Stephanie Moss

(C) 646-***-**** (E)adwsr2@r.postjobfree.com

Customer Service Representative with over ten years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty and increasing customer engagement.

PROFESSIONAL EXPERIENCE

Pollack & Associates, Inc. New York, NY 04/18- 11/22

Customer Service Coordinator

• Creation and processing of proposals purchase orders and payments according to specified.

• Work collaboratively with the international sales force to manage and support existing clients.

• Assist international sales force with organization and logistics of projects, including creating and tracking of client budgets, purchases, and delivery/ installation schedules.

• Assist trade clients in the selection of textiles, textile treatments and wall-covering for commercial, hospitality, and residential use.

• Work with management to resolve issues in a timely and efficient manner.

• Administrative duties as needed and general office upkeep.

Donghia New York, NY

06/15- 03/18

Outside Sales Associate

• Help to solidify relationships between high-end design and architectural firms and outside sales teams.

• Assist in the creation of sales plans and strategies to increase sales in the New York Territory.

• Liaise with 15 international multi-line vendors of fabrics, lighting, furniture, and accessories.

• Provide all support for outside sales team: shop-jobs for projects, entering and monitoring of orders, preparation of presentations, and post-presentation follow-up.

• Coordinated showroom events and marketing strategies for tradeshows.

• Work with clients in the showroom, providing a high level of friendly customer service.

• Resolved client service issues, scheduled incoming /outgoing deliveries for multi-line showroom.

Creation Baumann New York, NY 03/14 - 06/15

Textile Showroom Administrator

• Processed all quotes, orders, invoices and returns for the high-volume US showrooms.

• Provided heavy follow-up with outside reps and clients.

• Corresponded with our Switzerland mill.

• Performed account receivable and deposit towards orders.

• Processed all payment, cash application and chargebacks.

Weill Cornell College Medical Center/ CWPW New York, NY 06/09 - 03/14

Medical Secretary/Pediatric Surgery

• Scheduled patient appointments and registered new patients.

• Reviewed patient accounts with outstanding balances insurance claims with discrepancies.

• Pre-Certified all upcoming surgeries and obtaining approvals.

• Assisted with leadership with timely responses to patient

• Analyzed missing charges, edits, denials list and processed appeals.

• Posted denials and payments to patient's account on a timely basis.

• Showed compassion and concern to patients and their families.

Mark Zeff Design New York, NY 10/05 – 5/09

Interior Designer Assistant

• Composed letters, faxes, presentations, and email templates for communication with clients.

• Sourcing FF&E

• Arranged meetings, travel arrangements, expense reports, and preparing contracts.

• Obtained quotes & estimates, placing orders, arranging / accepting deliveries on/off site.

• Personally assisted and daily managed all office maintenance, supplies, and samples.

• Prepared presentations, meetings, and overall coordination.

• Purchased merchandise for clients from domestic and international vendors.

• Assisted with layout on project sites.

Skills

Outlook, Microsoft Suites, QuickBooks, AS400, S.O.S, Calyx Point, MAC Savvy, Epic, OR Scheduling, Med Manager, Esynergy, Mertex, Order Trak

Education

Mercy College, Bronx, NY Major: Business Marketing

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