EDUCATION

Bethel High School

**/**** – **/****

Received honors, graduated with a 3.6 G.P.A. Received an award for WASL test as 1 of only 160 students, that passed every section. Also received the presidential academics award for education.

Pierce College – Steilacoom, WA

09/2001 – 12/2001

Completed some college credits but did not continue as was too expensive for me to obtain all the financial requirements at the time.

Intellipass – Federal Way, WA

04/2003-06/2003

Completed all 4 courses to become a Licensed Insurance Agent in the state of Washington. Received all 4 lines of Insurance licenses on 07/01/2009. I am still currently licensed in Life, Disability, Property and Casualty.

Heather Hopkins

PH:253-***-****

Email: adwstv@r.postjobfree.com

Profile

Seeking an Administrative position with a company that will allow me to fully utilize my communication, organizational, and problem-solving skills. Looking for a growing company with advancement opportunities. More than 10 years of customer service. Responsible and outgoing team player, flexible and dependable.

A Customer Service professional who delivers excellent service. A creative problem solver with the wellbeing of my company and customer in mind. Excellent professional communication, strong organizational skills, accuracy, attention to detail, experience with cash handling, shipping and receiving and ability to prioritize tasks lead me to be efficient. Extremely adaptable with a quick learning style, independent and confident making administrative decisions.

CONTACT

PHONE:

253-***-****

HOME ADDRESS:

20805 18th Ave. E.

Spanaway, WA 98387

EMAIL:

adwstv@r.postjobfree.com

WORK EXPERIENCE

Fairway Independent Mortgage Corporation

Gold Star Mortgage Corporation

03/2020-07/2021

Loan Processing Assistant/Loan Officer Assistant.

I started Gold Star Mortgage Corporation in the processing department. I was first in the Order Outs Department. Here I prepped the files for the processor. I pulled clients paystubs, social security information, credit reports, ordered appraisal, verication of employment. Different loans have different requirements so if yhe loan was VA, FHA. JUMBO etc. I made sure that documentation required for the loan to be sent to underwriting was in the file, correct and up to date. I made sure that all forms, for example; names, address’, income, verification of employment, government forms, social security form, Home insurance declarations page, etc. Followed underwriting, state and Gold Star Mortgage Corporation's guidelines. I also made sure title was correct and that there wasn’t anything in the title that would hold up the loan or require us to go past the lock interest rate date. Our goal was always to either close early or on time. Made sure that all information including income was correct and matched paystubs provided by the client. Verified income and assets in the AUS system as required, reran AUS if any changes to income or assets were made during the loan process. If any forms in the home loan file were incorrect, I was the one to get the job done by communicating with the loan officers, appraisal company, insurance agents, title and escrow, employer, etc.to meet underwriting, State and Gold Star Mortgage Corporation guidelines. I also kept the pipeline 100% up to date so that every person working on the loan knew exactly what was happening with the loan, what forms or information needed updated or cleared up and made sure all conditions for underwriting were met in a timely matter. Ensured HMDA and Gold Star Mortgage Corporation approved, withdrawn, rejected and cancelled loans met regulatory requirements in the system. Always had meetings with the Manager, loan processors, loan officers and all assistants to make sure that everyone knew of any changes made or being made for any regulatory requirements, changes in county down payment assistant programs, changes to any underwriting guidelines with Gold Star Mortgage Corporation etc. Most off all we all worked as a team to get the loan closed early and open the doors to a new beginning for each one of our clients.

Starbucks Company

05/2019 – 03/2020

Barista. Responsible for positions that I am directed to perform in. For example, if my shift leader needs to give another partner a 30-minute lunch break, I will then take that partners position so that they can have a break. I am very adequate in the drive thru, front café, main bar, customer support, flexing and even the dish pit.

Stay at Home Mom

10/2018 – 05/2019

Was lucky enough to have the means to stay home and raise myson for a little over 7 months. I took my son to and from school every day, helped him with his homework, kept a tidy home for our family, also volunteered at my son’s Middle School.

Vets Electric Company

05/2018 – 10/2018

Responsible for all marketing and social media sites. Pulled electrical permits for upcoming jobs. Handled the schedule for 2-3 – 2-man crews, when necessary. Answered all incoming phone calls. Put together packets for the crews which included permits needed, schedule and parts lists. Also kept track of crews and time on job sites. Responsible for all shipping and receiving of all electrical parts, bids to clients, paystubs for employees, etc.

Amazing Grace Adult Family Home

03/19/2018 – 04/18/2018

Assisted in home care residents with cooking everyone’s meals for the day. Washing, drying, folding and putting away each residents clothing, bedding and blankets. Kept the home sanitized, organized and homie. I received my food handlers, blood borne pathogens and C.P.R certifications.

American National Insurance Company (Kelly Services)

09/2017 – 02/2018

Intern in training to become an Independent Insurance Agent with my own business. Trained with an American National Recruiter to learn the computer system, their discounts, products and cash back programs.

Eric Collins (State Farm Insurance) Insurance Agency

07/20/2016 – 08/31/2017

Licensed Insurance Account Representative.

Here I started off in the office daily, completing customer service in handling clients claims, changes and new policies for their insurance needs. I then became an outside sales rep in which I made my own hours and traveled to clients that I solicitated for their insurance needs.

Stewart Title & Escrow

02/15/2016 – 06/29/2017

Assistant to 2 very high performing Escrow Officers.

I came into Stewart very green to the title and escrow business. I took care of any title issues, scheduled clients with mobile notaries for time, date and place of where all purchases and refinances of homes were to take place. Made 3 copies of each set of papers for all purchases and refinances. Completed Closing Disclosures for many different mortgage companies who used Stewart Title & Escrow for all their Title & Escrow needs. Completed closing checks to Electric companies, Water companies, Garbage companies, etc.

Guild Mortgage Company

09/03/2012 - 02/12/2016

I started Guild Mortgage in the processing department. I was first in the Order Outs Department. Here I prepped the files for the processor. I pulled clients work paystubs, Social Security forms (4506 T form) Insurance policies for previous home or new purchase of a home. I then asked to be moved into processing as I wanted to become a processor and carry my own pipeline. There was a position created for employees like me to go from order outs to processing and Guild Mortgage called it “Processing Assistant Level I, II and III. I worked my way up to processing assistant level III. I was assisting 2 processors with correcting documentation and prepping files for closing such as FHA, VA, JUMBO and CONVENTIONAL loans. I also reviewed desktop underwriting conditions that needed to be corrected for the file to follow state and Guild Mortgage’s guidelines. I made sure that all forms, for example; names, address’, income, verification of employment, government forms, social security form, Home insurance declarations page, etc. Followed underwriting, state and Guild Mortgage’s guidelines. I also made sure title was correct and that there wasn’t anything in the title that would hold up the loan or require us to go past the lock interest rate date. Our goal was always to either close early or on time. Made sure that all information including income was correct and matched paystubs provided by the client. Verified income and assets in the AUS system as required, reran AUS if any changes to income or assets were made during the loan process. If any forms in the home loan file were incorrect, I was the one to get the job done by communicating with the loan officers, appraisal company, insurance agents, title and escrow, employer, etc.to meet underwriting, State and Guild Mortgage’s guidelines. I also kept the pipeline 100% up to date so that every person working on the loan knew exactly what was happening with the loan, what forms or information needed updated or cleared up and made sure all conditions for underwriting were met in a timely matter. Ensured HMDA and Guild Mortgage’s approved, withdrawn, rejected and cancelled loans met regulatory requirements in the system. Always had meetings with the Manager, loan processors, loan officers and all assistants to make sure that everyone knew of any changes made or being made for any regulatory requirements, changes in county down payment assistant programs, changes to any underwriting guidelines with Guild Mortgage, etc. Most off all we all worked as a team to get the loan closed early and open the doors to a new beginning for each one of our clients.

American Family Insurance Company

04/24/2011-08/31/2012

Insurance Account Representative.

Edward Jones Financial Company

04/2008 – 04/2011

Branch Office Administrator

Allstate Insurance Company

03/2004 – 04/2007

Licensed Insurance Account Representative

State Farm Insurance Company (Joel Goesch)

03/2003 – 03/2004

Licensed Insurance Account Representative

Old Country Buffett

09/2001 – 03/2003

Certified Trainer for Bakery, Pantry, Prep Cook & Cook.

Taco Bell

04/1999 – 09/2001

Shift Leader

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