Irene Jones

Office Manager/Customer service

Charlotte, NC

adwsq0@r.postjobfree.com

+1-980-***-****

I would like to obtain a position with a company, where I can have a opportunity to learn, grow and advance to the next level.

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Chimes/Bank of America - Charlotte, NC

September 2021 to Present

Processing medical benefits for Bank of America employees. Taking incoming calls in regards to billing and medical coverage. Customer service for global HR service center.

• Managed client records

• Answered general questions

• Resolved customer information and complaints

Customer Service

Alight Temp Agency - Charlotte, NC

September 2019 to December 2019

Taking calls for State Farm 401k employees. Helping them with withdraws and roll overs in their 401k accounts. Answering questions and explaining how a 401k account works. Processing new enrollments for their employees

• Performed customer service surveys

• Resolved customer information and complaints

• Assisted customers with a warm and professional attitude Collections/Customer Service

SunSet Solutions - Charlotte, NC

April 2019 to September 2019

Cold calling customers who had past due credit card balances and pay day loans. Setting up payment plans and offering settlements on old account balances. Office Assistant

Educational Opportunity Center - Troy, NY

December 2014 to July 2016

Answering phones and signing visitors in.

Staff assisting in every business service department Filing and Data Entry : Searching for college and career service for students. Collections Specialist

NCO Financial Solutions - Charlotte, NC

July 2009 to November 2011

Contacting customers and collecting debt

Handling sensitive information

Data processing and scheduling payments

Office Manager

Bonus Building Care - Charlotte, NC

February 2004 to August 2007

Opening and closing office

Faxing and filing sales documents

Scheduling appointments and Data processing

Nurse Assistant

Castle Point Hospital VA - Beacon, NY

January 2000 to August 2002

Helping Veterans in a medical facility with everyday activities. Feeding and Bathing residents daily

Taking vitals and documenting the on the computer daily. Assisting nurses with changing residents dressings daily. Education

Arcs in Addiction and Substance Abuse Counselor

United States

March 2020 to Present

High school or equivalent in Major Business

Mildred Elley School-Albany Campus - Albany, NY

May 2015 to June 2017

Skills

• CNA (6 years)

• Data Entry, Faxing / Filing, Excel= Access,/Power Point, Scanning/ Running Machines (4 years)

• Call Center

• CSR

• Customer Service

• Customer Care

• Human resources

• Medical office experience

• Caregiving

• Computer skills

• Sales

Contact this candidate