KENYA M. WRIGHT

Wake Forest, NC ***** linkedin.com/in/kenyamwright adwsua@r.postjobfree.com

PROFILE

Experienced IT professional with a career focus in project coordination, service management, administration, and continuous improvement. Hands-on leader with successful delivery of integrated system-solutions, interlocked teams, and attention to detail in project documentation, schedule, and scope. Maintained a strong relationship management background throughout career with a desire to achieve the best solution for both business and service providers. AREAS OF EXPERTISE

Relationship Management ITIL Leadership Customer Service Continuous Improvement Technical Support Quality Control SDLC Enterprise Environments Project Management Auditing Reviewing Monitoring Checking Inspection TOOLS AND APPLICATIONS

Microsoft Office (Word, Excel, Project, PowerPoint, SharePoint, and OneDrive), HP Quality Center, ServiceNow, Jira, Workday, SQL Developer, SAP S&D Procurement, Smartsheet PROFESSIONAL EXPERIENCE

Amgen, Thousand Oaks, CA June 2022 – March 2023

Sr. Associate, Clinical Supply Chain

Ensured global planner awareness is continuous about Electronic Trial Operations (ETO) and clinical site issues, identify root cause and mitigation to provide on-time schedule and delivery of patient medication to sites or facilities

● Identified errors and supported initial analysis to planners to gain a comprehensive resolution for impacted studies, sites, and inventory related issues in alignment with standard operating procedures (SOPs)

● Participated in SQDIP to provide updates on issues and trends identifying critical KPIs to senior leadership

● Led SQDIP meeting as back up to meeting coordinator

● Managed and tracked employee communications among planners, customer service (GCCS) and development

(DSCT) teams respective of suggested resolver as identified in the SOP to streamline process and/or update SOPs where applicable and drive requirements

● Ran and evaluated VLOOKUP of daily Site Mismatch report and overall weekly assessments across impacted customers to identify those clinical studies/sites that need to be blocked or unblocked to control/avoid drug delivery to an incorrect site address or missed dose

● Maintained clinical master data in SAP ECC to ensure accurate and timely shipment of clinical goods to sites and or block sites that need data updates, for error management and end of study reconciliation against SAP system and interfacing systems such as Interactive Response Technology (IRT) and Logistical Service Providers (LSPs) Wolfspeed (Cree), Durham, NC February 2022 – June 2022 HR Case Coordinator, Security & Emergency Management Sustained continuous workforce by evaluating situations and demonstrating sound decision-making

● Provided front line case by case support following company and CDC guidelines to employees, representing 37 state-wide Wolfspeed locations for time off, when/where/level set expectations regarding test locations, return to work, extensions, and overall COVID FAQs related to policies/procedures

● Coordinated with HR, Emergency Management, Facilities, EHS supervisors, and other teams to fully address immediate concerns. Managed employee communications, arranged cleaning, identified exposure areas/groups, and tracked all pertinent data related to each case and filed Fidelity Investments, Durham, NC October 2019 - February 2022 Benefits Delivery Analyst, Health & Insurance

Supported requirements gathering and submission, collaborating with developers on any questions or fall out.

● Assisted employees regarding benefit issues, plan provisions and changes to include qualifying life events

● Managed business acceptance testing, file processing and scheduling

● Maintained customer facing relationships to fix issues via Service Now ticketing system and by direct contact

● Led validation and tracking of ANSI standard test and production files to vendor for payroll and benefit carriers and worked subsequent discrepancy reports. Provided ongoing support of new and existing client implementations reducing time to deliver by 10% while maintaining quality support and remaining within service level agreement (SLA) compliance

MetLife, Cary, NC March 2014 - October 2019

Production Management Senior Analyst, Transition Services

● Led projects assigned for North America and global operations.

● Served as liaison between application development project teams and production support Kenya Wright adwsua@r.postjobfree.com Page Two

● Identified and prioritized receipt of key requirements, supporting artifacts, provided directions for obtaining artifacts for timely distribution, and drove production readiness activities that impact the transition of the product or functionality into production. Coordinated teams to achieve project goals within predefined targets, ensuring compliance and mitigating risk by 15%

Production Management Senior Analyst, Global Technology and Operations Led multiple teams of support analysts to optimize resolution across service requirements and incident fulfillment, root cause investigation, metric analysis, and defect resolution.

● Relationship management and communication of portfolio health with stakeholders including business, IT partners, vendors, and senior leadership.

● Led and participated in projects to improve portfolio stability and optimize processes including coordination with multiple IT partners and management utilizing SDLC processes, metrics, and SLAs

● Matured our Change and Incident Management processes utilizing ITIL 4 concepts Lenovo, Morrisville, NC March 2012 - February 2014 Advisory Business Transformation Specialist, Marketing and Sales BT Served as liaison between business analysts and IT teams to manage and coordinate service requests making sure to resolve highest prioritized issues across all teams and geographies.

● Ensured compliance with IT submission requirements for sizing and blueprint process for new requests each month and managed the relationship with IT and the business groups resulting in prompt resolution of problems managed quickly with appropriate escalation

● Created, monitored, and tracked tickets in Remedy (ITSM) reports and test deliverables in Quality Center resulting in verified deliverables and services exceed satisfaction once deployed IBM, RTP, NC January 2007- March 2012

Project Manager Assistant, Integrated Demand/Supply Chain Controlled and maintained financial metrics, quality assurance and project control book for two project managers in support of Integrated Demand/Supply chain projects and releases.

● Tracked project activities for more than 40 worldwide members. Served as organizational focal point and lead for the testing and analysis of the financial reporting tool conversion from Hyperion Brio to the Financial Management Center (FMC) which impacted 100% of the PM staffing for the IDS area

● Hosted global conference calls with clients and key stakeholders and managed tasks of agile development projects

SAP Team Lead Material Management, Engineering Change, Prod Planning and Support Managed overall workflow of technical professionals where each cross-functional area delivered application enhancements and technical support solutions to customers timely.

● Performed QA, metrics compilation, and analysis for the identification and resolution of production issues for 25+ clients

● Created the Onboarding document process for our area in support of the Generation Open 2.0 Requirements

● Created IDOCS in SAP resolved discrepancies as well as checked incoming and outgoing IDOCS in the system

● Reviewed and maintained material master data for the creation and analysis of purchase orders in SAP

● Changed and created customer sales in SAP and researched and resolved discrepancies

● Maintained batch records and resolved any discrepancies SAP Test Consultant and Production Support Lead, Commercial Support Lenovo Canada Managed complexity in working with various system issues and vendors within the SAP environment.

● Leveraged knowledge in working with multiple platforms, in collaboration with development on any technical solutions and advised the client on how the technical solution would impact the current way of doing business as well as system upgrades

● Trained IT production support team and worked with different business units to show the value of our processes

● Helped to bridge several gaps in the code development and implementation of Lenovo’s attempt to replicate the IBM SAP Legacy system into Lenovo’s own SAP environment EDUCATION

Bachelor of Science (BS), Mathematics with Computer Science Concentration VIRGINIA STATE UNIVERSITY, Petersburg, VA

CERTIFICATIONS

ITIL, ADP II, Safe Agile, PMP interest

Certificate of Completion: Power and Influence Training Program at NC State University

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