Reservations Agent Data Entry
Resume:
C O N TACT
adwsu7@r.postjobfree.com
Las Vegas, NV 89120
phone
address
C A R E E R O B J E C T I V E
Dynamic individual with a successful track record of providing exceptional customer service. Skilled in multitasking and resolving customer inquiries in a timely and professional manner. Demonstrated ability to remain calm under pressure and handle volatile situations with ease.
E D U C ATION
December 2023
Associate In Science (A.S.) In Deaf Studies
College Of Southern Nevada, Las Vegas, NV
GPA 3.0
E X P E R I E N C E
May 2017 - Present
PBX Operator
Four queens hotel and casino, Las Vegas, NV
February 2017 - May 2017
Clerk
Clark county child support center of southern nevada, Las Vegas, NV
Answered incoming calls and assisted customers
with inquiries and requests in a professional and
timely manner.
•
Secured information by completing database
backups.
•
Announced codes for fires, code blues and other
extremely important disaster calls.
•
Set up, monitored and sent confirmations for
bridge-line conference calls.
•
Listened to customer requests, referring to
directories to answer questions and provide
telephone information.
•
Preserved telephone roster of extensions for staff
and departments to transfer callers to appropriate extensions.
•
Communicated customer needs to appropriate
departments in order to provide comprehensive
service.
•
Operated paging systems to notify recipients of
incoming calls.
•
Informed them of telephone calls, using paging,
and interoffice communication equipment.
•
Greeted callers, provided information, transferred calls, and took messages as necessary.
•
Operated telephones, switchboard, intercoms, two-
way radios, and public address systems.
•
Processed incoming and outgoing mail, packages,
and deliveries.
•
Contacted security staff members using radio-
telephones.
•
Supported seamless office operations with full
accountability for clerical tasks.
•
PBX OPERATOR
B R I A N N E D OWDY
October 2016 - January 2017
Retail Sales Associate
Carters retail, Las Vegas, NV
Completed data entry tasks with strong focus on
accuracy and data integrity.
•
Updated databases and company files with current
data.
•
Drafted daily reports detailing completed tasks and labor hours worked.
•
Managed digital and analog files and enforced
established naming conventions.
•
• Sorted and distributed incoming mail and packages. Scanned, faxed, and filed invoices and sales
receipts.
•
Located merchandise on racks or shelves and
delivered to customers.
•
• Delivered exceptional customer service to guests. Set up promotional displays and signage to
increase sales.
•
Explained products and services to help customers
make informed decisions.
•
Cleaned and organized sales floor in accordance
with company merchandising standards.
•
Replenished sales floor shelves and assisted
customers with alternatives for out-of-stock items.
•
Greeted customers and engaged in conversation to
assess needs.
•
Answered questions regarding store and
merchandise.
•
Recommended, select, and help locate and
obtained merchandise based on customer needs
and desires.
•
Performed sales floor work, such as greeting and
assisting customers, stocking shelves and taking
inventory.
•
Maintained knowledge of current sales and
promotions, policies regarding payment, and
exchanges, and security practices.
•
Arranged and display merchandise to promote
sales.
•
• Cleaned shelves, counters, and tables.
• Inventoried stock and requisitioned new inventory. S K I L L S
• Typing Skills
• Managing Phone Systems
• Strong Telephone Etiquette
• PA Systems
• Customer Inquiries
• Company Directory
• Clerical Support
• Switchboard Management
• Telephone Reception
• Supply Restocking
• Greeting Visitors
• Client Service
• Phone Call Direction
• Status Updates
• Excellent Phone Demeanor
• Computer Skills
• Call Transfers
• Telephone Operation
• Paging Systems
• Clear Communication
• Excellent Verbal Communication Skills
• Switchboard Operations
• Workflow Processes
• Answering Questions
• Knowledge Base
R E F E R E N C E S
Tammy Murphy — Four Queens Hotel And Casino
Lead PBX Operator
Julie M — Four Queens Hotel And Casino
PBX Supervisor
Pam Holldaway — Four Queens Hotel And Casino
Room Reservations manager
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