Christy Vandiver

Customer Service/Sales Representative

Canton, GA 30115

adwsre@r.postjobfree.com

404-***-****

• Excellent Communication, verbal, listening, Interpersonal & written

• Proficient in Spin Sells & rebuttals

• Patient, President, Outgoing, Positive, Team Player,

• Computer, internet, SalesSync, has worked with Word & Excel

• Time management, peruses leads, avoids distraction

• Self motivated, works well under pressure, sets goals, competitive, Authorized to work in the US for any employer

Work Experience

Customer Service Representative/Client Services Manager Spa Sydell Integrative Aesthetics - DBA Spa Sydell - Roswell, GA September 2017 to December 2020

Customer Service/Sells

Taking inbound calls in order to book reservations as well as sell series packages. Explaining details as I knew them related to the change in ownership.

Learning new systems and new software technology, while maintaining day to day business as usual. Eventually taking a management position, which would include training customer representatives for the 3 spas front desk staff. Including system training and learning the general functionality of the software. Sales training in spa and over the phone. Compiling new training material as needed, as what was available was outdated since the recent changes. Working with owners as well as other manages and marketing professionals in order to get a complete understanding and make changes in order to build the business. Customer Service Representative

Sydell Inc DBA Spa Sydell - Woodstock, GA

September 2016 to November 2017

Customer Service taking inbound calls, booking spa services, and closing the conversation with sales pitch and promotions. Selling discounted series packages to clients so that they have discounted services to return to the spa for in the future.

Processing product & gift certificate orders. Shipping orders as needed. Taking this position knowing they were in chapter 13 bankruptcy. I was able to come in and help boost revenue, in most cases beating the previous year's numbers. Telemarketer

Vacation Play - Woodstock, GA

May 2011 to October 2016

Owner Referrals:

Calling time share referrals, leads provided by actual owners, inviting them to Hilton Head SC for a complementary 3 day 2 night stay.

Closing the package with a $99 deposit, that would be refunded at the resort during their visit, while taking the tour of the property.

Consistently lead producer for this division for 3 years. Education

High school diploma

Cherokee High School

Skills

• Cold Calling (5 years)

• Outbound Sales (10+ years)

• Telemarketing (10+ years)

• Negotiation (10+ years)

• Inside Sales (10+ years)

• Upselling (10+ years)

• Sales Management (Less than 1 year)

• Direct Sales

• Customer Relationship Management (1 year)

• Customer Service (10+ years)

• Medical Scheduling/Med Spa (4 years)

• Sales Experience (10+ years)

• Salesforce

Assessments

Inside Sales — Proficient

May 2020

Actively listening and responding appropriately; performing common sales calculations. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

.Over 10 years of experience in customer service/sales. Excellent communication skills, with a clear speaking voice as well as attention to detail. Perficient in rebuttals and spin selling. Using the tools that are provided ” spin”a not interested, into a solid deal/sell.

Goal focused not only to benefit myself but for the success of the organization or business, I am representing.

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