Postal Mail Customer Service
Resume:
STEPHANIE
UGARTE
adwstc@r.postjobfree.com
El Paso, TX 79905
Bold Profile
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 3 years of experience. Highly effective and comfortable working with people at all levels in organization. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. PROFESSIONAL SUMMARY
Cuba Experts &Paint - Owner
El Paso, TX • 10/2020 - 01/2023
Patriot Mufflers - Receptionist Clerk
WORK HISTORY
Managed large budgets, collaborating with other departments to eliminate redundancies.
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Prepared bank deposits and handled business sales, returns and transaction reports.
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• Established foundational processes for business operations. Introduced new methods, practices, and systems to reduce turnaround time.
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Scheduled employees for shifts, taking into account customer traffic and employee strengths.
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Monitored daily cash discrepancies, inventory shrinkage and drive-off.
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Implemented business strategies, increasing revenue and effectively targeting new markets.
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Managed purchasing, sales, marketing and customer account operations efficiently.
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Trained and motivated employees to perform daily business functions.
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Conducted audit inspections and independent checks to verify parts and materials.
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Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
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Trained new employees on proper protocols and customer service standards.
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Worked with marketing teams to create print and online advertisements to bring in new customers.
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Negotiated price and service with customers and vendors to decrease expenses and increase profit.
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Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
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Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
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SKILLS
• Sales Leadership
• Staff Management
• Business Planning
• Financial Management
• Hiring and Staffing
• Cash Flow Optimization
El Paso Community College
El Paso, TX
Associate of Arts: Business
Economics
El Paso Community College
El Paso, TX • 01/2013
GED
EDUCATION
El Paso, TX • 01/2017 - 02/2021
• Responded to inquiries from callers seeking information. Sorted, received, and distributed mail correspondence between departments and personnel.
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Checked-in visitors, distributed visitor badges, and managed logbooks to comply with security initiatives.
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Monitored and screened visitors to verify accessibility to inter-office personnel.
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Collected [Type] payments, processed transactions and updated relevant records.
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Directed incoming calls to internal personnel and departments, routing to best-qualified department.
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• Corresponded with clients through email, telephone, or postal mail. Confirmed appointments, communicated with clients, and updated client records.
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Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
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Handled cash transactions and maintained sales and payments records accurately.
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Organized, maintained and updated information in computer databases.
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