Customer Services, Data Entry, Administrative Assistant
Resume:
Donna R. Stackhouse
Marion, SC
adwsrs@r.postjobfree.com
Objective: Seeking a remote work position that will allow me to stay active after my retirement while utilizing my skills with customer service, client engagement, administrative and management duties along with data entry and analysis skills.
Employment History:
Marion County Dept. of Social Services July 2, 2018 – March 14, 2023
County Director
Duties –
Planned, organized and ensured the daily operations for Marion County DSS to include the areas of Administration, Economic Services and Child Welfare Services.
Daily monitoring of agency systems and data reports for quality case management, production and timely actions in compliance with agency policies and procedures.
Utilized statewide data and streamlined spreadsheets to identify parameters that were in and out of compliance for the local office.
On a daily and weekly basis reviewed system data reports to address case and program areas targeted goals achieved, missed and compliance with timeliness.
Responsible for having knowledge of mandated time frames, deadlines, system entry abilities for data entry and case actions.
Accountable for the financial operations, personnel practices and delivery of services for the Human and Economic Services Programs to ensure compliance with agency policies and for satisfactory internal audits and quality review outcomes.
Maintained working relationships with community agencies, boards, county government, agency partners and services providers to include ongoing communications, attending, coordinating and/or facilitating interagency and multi-disciplinary meetings.
Responsible for response to community and client complaints and inquiries regarding the action of Marion County DSS staff and/or programs.
Marion County Dept. of Social Services July 17, 2017 – June 30, 2018
Interim County Director
Duties:
Planned, organized and ensured the daily operations for Marion County DSS to include the areas of Administration, Economic Services and Child Welfare Services.
Daily monitoring of agency systems and data reports for quality case management, production and timely actions in compliance with agency policies and procedures.
Utilized statewide data and streamlined spreadsheets to identify parameters that were in and out of compliance for the local office.
On a daily and weekly basis reviewed system data reports to address case and program areas targeted goals achieved, missed and compliance with timeliness.
Responsible for having knowledge of mandated time frames, deadlines, system entry abilities for data entry and case actions.
Accountable for the financial operations, personnel practices and delivery of services for the Human and Economic Services Programs to ensure compliance with agency policies and for satisfactory internal audits and quality review outcomes.
Maintained working relationships with community agencies, boards, county government, agency partners and services providers to include ongoing communications, attending, coordinating and/or facilitating interagency and multi-disciplinary meetings.
Responsible for response to community and client complaints and inquiries regarding the action of Marion County DSS staff and/or programs.
Georgetown County Dept. of Social Services February 1, 2017 – July 16, 2017
Interim County Director
Duties
Planned, organized and ensured the daily operations for Georgetown County DSS to include the areas of Administration, Economic Services and Child Welfare Services.
Daily monitoring of agency systems and data reports for quality case management, production and timely actions in compliance with agency policies and procedures.
Utilized statewide data and streamlined spreadsheets to identify parameters that were in and out of compliance for the local office.
On a daily and weekly basis reviewed system data reports to address case and program areas targeted goals achieved, missed and compliance with timeliness.
Responsible for having knowledge of mandated time frames, deadlines, system entry abilities for data entry and case actions.
Accountable for the financial operations, personnel practices and delivery of services for the Human and Economic Services Programs to ensure compliance with agency policies and for satisfactory internal audits and quality review outcomes.
Maintained working relationships with community agencies, boards, county government, agency partners and services providers to include ongoing communications, attending, coordinating and/or facilitating interagency and multi-disciplinary meetings.
Responsible for response to community and client complaints and inquiries regarding the action of Georgetown County DSS staff and/or programs.
SC Dept. of Social Services – Region IV Operations June 2013 – February 2017
Human Services Coordinator/Performance Coach
Duties:
Performed designated training and coaching functions to motivate staff and promote a culture of evidence-based practice improvement tools and resources.
Provided program and technical assistance to child welfare services staff via coaching, mentoring and modeling for the purpose of improving child safety, permanency and wellbeing outcomes.
Coordinated and facilitated individual and institutional learning, problem-solving and critical thinking processes for the purpose of meeting performance outcomes.
Researched, developed and utilized practice improvement innovations to strengthen case work practices, knowledge skills and competencies.
Analyze and interpret statewide and regional data for the purpose of diagnosing problems, facilitating data discussion and developing practice modifications to improve performance.
Promoted institutional culture of innovation and learning for the purpose of improving casework practices, competencies and addressing practice barriers.
Assisted with supervision of county child welfare case managers in counties that needed assistance with supervision.
SC Dept. of Social Services- County and Regional areas November 1987 – June 2013
Administrative/Clerical Specials
Executive Support Specialist/Clerical Supervisor
Economic Specialist I
Economic Specialist II
Economic Specialist III
Economic Specialist III/Fraud Investigations
Human Services Coordinator I
Human Services Coordinator II/Performance Coach
Education:
Bachelor of Science in Business Management
Coker College, Hartsville, SC
July 2006
References:
Provided upon request
Contact this candidate