Service Representative Center
Resume:
Anthony Darnell Johnson
(Immokalee, FL, *****)
Summary:
•Bilingual (English & French) call center representative with good experience and highly skilled in taking inbound and outbound calls.
•Good experience in handling calls for the corporation, respond to simple queries and route calls to the proper person.
•Experience working in fast paced environment.
•Excellent interpersonal and communication skills.
Skills:
•Bilingual in French
•Active listening
•Communication skills
•Computer skills
•Customer service
•Interpersonal skills
•Leadership
Education:
•High School Diploma Immokalee Florida High School
Experience:
Trugreen Lawn care November 2022 – January 2023
Customer service representative
Assisting customers over the phone with questions about their land.
Answer inbound calls for both providers and members.
Provide detailed benefit information.
Completed over 70 calls daily.
Verify claims are processed accurately based on the pay rate scale.
Initiate and verify prior authorizations for land services.
Assisting with referrals.
Dynata April 2022- november 2022
Inbound and outbound call Medicare Medic-aid
Great Virtual Works, FL Apr 2020 – Jan 2022
Customer Service Representative
Responsibilities:
•Set up and explained new membership contacts.
•Provided timely and effective replacement of damaged or missing products.
Arise, Miramar, Florida Nov 2018 – Mar 2019
Customer Service Representative
Responsibilities:
•Received and managed several phone calls to answer client’s questions.
•Provide roadside assistance service to customers having issues with their vehicle and also working in the claim department.
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Agero, Clarksville, TN Mar 2017 – Nov 2018
Customer Service Representative
Responsibilities:
•Received and managed several phone calls to answer client’s questions.
•Provide roadside assistance service to customers having issues with their vehicle and also working in the claim department.
Live Ops Reston, VA Feb 2015 – Nov 2016
Customer Service Healthcare
Responsibilities:
•Responsibilities are to answer phones, resolve patient insurance claims or questions related
•to medical care and benefits information
, FL Jan 2013 - Nov 2014
Customer Service Representative
Responsibilities:
•Answering phone calls and emails, responding to customer questions and complaints.
Contact this candidate