidate's ability to combine pieces of information to form general rules or conclusions. Full results: Completed

Typing — Completed

December 2020

Transcribing text using a standard keyboard

Full results: Completed

Attention to detail — Completed

October 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Completed

Working with MS Word documents (intermediate) — Familiar May 2019

Intermediate Word techniques, including the use of formatting, Track Changes, and Comments. Full results: Familiar

Working with MS Word documents — Completed

November 2019

Knowledge of various Microsoft Word features, functions, and techniques. Full results: Completed

Administrative assistant/receptionist — Completed

June 2020

Using basic scheduling and organizational skills in an office setting. Full results: Completed

High school classroom management — Completed

December 2019

Minimizing classroom disruption and engaging students Full results: Completed

Supervisory skills: Motivating & assessing employees — Completed July 2019

Motivating others through feedback to identify improvements or corrective actions. Full results: Completed

Building relationships for childcare providers — Completed June 2020

Building positive and productive relationships with families of children ages 0–3 Full results: Completed

Data entry: Accuracy — Proficient

April 2020

Entering data quickly and accurately

Full results: Proficient

Proofreading — Completed

June 2020

Proofreading written texts.

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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