Customer Service Travel Advisor (Remote)

Robin Jones

(H) 334-***-**** * adwsuu@r.postjobfree.com * 13802 W. Aleppo Dr., Sun City West 85375

Professional Summary: Highly motivated, hardworking and experienced Special Education Teacher. After 24+years working with special education students, I am currently seeking a new challenge, which will utilize my passion to help others and be with people. I would like to incorporate my extensive work background and apply innovative and new ideas to my next place of employment. I have a passion for people, outgoing, and a happy disposition.

Skills Work

History

Nov 2018 – March 2022 Warranty Admin, Receptionist, Cashier / Brewbaker Motors Kia

Montgomery, AL Warranty claims, answering and handling multiple phones lines, direct

calls to proper personnel, setting appointments, customer service, work

independently and as a part of a team.

Nov 1994 – June 2018 Special Education Teacher / TBAISD/ Hillsman Middle School

Traverse City, Mi/ *Instructed students with disabilities, including

Athens, GA Emotionally/Cognitively Impaired.

*Duties Include: Planning/Presenting of daily lessons, individual &

classroom groups pertaining to, but not limited to Social/Behavioral

Skills, Teaching Transition Skills – Social/Personal/Daily Living Skills &

Vocational Skills, Community Based Instruction. Certified in (Physical

Behavioral Intervention Techniques), CPR, START Training (Statewide

Autism Resources & Training), ACE’S Training (Adverse Childhood

Experiences Study, Neurobiology & Trauma), Sex Education Instruction

Apr 2017 –Aug 2017 Wine & Beer Tours / Driver & Customer Service

Traverse City, Mi *Main responsibilities to ensuring guests have an enjoyable time, driving

tour guests to 4-5 wineries, breweries or distilleries, maintaining tour

schedule, and get the guests home safely for their dinner reservations.

June 2016-Aug 2016

Traverse City, Mi. Teacher Assistant / Autism

*Provide support to teachers in classrooms, and other school-related

areas as assigned to assist with a variety of duties and activities

related to the school district’s special education program. Assist with

general supervision of students both inside and outside the classroom

during instruction, lunch, recess, special activities. Maintaining clear

standards of student behavior, and achieving an orderly, functional

environment conducive to learning.

Apr 2014 – Apr 2015 House Inspector / Homestead Resort

Glen Arbor, Mi * Handles guest complaints concerning housekeeping service or refers

problem to management. Notifies maintenance of any needed repairs in

all guest rooms and public space. Inspects all vacant ready rooms at the

beginning of the day for condition and possible occupancy. Lists and

itemizes lost and found items. Returns items to guests in accordance

with the hotel’s standards. Reports and delivers valuables found to the

General Manager’s office. Inspects all rooms after they have been

cleaned to ensure that all hotel policies and standards have been met.

Approves rooms for occupancy and ensures room is 100% prior to placing

it into the system. Responsible for keeping all storage areas and linens

room in a clean and satisfactory condition, as well as stocked.

May 2009 – Jan 2013 Football Coach Semi Pro / Conditioning & Coordinator

Traverse City & Grand Rapids, Mi *Facilitated the strength and conditioning training of athletes.

Assisted with the development of exercise routines and nutritional intake

and adjusting exercise plans accordingly. Coordination/preparation of

routines for practices and games.

March 1999 – June2001 Ice Cream Shop / Owner

Cedar, Mi *Greeting and serving customers, maintaining dairy orders and inventory,

suggesting flavors, adhering to health and safety guidelines, and

maintaining the work area clean and outside patio area. Hiring of

employees, numeracy skills, attention to details and reliability.

References:

*Deanna Hewitt, Sp. Ed. Teacher Consult, 231-***-****, adwsuu@r.postjobfree.com

*Nancy Grosser, Parent, 231-***-****, adwsuu@r.postjobfree.com

*Dr. Greg North, Clinical Psychologist, 231-***-****, adwsuu@r.postjobfree.com

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